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DoubleTree by Hilton St. Anne's Manor

4-star property
London Road, Wokingham, England 044 511 21 42
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3.0 out of 5
See all 8 ebookers Reviews

"The reception staff were friendly and helpful but the spa / health-club staff were not, the brunette haired lady was not helpful and was unapproachabl ... " More

By a verified traveller on Sat 02 Sep 2023

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Family Double Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton St. Anne's Manor. During your stay, you'll be close to Lapland UK. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy British cuisine while dining at The Omnia Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body scrubs, facials or body wraps at Manor Health Club and Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the pool and the clean guestrooms
  • 14 minutes by car from LEGOLAND® Windsor and 9 minutes from Lapland UK
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

DoubleTree by Hilton St. Anne's Manor ratings based on 8 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for DoubleTree by Hilton St. Anne's Manor

Everyone (1) Business (1) Couples (2) Family (5)
3 out of 5
The reception staff were friendly and helpful but the spa / health-club staff were not, the brunette haired lady was not helpful and was unapproachable when asked more than a few questions. This is the only reason i have given a low rating.

Posted by on 2 Sep 2023

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Comment from Hotel Management

4 Sep 2023 by Reservations

Dear ShamailaWe’re so happy to hear you had a great experience at The DoubleTree by Hilton St Anne’s Manor. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to be able to welcome you back very soonWarmest RegardsReservations Team

4 out of 5
Staff were excellent and friendly. Rooms were newly refurbished and very clean, online photos need updating as hotel is much nicer that pictures. The spa let this hotel down as the pool was closed, even though we had a spa package to included the pool and a booked time, then offered a time following day which was of no use.

Posted by on 24 May 2021

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5 out of 5
Great family friendly hotel, even though refurbishing didn’t feel it made the stay any less enjoyable Thank you

Posted by on 29 Dec 2019

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Comment from Hotel Management

3 Jan 2020 by GA

Thank you for staying at St Anne's Manor - we are pleased you enjoyed stay with us

4 out of 5
Very accommodating. Friendly staff. Great atmosphere and service.

Posted by on 23 Jun 2019

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Comment from Hotel Management

12 Jul 2019 by GA

Thank you for feedback & your custom we hope you return again soon

2 out of 5

the Hotel is in need of an upgrde

the decor and fittings are looking tired and in need of an upgrade, the reception lounge is very dark and unwelcoming, although the evening buffet was excellent. The breakfast buffet was terrible with inadequate staff and food Generally it is not living up to its 4 star rating

Posted by , from northamptonshire on 31 Oct 2017

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1 out of 5

Outdated hotel, awful value for money

Cons: Showers, television
Did not represent value for money in the slightest. Terrible shower, average pressure and took about 5 mins for hot water to warm up and get going - on all three occasions that I had a shower! Television in the room did not work bar a fuzzy bbc1. Staff were ok, polite but not friendly or warm and to top it all off someone randomly put a large bar bill on my room which delayed me by 10 minutes in the morning whilst I waited for them to take it off my bill. I had already prepaid for my room and told them I was checking out the night before, wouldn't have even known about the bill if it hadn't been for the envelope which they popped under my door overnight. Will not be staying there again.

Posted by , from London on 15 Mar 2017

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3 out of 5

over night stay

Hotel very ordinary. Staff not very friendly or helpful. Room very drab and in need of decoration.

Posted by on 28 Aug 2013

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2 out of 5

Wedding

First room we were given at first glance was nice. On closer inspection was covered in dust, ash(?) and the smell of mold. There was serious amount of black old around the french doors to the balcony. Both my partner and I have mildew and mold allergies we vacated immediately. Reception gave us a 'new refurbished' room. The receptionist stated that mold was totally unacceptable. Really? Like the hotel doesn't know they have a problem. New room - like night and day - still not as clean as one would expect from a Hilton, but whatever.

Posted by on 6 Aug 2015

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About the DoubleTree by Hilton St. Anne's Manor

Location London Road, Wokingham, England RG40 1ST

Renovations + Closures

The following facilities or services will be unavailable from November 1 2024 to November 15 2024 (dates subject to change):

  • Swimming pool

Property Features

DoubleTree by Hilton St. Anne's Manor offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and meeting rooms are available. A fitness centre, a sauna, and spa services are also featured at the business-friendly DoubleTree by Hilton St. Anne's Manor. Free self parking is available. Smoking is allowed in designated areas at this 4-star Wokingham hotel.

  • 1 building
  • 170 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1986
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Wokingham Station (3.4 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton St. Anne's Manor offers 170 accommodations with laptop-compatible safes and a safe. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7:00 AM to 10:30 AM.

The Omnia Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby

Spa Services

Manor Health Club and Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 40 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

During the school term, children under 18 years old are allowed in the pool 8-10 AM and 4-6:30 PM, Monday to Friday, and 9 AM-7 PM on weekends. During school holidays, children are allowed in the pool 7 AM-7 PM, Monday to Friday, and 9 AM-7 PM on weekends. Children must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, Barclaycard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.00 for adults and from GBP 6.00 for children
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton St Annes
  • Hilton St Annes Bracknell
  • Hilton St Annes Manor
  • Hilton St Anne's Manor Bracknell Hotel Wokingham
  • Hilton St Annes Manor Bracknell Hotel
  • Hilton St Annes Manor Bracknell Hotel Wokingham
  • Hilton St Annes Manor Bracknell Wokingham
  • St Annes Bracknell
  • St Annes Hilton Bracknell
  • St Annes Manor
  • Hilton Hotel Wokingham
  • Hilton St Anne`s Manor, Bracknell Hotel Wokingham
  • Hilton Wokingham
  • St Annes Manor Wokingham
  • Hilton St Annes Manor Bracknell
  • Hilton St Anne's Manor Bracknell Hotel
  • Hilton St Anne's Manor Bracknell Wokingham
  • Hilton St Anne's Manor Bracknell
  • Hilton St Anne`s Manor Bracknell Hotel Wokingham
  • Hilton St Anne's Manor Bracknell
  • DoubleTree by Hilton St. Anne's Manor Hotel
  • DoubleTree by Hilton St. Anne's Manor Wokingham
  • DoubleTree by Hilton St. Anne's Manor Hotel Wokingham

You should know

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.