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Crowne Plaza Wuxi City Center, an IHG Hotel

5.0 star property

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December 2024
January 2025

Photo gallery for Crowne Plaza Wuxi City Center, an IHG Hotel

Exterior
2 bars/lounges
Fitness facility
Property amenity
Down duvets, minibar, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Air conditioning
  • Room service
  • Breakfast available

Explore the area

Map
18 Yonghe Road Nanchang District, Wuxi, Jiangsu, 214023
  • Wuxi Museum
    15 min walk
  • Nanchan Temple
    2 min drive
  • Nanchan Temple Antique Market
    3 min drive
  • Wuxi (WUX-Shuofang)
    23 min drive

Room options

View all photos for Standard Room, 1 King Bed (High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Business Lounge Access (High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed, Business Lounge Access (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Business Lounge Access (Canal View, High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed, Business Lounge Access (Canal View, High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access (Canal View)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom, Business Lounge Access (Canal View)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom, Business Lounge Access

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access (High Floor)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom, Business Lounge Access (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Upgraded)

Down duvets, minibar, in-room safe, desk

Standard Room (Upgraded)

  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

  • Sleeps 3
  • 1 Single Bed

View all photos for Suite

Down duvets, minibar, in-room safe, desk

Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Canal View)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom (Canal View)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (High Floor)

Standard Room, 2 Single Beds (High Floor) | Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds (High Floor)

  • Sleeps 3
  • 2 Single Beds

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Exterior

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About this property

Crowne Plaza Wuxi City Center, an IHG Hotel

Luxury Wuxi hotel in Liangxi District with 5 restaurants
This hotel features 5 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a snack bar/deli.
Crowne Plaza Wuxi City Center, an IHG Hotel offers 400 accommodations with DVD players and minibars. Beds feature down duvets. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

This Wuxi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Crowne Plaza Wuxi City Center, an IHG Hotel, you'll be within walking distance of Wuxi Museum. Features include free WiFi in public areas and free self-parking, plus 5 restaurants.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 5 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to hydrotherapy, facials or body scrubs at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • 15 minutes by foot from Wuxi Museum and a 3-minute drive from Nanchan Temple Antique Market
Crowne Plaza Wuxi City Center, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1141 square feet (106 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Crowne Plaza Wuxi City Center, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this 5-star Wuxi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Paulaner Brauhaus – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Feng Huang Lobby Lounge – On-site coffee shop.
Fang Yuan Cantonese – This restaurant serves lunch and dinner.
Cafe Berlin – This buffet restaurant serves breakfast and brunch.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Berlin
  • Fang Yuan Cantonese
  • Feng Huang Lobby Lounge
  • Paulaner Brauhaus

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,141 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 12:30 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CNY 250.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Wuxi City Center Hotel
Kempinski Wuxi
Kempinski Wuxi Hotel
Wuxi Kempinski
Wuxi Kempinski Hotel

Crowne Plaza Wuxi City Center, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 71 reviews" "
Rating 8 - Good. 27 out of 71 reviews" "
Rating 6 - Okay. 12 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Palanisamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying "Good morning," even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.
Stayed 3 nights in Sep 2019

10/10 Excellent

Lerusha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD FOR BUSINESS
Good stay, clean, neat and convenient.
Stayed 3 nights in Aug 2019

8/10 Good

Hejian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Mixed experience: not sure if I would stay again.
This is considered a "5 star" hotel in China. For a large international brand, there were issues: 1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful. 2. Restaurant and wait staff were not as proficient with English. 3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables. 4. Food in restaurants was good, but service was slow. 4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable. 5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.
Stayed 8 nights in Jul 2018

8/10 Good

Colorful, SF, CA

Liked: Cleanliness, staff & service, room comfort
Location location location
Check-in is fast and a room with great view is assigned. Staff is very efficient and nice. The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything. Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.
Stayed 2 nights in Mar 2018

4/10 Poor

thomas

Liked: Cleanliness
Disliked: Staff & service
False advertising
There are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Nice hotel. Friendly staff. TV channel selections limited.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel status
Good hotel food and beer to expensive rooms excellent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you expect from a 5 Star hotel is there
As usual, a great Kempinski, my favorite choice.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the facilities were fine. One issue was the TV programming. The international stations always had a blue image indicating the signal was not good. This happened each and every time we watched TV.

10/10 Excellent

Muyuan Michael, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kempinsiki review
Good location and very relaxing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Very clean and well kept. The gym is basic but the equipment is in good condition. I would love to go back!

10/10 Excellent

Muyuan Michael, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kempensiki Wuxi review
Very accommodating and relaxing for my short trip.

8/10 Good

Tanos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Food was not that good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is definitely a 4+ stars. Situated close to Wuxi subway and major attractions.

6/10 Okay

boonster

not bad for this price
it is a nice hotel but there is not much to shout about.... the pub does home brew beers but it was pretty flat in taste.... the buffet restaurant is nice though, with a nice natural light atrium

10/10 Excellent

YU, CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a geat experience
Very happy for this travel.

6/10 Okay

John, Dallas

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wuxi hotel
Disappointed. I thought the property would be nicer. The room decoration was outdated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I stayed in this hotel twice and both times it delivered to the best of my expectations. There's nothing I dislike about this hotel. It has great service, very good food, especially for westerners. The Paulaner restaurant in the lobby is awesome. It serves very good choice of German-style food. The staff speaks English. The internet is free, and you can get higher speed wired access (four Mbit up/down) for a very small amount.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic service.
I enjoyed my stay at the Wuxi Kempinski very much. The staff were polite and very helpful and the room was very clean and comfortable. My only concern would be the exorbitant price of the room service.

6/10 Okay

Henri, Singapore

Average only
Did not meet my expectation, based on what I heard from colleague