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Malmaison York

0-star property
2 ROUGIER STREET, York, England 044 511 21 42
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4.4 out of 5
Excellent!
See all 9 ebookers Reviews

"Convenient for rail station. " More

By a verified traveller on Sat 18 May 2024

Points Of Interest

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Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Malmaison York. During your stay, you're just a quick walk from York Minster. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the spaciousness and cleanliness to the comfy beds and overall comfort
  • Within a 10-minute walk of York Minster and York Christmas Market
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Malmaison York ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Malmaison York

Everyone (4) Couples (4)
4 out of 5
Convenient for rail station.

Posted by , from Innerleithen on 18 May 2024

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Comment from Hotel Management

25 May 2024 by Malmaison York

Thank you for the 4/5 , much appreciated. Hope to see you again in the future.

5 out of 5
Brilliant stay! Our favourite hotel in York now. We stayed for 3 nights in a Deluxe Club with our 2yr old and there was plenty of room. We stayed in a Suite in the Edinburgh Malmaison and this room was much bigger. Amazing shower and a huge deep bath! We have stayed in a lot of hotels in various cities, several being in York, as we regularly come to visit family there, and this is by far the best one yet. Far better than supposedly higher-rated hotels. We had an issue on our first night which I flagged to reception the following morning at 7.30 am by message through the ebookers app and they literally were at our door with a solution within less than 10 minutes which was completely unexpected and very much appreciated! Breakfast is amazing! Probably one of the nicest ones I've had anywhere. Lots of choices on the buffet and lovely made-to-order cooked options. Huge restaurant, we never had to wait for a table and we were given a huge booth each morning, which allowed our overly energetic toddler, space to wander around without disturbing anyone and enabling us to enjoy our breakfast too. We had lunch one day in chez mal - cobb salad with chicken is lovely! Fries were delicious and the kids meal was huge. Really impressed. Location is brilliant, just 2 mins walk from museum gardens which are great for little ones and boat trips there too. Loads of nice restaurants nearby. Staff are delightful and couldn't do enough for you! Will be back.

Posted by on 23 May 2023

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Comment from Hotel Management

26 May 2023 by Fran

Thank you for your wonderful review! We're so glad the team looked after you, and that we managed to rectify the issues you had. Hopefully we can see you again soon.Kind regards,Malmaison York

5 out of 5
Lovely food.

Posted by , from Innerleithen on 7 Apr 2023

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Comment from Hotel Management

7 Apr 2023 by Fran

Thank you for your review! We're glad you thoroughly enjoyed your stay with us, and hope to see you again soon.Kind regards,Malmaison York

5 out of 5
Modern and stylish , Sora rooftop bar is great and the food was excellent

Posted by on 12 Jul 2022

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Comment from Hotel Management

14 Jul 2022 by Fran

Thank you for your review! We're so glad you enjoyed your stay with us, especially Sora. Hopefully we can see you again soon! Kind regards, Malmaison York

5 out of 5
Very convenient for just walking around the city. Great for the rail station.

Posted by on 27 May 2022

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Comment from Hotel Management

11 Jun 2022 by Fran

Thank you for your wonderful feedback! We're so glad to hear you enjoyed our city centre location, and we hope to see you again soon. Kind regards, Malmaison York

5 out of 5
We stayed in a family suit and it was fabulous, so luxurious and spacious, will definitely return. Robes, slippers, chocs, glass bottled water. Sky sports, Netflix, Nespresso machine, beautiful bathroom with separate toilet.

Posted by on 3 May 2022

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Comment from Hotel Management

10 May 2022 by Melodi

Thank you for an amazing review. Glad you enjoyed your stay with us. Hope to see you again in the future.

3 out of 5
Unfortunately, overall this Malmaison just didn’t live up to others we have stayed at. The room was dusty when we checked in and this dust was easily disturbed even by moving the duvet when in bed. We opted for the eco friendly cleaning, which meant we only had it once in our 3 night stay. Which would have been fine if this was done properly. They did not replace any teabags, milk etc or even the toilet roll, meaning we had to find a housekeeper to get some toilet roll. The room remained dusty, the recycling which is asked to be left on the bed wasn’t collected and we weren’t given enough replacement towels. Overall, the room was slightly disappointing. There also didn’t seem to be enough staff on reception, meaning you waited a long time for ask a small query. The main areas of the hotel were lovely. The bar and reception area well looked after. We had fabulous treatments by Sophie and Trudi in the spa- highly recommend. But sadly the spa and Sora Bar are closed Monday and Tuesdays which were 2 of the 3 days we were staying- unfortunate timing but sad all the same. The location is great for seeing lots of York, close to the train station and the centre of York for lots of different attractions and food options.

Posted by on 28 Mar 2022

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Comment from Hotel Management

13 Apr 2022 by Caroline

Thank you for your feedback. We are so sorry to hear that your expereince was so dissatisfactory. If you wish to discuss your stay further please don't hesistate to contact me at the hotel reception. Kind regards, Malmaison York

4 out of 5
Lovely hotel and sky bar was great. Would definitely return if in York.

Posted by on 26 Jan 2022

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Comment from Hotel Management

22 Mar 2022 by Neil

Dear Wee Ping, Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison York. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison York Team

4 out of 5

Posted by on 3 Jan 2022

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About the Malmaison York

Location 2 ROUGIER STREET, York, England YO90 1UU

Renovations + Closures

The following facilities are closed on Monday and Tuesday:

  • Bar/lounge
  • Full-service spa

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, spa services, and concierge services are also featured at the eco-certified Malmaison York. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star York hotel is smoke free.

  • 150 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: York Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Malmaison York offers 150 air-conditioned accommodations with a safe and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Malmaison York has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Self-parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison York York
  • Malmaison York Hotel
  • Malmaison York Hotel York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.