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Hotel New Grand

4.5 star property

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Photo gallery for Hotel New Grand

Courtyard
Lobby
Front of property
Lobby
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Air conditioning
  • Room service
  • 24/7 front desk

Explore the area

Map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520
  • Osanbashi International Passenger Terminal
    ‪11 min walk‬
  • Yokohama Stadium
    ‪14 min walk‬
  • Red Brick Warehouse
    ‪18 min walk‬
  • Tokyo (HND-Haneda)
    ‪15 min drive‬

Room options

View all photos for [Late Check-in at 5PM] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Check-in 15:00] Run of the House

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Run of the House

  • Sleeps 2
  • 2 Single Beds OR 1 Single Bed

View all photos for [Check-in 15:00] Bayside Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayside Twin, Non Smoking

  • 32.0 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Bay View Double, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Double, Smoking

  • 34 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Regular Twin, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Regular Twin, Smoking

  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [Check-in 15:00] Bayside Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayside Double Room

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Side Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Side Double Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Deluxe Twin, Non Smoking

[Check-in 15:00] Grand Deluxe Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

  • 34 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower High Floor Suite Double, Non Smoking

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Double, Non Smoking

  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Suite Double, Non Smoking

[Check-in 15:00] Grand Suite Double, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Grand Suite Double, Non Smoking

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Grand Suite Twin, Non Smoking

  • 53 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Regular Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Regular Twin, Non Smoking

  • 32.0 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Main Building Grand Double

[Check-in 15:00] Main Building Grand Double | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Main Building Grand Double

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for [Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Single Room, Main Building

Egyptian cotton sheets, premium bedding, down duvets, minibar

Single Room, Main Building

  • 20 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for [Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

  • 63.9 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Twin, Non Smoking

  • 32.0 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Side Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Side Twin, Non Smoking

  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [Check-in 15:00] Tower Bay View Twin, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Twin, Smoking

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

Check in after 3 Pm-Grand Club Floor Twin Room with Extra Bed-Tower Building-Non-Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Tower Building Standard Twin Room- Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Tower Building Standard Twin Room- Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Floor Bay View Hollywood Twin Room Tower Non smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Floor Bay View Hollywood Twin Room Tower Non smoking

  • Sleeps 2
  • 2 Single Beds

Grand Deluxe Twin Room Main Building

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Club Floor High Floor Triple Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor High Floor Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Floor Bay View Corner Double Room Tower Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Floor Bay View Corner Double Room Tower Smoking

  • Sleeps 2
  • 1 King Bed

Grand Club Floor Twin Room High floor Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Club Floor Bay View Hollywood Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor Bay View Hollywood Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Double Room Main Building

Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, slippers

Grand Double Room Main Building

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Floor Tower Side Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Tower Side Double Room

  • Sleeps 2
  • 1 Double Bed and 1 King Bed

[Late Check-in at 5 Pm]Tower Bay View Double, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Floor Bay View Corner Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor Bay View Corner Double Room

  • Sleeps 2
  • 1 Double Bed

[Check-in 15:00] Tower Bay View Twin, Smoking

  • Sleeps 2
  • 2 Single Beds

[Check-in 15:00] Tower Bay View Twin, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Floor Standard Twin Room Non smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Floor Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Floor Bay View Corner Double Room Tower

Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Floor Bay View Corner Double Room Tower

  • Sleeps 2
  • 1 Queen Bed

View all photos for Macarthur' Suite- Main Building

Egyptian cotton sheets, premium bedding, down duvets, minibar

Macarthur' Suite- Main Building

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Twin Suite Main Building

Living area | Flat-screen TV

Grand Twin Suite Main Building

  • Sleeps 2
  • 2 Single Beds

Standard Floor Bay View Corner Double Room Tower Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Floor Bay Side Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Bay Side Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Floor Bay Side Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Bay Side Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Floor Premier Double Suite

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor Premier Double Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Tower High Floor Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Tower High Floor Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Floor Bay Front Hollywood Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Bay Front Hollywood Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Tower Building Standard Floor Standard Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Tower Building Standard Floor Standard Twin Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Floor Bay Front Corner Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Bay Front Corner Double Room

  • Sleeps 2
  • 1 King Bed

Grand Twin Room Main Building

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Double Suite Main Building

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Double Suite Main Building

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Floor Bay Side Comfort Triple Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Bay Side Comfort Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Grand Club Floor Double Room High Floor

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor Double Room High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Floor Premier Twin Suite

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor Premier Twin Suite

  • Sleeps 2
  • 2 Single Beds

Double - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 3

Double

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Twin

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Double

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 3

Twin

  • Sleeps 3

Twin

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Twin

  • Sleeps 3

View all photos for Check in after 3 Pm-Superior Floor Tower Side Twin-Non Smoking

Combined shower/bathtub, designer toiletries, hair dryer, slippers

Check in after 3 Pm-Superior Floor Tower Side Twin-Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Grand Club Floor Presidential Suite

Egyptian cotton sheets, premium bedding, down duvets, minibar

Grand Club Floor Presidential Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Floor Universal Design Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Superior Floor Universal Design Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Twin Room - Tower Building - Non-Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Twin Room - Tower Building - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

Run Of House

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Twin With Bayside-Superior Floor Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Twin With Bayside-Superior Floor Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Double Room - Tower Building - Non-Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Double Room - Tower Building - Non-Smoking

  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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The price is CHF 179
for 1 room
includes taxes & fees
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About this property

Hotel New Grand

Luxury hotel with 4 restaurants and 24-hour front desk
4 restaurants, a bar/lounge and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Hotel New Grand offers 230 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel New Grand. During your stay, you're just a quick walk from Tokyo Bay. Enjoy features like free WiFi in public areas, plus 4 restaurants and a bar.
  • Free WiFi and wired Internet
  • Enjoy French cuisine with ocean views at Le Normandie, one of the property's 4 restaurants
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests speak favourably about the location and the overall condition of the property
  • Within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium
There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4736 square feet (440 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Grand. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Yokohama hotel.

