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Helan Family & Garden

3.0 star property

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Photo gallery for Helan Family & Garden

Aerial view
Massages
Snow and ski sports
Restaurant
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500
  • Pardalowka Ski Lift
    ‪9 min walk‬
  • Nosal Ski Center
    ‪3 min drive‬
  • Zakopane Aqua Park
    ‪5 min drive‬
  • Poprad (TAT-Poprad - Tatry)
    ‪71 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Hypo-allergenic bedding, individually decorated, individually furnished

Double or Twin Room

  • 14 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Triple Room

  • 16 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Economy Double Room

Economy Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Economy Double Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, individually decorated, individually furnished

Single Room

  • 10 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite

Suite | Living area | 32-inch TV with digital channels

Suite

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Room

Premium Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Premium Double Room

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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About this property

Helan Family & Garden

Family-friendly hotel with free breakfast and sauna
Along with a bar/lounge, this smoke-free hotel has a sauna and a complimentary children's club. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre.
Helan Family & Garden offers 41 accommodations with free toiletries and blackout curtains. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with digital channels. Bathrooms include a shower.

This Zakopane hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Helan Family & Garden, you're just a quick walk from Pardalowka Ski Lift. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a steam room, a sauna and a playground
  • 9 minutes on foot from Pardalowka Ski Lift and a 3-minute drive from Koziniec Ski Lifts
  • Airport and local-area shuttle service available for a fee
Helan Family & Garden offers its guests a sauna and a children's pool. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A terrace, a complimentary children's club, and barbecue grills are also featured at the family-friendly Helan Family & Garden. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This Edwardian Zakopane hotel is smoke free.

Guests are served a free buffet breakfast daily from 8 AM to 10 AM.
Room service (during limited hours) is available.

Languages

English, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are available for PLN 20.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 400 per vehicle (one way)
  • Crib (infant bed) fee: PLN 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Helan Family & Garden offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Helan Family & Garden Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 104 reviews
Rating 8 - Good. 44 out of 104 reviews
Rating 6 - Okay. 8 out of 104 reviews
Rating 4 - Poor. 3 out of 104 reviews
Rating 2 - Terrible. 1 out of 104 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

OFER

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smell
The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
All was great. Would be good if the sauna is open in the morning as well.
Stayed 1 night in Aug 2023

10/10 Excellent

Rudolf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, good wellness, super breakfast.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
Stayed 6 nights in Dec 2018

10/10 Excellent

Mark, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick winter trip
Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Stayed 1 night in Jan 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Vicky, Hertfordshire

Disliked: Staff & service
Poor effort from the Hotel staff, real let down.
Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Stayed 7 nights in Feb 2018

8/10 Good

Peter, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Hotel with high standards
Very clean and fairly new hotel, tasty breakfast and nice staff. Definitely worth the money
Stayed 4 nights in Jan 2018

8/10 Good

Andy, Glasgow

Liked: Room comfort
Disliked: Cleanliness
Too Far Out of Town
Although the hotel itself was pleasant enough and very picturesque, its location left a lot to be desired. Firstly, it is at the end of a dirt road with no lighting and a lot of potholes. This made coming to the hotel in the dark a hazard for both cars and pedestrians. In the immediate area of the Willa Helan there are few facilities; even the restaurant the hotel staff recommended was never open during our 6 day stay. This meant a 3km walk to get to Zakopane was our best option, as the local bus service was next to non-existent. As a base for winter sports I’m sure Willa Helan, and Zakopane itself, is a fine place, otherwise my wife and I found it disappointing.
Stayed 5 nights in Nov 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in quiet part of zakopane
Nice hotel in a quiet area of Zakopane. Happy with my stay. It was about a 10 minute drive to the main part of town. + Comfortable bed + Clean + Good breakfast + Lots of parking + Great english at reception - No kettle in room to make tea
Stayed 1 night in Nov 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I had a nice stay here. I stayed in a single room for 2 nights. + The bed was comfortable and pillow ok. The room was spacious and tastefully decorated. Bathroom was good with plenty of hot water and water pressure. Plenty of car parks Breakfast was a nice spread. Mix of hot and cold. Staff at reception were friendly and spoke great English. - I would have liked a kettle in the room to make tea.
Stayed 1 night in Nov 2017

10/10 Excellent

Jerry, Edmonton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incretable Value
This hotel is first class facility with great views and location. The price you pay including very good breakfast is dirt cheap. Facility is very clean inside and out. Strongly recomanded!
Stayed 1 night in Sep 2017

8/10 Good

Amy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautifully quiet location to relax
A lovely hotel with a great breakfast spread and the softest of towels! Don't be put off by the location from the town centre as the mini-bus service around Zakopane is really cheap & frequent. A great base to enjoy some summer adventures. I believe all the rooms have balconies so you can enjoy the views on both sides of the hotel
Stayed 4 nights in Jun 2017

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, not very convenient location without a car

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
Good place for family break

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Far from the down-town, no good surroundings of a scene, a loud noise from out side. I don't recommend this hotel in summer time.

10/10 Excellent

Chris, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An impressive building!
Great value! Unlimited breakfast!

10/10 Excellent

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid villa on the edge of town
Well I didn't see the beautiful mountains, but that's down to low cloud and not the hotel's fault. A little tricky to find, but worth the effort as it's a recently opened and pretty lavish place. Great tavern serving traditional cuisine and good beer 5 mins walk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, good Location and nice personnel.
Standard room has small beds. Excellent breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Remi, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Zakopane
It's a nice hotel in Zakopane with very friendly staff. The room was very tidy and had all you needed including a balcony with a pretty nice view! At this price (which also included breakfast) it was an amazing bargain! Also if you're staying there make sure you sign up to one of their dinners! The food was delicious!

4/10 Poor

Adam, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap place.
Surprisily no hair dryer in the room, beds were uncomfortable. Breakfast was nothing special, coffee, juices were horrible. Service staff was ok, had to wait for them at the lobby for quite long.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort