I had 2 bookings with this host. The first was booked and paid for, she then put up the price 2 weeks later, and the booking was cancelled.
The second booking, she didn't send through access information, declined us access to the property, yet still kept the money. Spoke to Support many times and they said it was her responsibility to refund, which she never did. Taking to Department of fair Trading as you can't not provide a service, yet keep the money.