Le Normandie – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Il Giardino – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma – Overlooking the ocean, this sushi bar specialises in Japanese cuisine and only serves lunch. Reservations are required. Open daily.
The Cafe – This coffee shop specialises in American cuisine and serves brunch, lunch, dinner and light fare. Open daily.
Sea Guardian 2 – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per day)

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Il Giardino
  • Le Normandie
  • Sea Guardian 2
  • The Cafe
  • Yugyoan Tankuma

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4,736 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Check-in times vary by room type. Guests staying in a "Late Check-In" room type can check in at either 5 PM, 6 PM or 8 PM, depending on the room type booked. The check-in time is 2 PM for all other room types.
Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Hotel New Grand Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 35 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anupom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing grand hotel next to the bay, our room had fantastic views of Yokohama and the bay. Very close to the local subway line and chinatown is just up the street. Our room also had exclusive access to the club lounge which allowed us to get coffee and other drinks plus snacks while enjoying the views from the 16th floor. The room itself was very spacious and comfortable although the air conditioning is controlled centrally so you can only open a window to cool the room. Staff were all excellent and very attentive. Breakfast was good, you have the option of a western style restaurant or a traditional Japanese. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Yokohama
Very helpful staff. Concierge had very helpful information... especially of the Yokohama area. The room was excellent... we had a beautiful view of the port and city... at night the lights were beautiful. Will recommend a stay in Yokohama at this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Chi Ping Bess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view!!! I love it!
Stayed 4 nights in Nov 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the waterfront. Walkable to most of what Yokohama visitors might be interested in. Airport direct bus is across the street. Highly recommended.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with interesting history
There are so many things great about this place; the staff are great and very helpful, the room is big, clean and comfortable, the view is incredible and most of all, there's quite a bit of history about this building and place that are very interesting. Around the area, just a few blocks away is Chinatown and the train station. The waterfront beginning with the park right across the hotel is a wonderful place to walk around. Overall, this is a quaint place that is very quiet yet is only a ride away from Yokohama station. I will return and stay again at this place.
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and location. We had an amazing view of the harbor and garden from our room.
Stayed 1 night in Nov 2024

10/10 Excellent

Kyle

Stayed 1 night in Oct 2024

10/10 Excellent

Miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very polite and friendly
Stayed 5 nights in Oct 2024

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Classy Hotel
This is a very high end hotel for a reasonable price. They offer top notch and excellent service. Hotel is very close to Chinatown, Red Brick Warehouse and Cup Noodles Museum. Also close to a metro train. I highly recommend this hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Japan !!! Such an amazing place to stay so clean and plenty of places to shop and walk around !! The staff was above and beyond amazing !! Loved everyone from the door man to the front desk workers I want to give a special shout out to Kaeko ❤️❤️ such a lovely girl she made our stay so special we hope to see her again when we return ! Manager was amazing to he made sure our stay was perfect and it was thank you again to all the staff at Hotel New Grand !!!!! 100/100 would stay here again ❤️😃
Stayed 3 nights in Oct 2024

10/10 Excellent

George, Lakewood Ranch

Very good hotel convenient to ChinaTown and shopping!
Stayed 1 night in Oct 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and staff near a large park
Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel as a business traveler many times over the last 7 years. It is the best hotel in Yokohama Great location by the bay shopping Chinatown Park on the water is not be missed Great breakfasts Value is amazing compared to Tokyo which 30 minutes by metro
Stayed 3 nights in Oct 2024

8/10 Good

Albert M

Liked: Cleanliness, property conditions & facilities
We like the location because of its convenience. However we were asked to pay 3000 yen for two adults, and when it was booked we assumed it was charged by the room not by the number of person. It is very confusing and never heard of in US. Hopefully the property can make future booking more clearly to everyone! Thank you.
Stayed 1 night in Oct 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of the port.
Stayed 2 nights in Oct 2024

6/10 Okay

Mayumi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Excellent location not far from downtown Tokyo, but close to many excellent attractions. The park right outside the hotel is a perfect place day or night to unwind. Concierge service excellent with arranging transport and ideas with experiences.
Stayed 2 nights in Oct 2024

10/10 Excellent

Genevieve

Travelled with family
Liked: Amenities
Great location, good food very comfortable room, friendly service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathy, Westwood

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, perfect service. Thank you!
Stayed 2 nights in Sep 2024

10/10 Excellent

Seong Hoon, Yokohama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, had good service, and a convenient location. The hotel is a historic place, so learning about the famous past guests was also interesting.
Stayed 1 night in Sep 2024

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff, good dining.
Stayed 1 night in Sep 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Mikiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very special place. I like everything.
Stayed 1 night in Aug 2024

10/10 Excellent

Mikiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Sep 2024

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel in great condition with great staff, good dining and great location
Stayed 2 nights in Aug 2024