Floors in bedrooms/closets were very dirty when we arrived. Carpets and furniture upholstery are old and stained. Not a good first impression! The lockbox didn't work for the back door, so access to the parking garage was inconvenient. I reported this on the first day, but was never told the correct combo (or the lockbox is just broken). The security to enter the foyer for 2nd floor is annoying because the door handles are round and the door closer is so strong it takes two hands to open with the stupid key on a wire. WHY? The parking situation is confusing upon arrival with pages of explanation, but no map to clearly show where to park. The walk to the gondola is down a steep hill. We later discovered that there is free parking at Creekside. Would have been nice info to share for newbies! The washing machine door lock failed with our clothes stuck in there on our last day at the property. Luckily a tech was able to come right away and fix it, but that was inconvenient for us. Otherwise, we had fantastic snow and a wonderful trip. We plan to come back next year and hope that some of these issues are addressed by then.