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Mercure Hotel Wiesbaden City

4-star property
Bahnhofstrasse 10-12, Wiesbaden, HE 044 511 21 42
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4.0 out of 5
Very good!
See all 8 ebookers Reviews

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Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Mercure Hotel Wiesbaden City. During your stay, you're just a quick walk from Wilhelmstrasse. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Steps from Wilhelmstrasse and 4 minutes on foot from Wiesbaden Town Hall
  • Cats and dogs welcome for a fee (restrictions apply)

Mercure Hotel Wiesbaden City ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Hotel Wiesbaden City

Everyone (4) Friends (1)
5 out of 5

Posted by on 28 Jul 2024

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Comment from Hotel Management

21 Aug 2024 by Saskia, Guest Service Team

Lieber Arno,vielen Dank für Ihren Besuch in unserem Haus und für die tolle Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche GrüßeSaskia, Guest Service Team

5 out of 5

Posted by on 27 Dec 2023

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Comment from Hotel Management

26 Jan 2024 by Saskia, Guest Service Team

Liebe Nicole,vielen Dank für Ihre tolle Bewertung.Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche GrüßeSaskia, Guest Service Team

2 out of 5

Posted by on 11 Aug 2023

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Comment from Hotel Management

14 Aug 2023 by Saskia, Guest Service Team

Lieber Torsten,vielen Dank für Ihre Bewertung. Ich hoffe, dass Sie einen angenehmen Aufenthalt hatten und bedauere, dass nicht alle Serviceleistungen Ihren Erwartungen entsprochen haben. Da uns die Zufriedenheit unserer Gäste sehr wichtig ist, würden wir uns sehr freuen, wenn Sie uns genauer mitteilen würden, was Ihnen nicht zugesagt hat. Vielen Dank im Voraus und hoffentlich bis bald. Beste Grüße Saskia, Guest Service Team

4 out of 5
Alles tiptop

Posted by on 18 Apr 2022

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Comment from Hotel Management

2 May 2022 by Nina, Guest Service Team

Liebe Linda, vielen Dank für Ihren Besuch in unserem Haus und für die tolle Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche Grüße

4 out of 5
Den bestellten Wein auf der karte: gibts nicht mehr. Den bestellen Burger wurde in einem anderen Brötchen geliefert .... Der barkeeper hat dann reduktion gegeben. den bestellen Espresso um 23:10 gabs auch nicht. Maschine schon abgestellt .....

Posted by on 26 Jan 2020

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Comment from Hotel Management

11 Feb 2020 by Nina, Guest Service Team

Lieber Gast, herzlichen Dank für Ihr detailliertes Feedback zu Ihrem Aufenthalt bei uns. Wir danken Ihnen für Ihre Offenheit und Ihre Hinweise. Ihre Verärgerung über die von Ihnen geschilderten Vorkommnisse kann ich sehr gut nachvollziehen. Unser wichtigstes Anliegen ist es, unseren Gästen in allen Bereichen des Hotels optimalen Service zu bieten. Dieses ist uns während Ihres Aufenthaltes nicht gelungen und das tut uns sehr leid. Über eine zweite Chance würden wir uns sehr freuen und hoffen, Sie bald wieder in unserem Hotel zu begrüßen. Mit freundlichen Grüßen

4 out of 5

Posted by on 6 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Nina, Guest Service Team

Dear valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

4 out of 5

Työmatka

Todella hyvältä vaikuttava hotelli. Huoneessa hyvät työskentelytilat. Kyseessä oli työmatkan yhden yön majoitus, joten enempää kokemuksia ei ole.

Posted by , from Jyväskylä on 25 Nov 2017

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4 out of 5

Wellness Wochenende

Super Hotel und top Lage! Wir würden jederzeit wieder kommen. Tiefgarage verfügt über genügend Plätze. Super freundliches Personal, alles in einem war es ein top Ausflug. Wir hatten sehr viel Freude an dem Hotel!!!

Posted by on 11 Jan 2016

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About the Mercure Hotel Wiesbaden City

Location Bahnhofstrasse 10-12, Wiesbaden, HE 65185

Property Features

Mercure Hotel Wiesbaden City offers its guests a sauna and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A library, a terrace, and multilingual staff are also featured at the business-friendly Mercure Hotel Wiesbaden City. For a fee, parking is available. A complete renovation of Mercure Hotel Wiesbaden City was completed in 2017. This 4-star Wiesbaden hotel is smoke free.

  • 1 building
  • 235 guestrooms or units
  • 5 levels
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Wiesbaden (UWE-Wiesbaden Central Train Station) (1.2 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Wiesbaden City offers 235 accommodations with iPod docking stations and MP3 docking stations. 32-inch Smart televisions come with satellite channels, pay-per-view films and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • iPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Netflix
  • Films for purchase
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Mercure Hotel Wiesbaden City has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50.00 per night
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 30 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 for adults and from EUR 24 for children
  • Self-parking fee: EUR 18.00 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Wiesbaden
  • Crowne Plaza Wiesbaden
  • Wiesbaden Crowne Plaza
  • Crowne Plaza Wiesbaden Hotel Wiesbaden
  • Mercure Hotel Wiesbaden City
  • Mercure Wiesbaden City
  • Mercure Wiesbaden City
  • Mercure Hotel Wiesbaden City Hotel
  • Mercure Hotel Wiesbaden City Wiesbaden
  • Mercure Hotel Wiesbaden City Hotel Wiesbaden

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.