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Shangri-La Wuhan

5.0 star property

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Photo gallery for Shangri-La Wuhan

Exterior
Pool
Executive Suite | Minibar, in-room safe, desk, blackout curtains
Daily buffet breakfast (CNY 149 per person)
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
700 Jian She Avenue, Hankou, Wuhan, Hubei, 430015
  • Jianghan Road
    ‪3 min drive‬
  • Wuhan Museum
    ‪3 min drive‬
  • Zhongshan Park
    ‪4 min drive‬
  • Wuhan (WUH-Tianhe Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room King

Deluxe Room King | Minibar, in-room safe, desk, blackout curtains

Deluxe Room King

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Room King

Horizon Club Room King | Minibar, in-room safe, desk, blackout curtains

Horizon Club Room King

  • 36.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout curtains

Executive Suite

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Deluxe Room Twin | Minibar, in-room safe, desk, blackout curtains

Deluxe Room Twin

  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club Twin Room (single Occupancy)

Minibar, in-room safe, desk, blackout curtains

Horizon Club Twin Room (single Occupancy)

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Club Single Occupy Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Single Occupy Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout curtains

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Parent-child Themed Room

Minibar, in-room safe, desk, blackout curtains

Parent-child Themed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Yangzi Presidential Suite

Minibar, in-room safe, desk, blackout curtains

Yangzi Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Hanshui Supreme Suite

Minibar, in-room safe, desk, blackout curtains

Hanshui Supreme Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Wedding Theme Room

Separate bathtub and shower, rainfall showerhead, free toiletries

Wedding Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Executive Suite (Double bed)

Minibar, in-room safe, desk, blackout curtains

Themed Executive Suite (Double bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Deluxe Room (Double bed)

Minibar, in-room safe, desk, blackout curtains

Themed Deluxe Room (Double bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Room

Minibar, in-room safe, desk, blackout curtains

Themed Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sheraton Grand Wuhan Hankou Hotel

  • Pool
  • Spa
  • Parking included
  • Restaurant
4.6 out of 5, Wonderful, (140)
Sheraton Grand Wuhan Hankou Hotel

About this property

Shangri-La Wuhan

Luxury hotel connected to the convention centre in Jiang Han with 3 restaurants
This hotel features 3 restaurants, a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a conference centre and coffee/tea in a common area.
Shangri-La Wuhan offers 442 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a health club and a children's pool.
Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms. Services include Thai massages and body treatments. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
With your stay at Shangri-La Wuhan, you'll be connected to the convention centre and within walking distance of Jianghan Road. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a meal at the buffet restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Jianghan Road and a few minutes from Wuhan Museum
  • Train station pick-up shuttle service available for a fee
Shangri-La Wuhan offers its guests a health club and a children's pool. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and limo/town car service are available. Event space at this hotel measures 17222 square feet (1600 square metres) and includes a conference centre. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Shangri-La Wuhan. Self parking is free.

Smoking is allowed in designated areas at this 5-star Wuhan hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:00 AM and 10:00 AM.
Cafe Wu – This buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Shang Palace – This restaurant serves lunch and dinner. Open daily.
Horizon Club – This restaurant serves breakfast, lunch and dinner. Open daily.
Lobby lounge – On-site lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 149 for adults and CNY 74.50 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Wu
  • Horizon Club
  • Lobby lounge
  • Shang Palace

Things to do

  • 24-hour gym
  • Children's pool
  • Piano

Family friendly

  • Children's pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (17,222 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Hydrotherapy
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 AM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Wuhan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 149 for adults and from CNY 74.5 for children
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Wuhan offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shangri-La Hotel Wuhan
Shangri-La Wuhan
Shangri-La Wuhan Hotel
Wuhan Shangri-La
Wuhan Shangri-La Hotel
Shangri La Hotel Wuhan
Shangri La Wuhan
Shangri-La Wuhan Hotel
Shangri-La Wuhan Wuhan
Shangri La Hotel Wuhan
Shangri-La Wuhan Hotel Wuhan

Shangri-La Wuhan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 220 reviews
Rating 8 - Good. 90 out of 220 reviews
Rating 6 - Okay. 18 out of 220 reviews
Rating 4 - Poor. 7 out of 220 reviews
Rating 2 - Terrible. 4 out of 220 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

lee

Travelled with group
Magnificent Lobby. Friendly staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Feng

Stayed 6 nights in Jun 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is great , staffs are friendly but still have room to improve.
Stayed 7 nights in May 2024

