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York Pavilion Hotel, Sure Hotel Collection by Best Western

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for York Pavilion Hotel, Sure Hotel Collection by Best Western

Terrace/patio
Exterior
Bar (on property)
Bar (on property)
Terrace/patio

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
45 Main Street, Fulford, York, England, YO10 4PJ
  • University of York
    19 min walk
  • The Saddle Inn
    2 min walk
  • York (QQY-York Train Station)
    10 min drive
  • Leeds (LBA-Leeds Bradford)
    51 min drive
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking

  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette | Individually decorated, individually furnished, desk, iron/ironing board

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

York Pavilion Hotel, Sure Hotel Collection by Best Western

Georgian York hotel in Fulford with a restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
York Pavilion Hotel, Sure Hotel Collection by Best Western offers 63 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at York Pavilion Hotel, Sure Hotel Collection by Best Western. During your stay, you'll be within walking distance of University of York. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from York City Walls and a few minutes from Shambles
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 0 square feet (0 square metres) and includes conference space. The business-friendly York Pavilion Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and a picnic area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star York hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
Langton's Brasserie – This restaurant serves breakfast, lunch and dinner.
A hosted evening meal is available for a surcharge daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 15 per day)
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 26.95
  • Snack bar/deli

Restaurants on site

  • Langton's Brasserie

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.95 per person
  • Uncovered self-parking fee: GBP 15 per day
  • Late check-out fee: GBP 20 (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per stay
  • Rollaway bed fee: GBP 40.0 per night
  • Hosted evening meal: GBP 26.95

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The 4 apartments with kitchenettes are located across the road from the main hotel building.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Pavilion Hotel
Best Western Pavilion Hotel York
Best Western Pavilion York
Best Western York Pavilion
Best Western York Pavilion Hotel
Pavilion Hotel York
Pavilion York
York Best Western Pavilion Hotel
York Pavilion
York Pavilion Hotel
York Best Western
Best Western Pavilion
Best Western York Pavilion Hotel
York Pavilion Hotel, Sure Hotel Collection by Best Western York
York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel

York Pavilion Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 940 reviews" "
Rating 8 - Good. 357 out of 940 reviews" "
Rating 6 - Okay. 103 out of 940 reviews" "
Rating 4 - Poor. 63 out of 940 reviews" "
Rating 2 - Terrible. 27 out of 940 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Had a quiet room.
Stayed 4 nights in Sep 2024

8/10 Good

Nigel

Stayed 1 night in Aug 2024

10/10 Excellent

Dominic A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a Georgian House, it has lots of outdoor courtyards for residents. Plenty of parking, the breakfast was superb and dinner too.
Stayed 1 night in Sep 2024

8/10 Good

Jeffrey

Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Stayed 1 night in Aug 2024

2/10 Terrible

C

Disliked: Cleanliness, property conditions & facilities, room comfort
DIABOLICAL HOTEL
Myself and my husband stayed with you Sunday night for just one night and unfortunately had a very poor experience with yourselves. Firstly, the huge issue is the parking. We booked online and nowhere were we pre-warned that parking was chargeable, let alone PER car. When bringing this to the attention of the reception you were rude and argumentative. A member of staff even suggested I park on yellow lines outside the hotel. The car park park provided is diabolical at best. Half the car park is inaccessible around a tree, and gravelled throughout. Whilst at reception one other couple complained about the chargeable car park and poor condition. I notice many negative reviews stating the same thing, yet you've implemented no changes for this. Safe to say we didn't use your car park. In our room the bed was uncomfortable and poor condition, including constant squeaking of the bed, and shockingly the headboard totally broken off the wall, which made it bang heavily against the wall upon any movement in bed. The bathroom facilities were poor, and we were left with no toilet roll, therefore had to use tissues.
Stayed 1 night in Aug 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will definitely stay again ..
Stayed 1 night in Aug 2024

8/10 Good

Mario

Travelled with family
Liked: Cleanliness
Had to wait around till after 3 to get our room. Bar was lovely. Food was good. Only issue was getting our luggage up around tight staircases and 2 levels.
Stayed 1 night in Aug 2024

6/10 Okay

Pauline

Travelled with family
Disliked: Amenities, property conditions & facilities
I had to pay £10 per day for parking. Room was shabby
Stayed 2 nights in Aug 2024

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff and hotel in general. However I was never informed of any benefits not offered any upgrades. This would have been nice to know upon check in
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay but hope they have other options for breakfast menu, and add a bit of flavour on the food.I enjoyed my stay and the place is very nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the york pavilion for 2 nights, great location bus stops outiside hotel 10min journey, rooms where clean staff very friendly and hepful, had breakfast there whichbwas amazing will stay again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint lovely place. Will be coming back.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Was great
Stayed 1 night in Aug 2024

10/10 Excellent

angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly. Room a bit old fashioned but clean with everything you need .easy to get bus into town take about 10 mins perfect . Would definitely stay again 👍
Stayed 3 nights in Aug 2024

6/10 Okay

Dany

Outdated and run down
Fairly run down and outdated hotel.
Stayed 1 night in Jun 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was old and in desperate need of a refurbishment. Bathroom was mouldy, furniture was broken and like something from the old days. The breakfast was poor. Took ages to come then was cold. Would have sent it back if not in a rush to leave. Not happy at just shy of. £300 for 1 night for 2 rooms
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2024

4/10 Poor

Gail

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was excited to book what appears to be a lovely hotel, however the room was small, dark, my dress knee length was too long for the wardrobe, the bathroom had a large stain on the floor, the towel rail was very rusty. The carpet was dirty around the edge, it was so hot lower floor was much better, with the window open it was very noisy so a bad nights sleep. Staff were all lovely. Would not stay again for the price.
Stayed 2 nights in Aug 2024

4/10 Poor

Jack

Stayed 2 nights in Jul 2024

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and reasonable value
Stayed 1 night in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely, the service was great we had a lovely night away
Stayed 1 night in Jul 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comforatble & Classy
Hotel was great, if I had a complaint it would be that there was no socket near the bed and I have a CPAP machine I need to plug in to help me breather when I sleep. My charger lead etc was just long enough and I'm sure the hotel staff would have supplied an extension cable had IO needed it (they were amazingly friendly and helpful in every other capacity). However it would be something that could be improved.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unhappy Welsh lady
Our experience was far from favourable in respect of the room, food and service. Room- cobwebs, suspicious 'hair' on bathroom floor. Extractor fan not working, plaster, caused by damp, flaking on wall behind curtain. Tie, obviously left by former occupant, found behind chair. Bedding clean, bed comfortable Food- waited 55 minutes for starter due to mistake by staff. All 4 main meals had issues. Bread had been cut like doorstops, confusion on gluten free requests which left my daughter somewhat anxious. No cocktails, no mocktails and they ran out of sauvignion blanc! Breakfast was fine! Service- evening staff seemed to lack experience and skills. Excuses were made for the poor service, we werent checked on during the meal and we had to go and find them to ask why we had been waiting almost an hour for our starters. Despite giving a credit card as 'guarantee ' on arrival, bar staff would not accept it so we had to pay by debit card 'as we went along'. No mocktail or cocktail menu available. Breakfast staff engaging and 'professional '. Did put in a formal complaint to duty manager who is passing it on to general manager.
Stayed 1 night in Jul 2024

10/10 Excellent

Monte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with a great breakfast
Stayed 1 night in Jul 2024