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Malmaison York

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Malmaison York

Rooftop terrace
Reception
Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board
Bar (on property)
Aerial view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • York Minster
    6 min walk
  • Sora Sky Bar
    1 min walk
  • York Station
    4 min walk
  • Harrogate (HRT-RAF Linton-on-Ouse)
    27 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | In-room safe, desk, soundproofing, iron/ironing board

Family Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

The Milner York formerly the Principal York

Pool
Hot tub
Pet-friendly
Free WiFi
4.2 out of 5, Very good, (1223)
The price is CHF 117
for 1 night
includes taxes & fees
1 Jan - 2 Jan
The Milner York formerly the Principal York

About this property

Malmaison York

Eco-certified York hotel in Bishophill with a fitness centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and concierge services.
Malmaison York offers 150 air-conditioned accommodations with a safe and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Malmaison York. During your stay, you're just a quick walk from York Minster. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the cleanliness and comfy beds to the overall comfort and spaciousness
  • Within a 10-minute walk of York Minster and York City Walls
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison York also features a fitness centre, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Malmaison York has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 25 per night)
  • Limited on-site parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Self-parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 804 out of 1377 reviews" "
Rating 8 - Good. 351 out of 1377 reviews" "
Rating 6 - Okay. 142 out of 1377 reviews" "
Rating 4 - Poor. 56 out of 1377 reviews" "
Rating 2 - Terrible. 24 out of 1377 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Vary good and spacious room and clean. 5 srar
Stayed 1 night in Sep 2024

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 2 nights in Sep 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Girls at the reception desk could have a better attitude.
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Paying a high price for location. Room was basic and worn out.
Stayed 1 night in Sep 2024

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quirky hotel with easy access to the railway station, the wall, the river and central York. The room was comfy and quiet. Would definitely stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Whitney

Stayed 1 night in Sep 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Find somewhere else in York.
Very average service. Not well informed. Parking incredibly expensive, small rooms, noisy.
Stayed 2 nights in Sep 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary getway
Anniversary getaway. Staff very friendly in the bar and a good welcome on check in. Could leave bags with reception- no fuss. Steak was ok in the restaurant, but nothing to write home about.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stevie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre
Stayed 3 nights in Jul 2024

6/10 Okay

Rebecca

Travelled with partner
Disliked: Cleanliness, staff & service
Hotel is close to the centre of York
Stayed 2 nights in Sep 2024

10/10 Excellent

Francesca, Tyne and Wear

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay in a great location. The staff at reception were so warm and welcoming, the Sora sky bar staff were excellent and everyone was so friendly. Very clean room, comfortable stay. Overall, highly recommend it!
Stayed 2 nights in Sep 2024

8/10 Good

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The majority was great except breakfast is very confusing. Nobody explained to us what was included and what wasn't and the menu has prices of £25 on for all the hot food so after a lot of confusion and having to go to multiple staff members, we eventually got there. And the hotel advertises parking but we weren't able to use it because it was full so we had to pay for the ridiculously expensive NCP.
Stayed 1 night in Aug 2024

10/10 Excellent

Reece

Stayed 1 night in Aug 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one night stay visiting York. The hotel is in an ideal location near the train station however we chose to drive and use the NCP car park around the corner. Definitely recommend a visit to the rooftop sky bar Sora but make sure you book in advance! Amazing food and drinks. Will definitely stay here again when we visit York
Stayed 1 night in Aug 2024

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness, staff & service
Given how expensive this hotel is, one would have thought breakfast would be included. Disgraceful how hotels are charging so much for so little.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t use any facilities during our stay but what a lovely hotel! The room was clean and decorated to a high standard, would love to stay again and make full use of facilities.
Stayed 1 night in Aug 2024

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay close to centre
Stayed 2 nights in Aug 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and a good location close to city wall and also city centre
Stayed 2 nights in Aug 2024

10/10 Excellent

Ross Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we've been too. It is walkable to the train station. We stayed 5 nights and we should have booked more days. It was in close proximity to all the sights in York. The staffcwas great, especially Jamie. I would highly recommend.
Stayed 5 nights in Aug 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, lovely comfortable room and great location. Parked in nearby NCP car park and got discount from hotel which was great. View from rooftop bar is amazing although you need to book in advance to get a seat(you get a limited amount of time and are asked to leave when your time is up, it gets busy), Service was a bit hit & Miss and drinks menu a bit dissapointing to be honest. View is worth visiitng for a quick drink but I wont be in a rush to go back. Check-in was a bit slow as only one person running desk. Only one lift was working on checkout day so waited a while to get a lift down from 4th floor. Only two lifts in a hotel this size is disappointing. But other than that... its a lovely hotel and would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024