8/10 Good

Paul, chicago

Travelled with family
Liked: Cleanliness, amenities
two issues : unique in China 1. the check-in counter does not have enough small changes, 2. hotel staff have a hard time to call me a taxi. it seems that everything is done through cell phone, but as a foreign tourist I don't have access to local cellphone services. I have to change money to pay for local expenses.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shota, Shanghai

Stayed 1 night in Oct 2023

10/10 Excellent

Biao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and staff is very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Choon Kwang

Stayed 3 nights in Jul 2023

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Conveniently located in a central area of Hankou (Xianggang Road), this is a nicely designed hotel, but it's seen better days. Don't get me wrong, it's still a good place to stay, but some work has to be done on cleanliness and style. I wouldn't say it lives up to the Shangri-La name.
Stayed 1 night in Nov 2019

10/10 Excellent

C, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are really helpful and willing to do extra for the customers. Wonderful experience and sure will stay again if I come next time.
Stayed 1 night in Nov 2019

10/10 Excellent

tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Biao, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful, especially in the hospitality department. Mr Feng helped me connect to the WIFI and answered many questions.
Stayed 1 night in Oct 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful Hotel
It was a wonderful stay in Shagri-La Hotel Wuhan, excellent service, spacious and comfortable room, great food an coffee.
Stayed 2 nights in May 2019

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Wuhan stay
Good value. This is an older Shangri-La so it is a bit worn down. Currently undergoing construction. The room was clean and comfortable
Stayed 3 nights in May 2019

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work in progress
The Shangri-La was undergoing renovation work at the time of my visit, but work was mainly centred on the entrance and reception areas. My first impression was that there were very few staff with good English proficiency, although this wasn’t too much of an issue. My room was spacious and had everything a business traveller would need. The hotel seemed a little limited for restaurants with the one I used (Asian) in urgent need of an upgrade. WiFi connectivity was pretty good and reasonably fast. The room I was allocated gave me access to the Horizon Club lounge, which was useful for a fast and convenient breakfast and check out, complementary meeting space if required and business centre facilities.
Stayed 2 nights in May 2019

8/10 Good

shirley

Liked: Cleanliness, staff & service, room comfort
The service is always amazing . Except hotel is old but shangrilah always upkeep their standard that why it’s my prefer choice
Stayed 1 night in May 2019

4/10 Poor

Heytravel, San Francisco

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Outdated hotel. Smelly room. Broken shower head.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel for the higher rating. But hotel was dirty, old, worn out , whatever you want to call it. Area, wasn't really close to anything or tourist ares. In the growing world of tourism, staff would run/hide if asked a english question. I picked this hotel hoping that english would be accepted , but I couldn't find that.
Stayed 2 nights in Apr 2019

8/10 Good

Jeff, Prince Albert, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby was beautiful and welcoming. The staff were friendly and the woman who checked me in spoke good English. They were able to accommodate currency exchange at the front desk for s nominal charge. The property was within a block of a subway station which made traversing the City very easy. Many restaurants were available in the hotel, but I only had a chance to eat in the 20th floor Horizon Club Lounge. I was upgraded to the Horizon Club floor for a nominal fee upon check in. The food was good, and staff friendly. My only real criticism is that the 20th floor had signs everywhere stating that the floor was a non-smoking floor. My room even had a posted notice stating the room as being non-smoking. However, the room had a strong smoke odour. This wasn't a huge problem for me as I was only present for 3 nights. But I did note this issue upon check out. Other than that, the stay was pleasant. House keeping was diligent in ensuring a comfortable stay. The room was comfortable and well appointed. I spelt well and did not notice any noise, even though the site was under construction at the time of my visit.
Stayed 3 nights in Feb 2019

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Shangri La experience.
The Wuhan Shangri La, lived up to expectations and as with most Shangri Las it provides a great overall experience. The staff are professional and friendly and aim to please without being overbearing. The only minus during this one night stay was the sound between adjacent rooms where one could hear the couple next door - clearly they were have a great time but it should be private and not heard in my room. The hotel is reasonably well located and is not far from the subway station as well as being near various shops etc. The beds are nice and firm and very comfortable. Overall a great one night stay and would consider staying here next time. Thank you.
Stayed 1 night in Jan 2019

10/10 Excellent

Ee Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Claire, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, clean and good breakfast with custom orders
Stayed 2 nights in Oct 2018