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9 Sep 2018 by Monaci delle Terre Nere
Dear Walter, Thank you for taking your time to share the feedback on your recent stay with us. We are sincerely sorry that some aspects of your stay have not met your expectations, should you have mentioned your concerns during your stay, we are certain we would have found a way to make your experience more comfortable and suit your needs best. Please be advised that our central Villa is a historic building, its colour and look reflect the history of our land; it certainly does not need re-painting, its "vintage" look has been reached by constant and careful maintenance and praised by many of our guests, as an important part of its charm and authenticity. Walking our large Sicilian estate with a working Organic Farm is an experience of its own, though for the true ladies that can not reject wearing heels we offer a comfortable pick-up service with our Golf Car. Our Organic Breakfast is served every morning from 07:30 to 10 am, however for guests that need to leave earlier we are always delighted to offer take-away breakfast upon request. Should you have mentioned your departure time to our staff, we would have absolutely made all the necessary arrangements to satisfy your breakfast request, as we normally do for all of our guests. Our guests' comments are highly valuable for us, as they show us, which aspects of customer service might be improved. We would be pleased to share our news, reached also thanks to your feedback, should you come back to Sicily in the future. Warmest regards, Katerina Kazenkina Guest Relations Manager
Monaci delle Terre Nere offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a library, and a terrace are also featured at Monaci delle Terre Nere. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Zafferana Etnea property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Monaci delle Terre Nere offers 21 air-conditioned accommodations with MP3 docking stations and minibars. Beds feature premium bedding. This Zafferana Etnea property provides complimentary wireless Internet access. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
On-site venue – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the property include an outdoor pool and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Monaci delle Terre Nere offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Relais & Chateaux.
