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Hotel Berner Zell am See

4.0 star property

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Photo gallery for Hotel Berner Zell am See

Outdoor pool, pool umbrellas, pool loungers
Resort view
Sun deck
Sauna, steam room, Turkish bath/hammam, massages
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Pool
  • Spa
  • Parking included

Explore the area

Map
Niklaus - Gassner - Promenade 1, Zell am See, Salzburg, 5700
  • Ebenberg Ski Lift
    ‪3 min walk‬
  • City Xpress Ski Lift
    ‪5 min walk‬
  • Zell am See Leisure Centre
    ‪9 min walk‬

Room options

View all photos for Junior Suite, 1 Double Bed, Balcony, Lake View

Junior Suite, 1 Double Bed, Balcony, Lake View | Down duvets, minibar, in-room safe, desk

Junior Suite, 1 Double Bed, Balcony, Lake View

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Balcony, Lake View

Suite, 1 Double Bed, Balcony, Lake View | Down duvets, minibar, in-room safe, desk

Suite, 1 Double Bed, Balcony, Lake View

  • 33 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Balcony, Mountain View

Double Room, 1 Double Bed, Balcony, Mountain View | Down duvets, minibar, in-room safe, desk

Double Room, 1 Double Bed, Balcony, Mountain View

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Balcony, Mountain View

Junior Suite, 1 Double Bed, Balcony, Mountain View | Down duvets, minibar, in-room safe, desk

Junior Suite, 1 Double Bed, Balcony, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Balcony

The Gast House Zell am See

  • Pool
  • Spa
  • Free WiFi
  • Gym
4.8 out of 5, Exceptional, (60)
The price is CHF 258
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Gast House Zell am See

About this property

Hotel Berner Zell am See

Slopeside fun with full-service spa and outdoor pool
Ski into Hotel Berner Zell am See, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an outdoor pool and a full-service spa.
Hotel Berner Zell am See offers 36 accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature down duvets. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

This Zell am See hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Berner Spa. Services include massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Hotel Berner Zell am See, you're just a quick walk from Ebenberg Ski Lift. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Berner Spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room, a sauna and ski-in/ski-out access
  • Steps from Ebenberg Ski Lift and City Xpress Ski Lift
  • Airport shuttle service available for a fee
Indulge in a treatment at the full-service spa or enjoy a swim in the outdoor swimming pool after a day on the slopes. Hotel Berner Zell am See helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This 4-star Zell am See hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.
On-site venue – This restaurant specialises in Regional cuisine and serves breakfast and dinner.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 36-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Helicopter/aeroplane tours
  • Ice skating
  • Mountain biking
  • Outdoor pool
  • Piano
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:30 AM - 10:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Hotel Berner Zell am See offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Berner Hotel
Berner Hotel Zell am See
Berner Zell am See
Hotel Berner
Hotel Berner Zell am See
Hotel Berner Zell am See Hotel
Hotel Berner Zell am See Zell am See
Hotel Berner Zell am See Hotel Zell am See

Hotel Berner Zell am See Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 43 out of 52 reviews
Rating 8 - Good. 6 out of 52 reviews
Rating 6 - Okay. 1 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe. Staff is supper.
Stayed 1 night in Aug 2024

6/10 Okay

Diana

Travelled with family
Disliked: Property conditions & facilities
We recently stayed at this hotel for 2 nights. When you enter , the lobby area is nice . And that’s about it. The room we stayed in was dated and the carpet was full of stains. In a 4 star hotel the standards for cleanliness should be higher. We had the most unpleasant experience for 2 days at breakfast. We walked in the restaurant and waited to be seated. The majority of tables were nicely done . The hostess had a hard time locating our name on the guests lists and when she was able to confirm we had the breakfast included in our stay she led us to a table that needed to be done. Ok, no big deal we thought. It’s the 1st day and they were not prepared for us. But unfortunately this happened again on the 2nd day. No table ready for us! We felt treated like 2nd class citizens. We are well travelled and this is by far one of the most disappointing stay we ever had. Not a single time we heard an apology.
Stayed 2 nights in Sep 2023

4/10 Poor

Miguel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bed was not made, no sheets. When I realized the problem it was too late and had no assistance.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and great views from the pool terrace. We upgraded to a lake side suite, which was lovely. Staff couldn't do enough for you. Spa was superb, sauna, steam room and lovely pool. Breakfast buffet very good too. Was disappointed that the rooms were somewhat old fashioned. They had no air-conditing or even a fan. Bathroom was small with seperate toilet. Plastic glasses and cups, not what i would expect of a hotel of this standard.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic! Would certainly recommend The staff couldn’t have been any more helpful 😃👌
Stayed 1 night in Aug 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular staff with a nice and quiet location
Overall, we loved this property and would stay here again. It is close enough to the Old Town, but far enough away to be extremely quiet and relaxing at night. The property is uphill so if you have difficulty walking or are really out of shape probably not a good location. The staff were absolutely wonderful, particularly the front desk. Extremely friendly and helpful. They have a reasonably priced bar with cold beer and good wine available. Breakfast buffet decent, but not great. They offer a limited 5-course menu daily with items changing at an unbelievably reasonable price with very reasonably priced wines. Many people understandably eat here for dinners and we thought it was a great value. Bedroom was good, although we thought it would have air conditioning which was the only complaint since it was summer. The junior suite we had was worth every penny having a nice, roomy balcony with a spectacular view. Only other negative is that the WiFi is terrible, regardless of where you are in the hotel. We basically had to turn it off just to get a web page to load.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality friendly hotel
Had very good stay at hotel which is well positioned in Zell am See. Received a warm welcome and room upgraded to a junior suite which was brilliant and very comfortable. Service in the hotel was excellent. Front of house staff all wear traditional Austrian dress. It was also nice to relax in the Spa and outside pool after a day out walking the hills. Only criticism would be lack of air conditioning in the room. We slept with window and door onto balcony open to keep cool but meant we were woken early by dawn chorus! Would recommend hotel.
Stayed 6 nights in Jun 2019

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a beautiful town
The hostess was very warm and welcoming. Welcome coffee and cake was provided. The summer pass cable car tickets were included. Breakfast was buffet style with cereal, meats and cheeses. Eggs cooked to order. A short walk to the lakeside. Room was warm and comfy with a nice view. Neat and clean. Outdoor Parking was on the property. We saw a covered garage, probably for winter months, not sure how big it is.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Lovely stay at Zell am See
Stayed here for 3 nights in summer, it was lovely. The hotel has great wellness facilities and is conveniently located just a few minutes away from bus station for excursions and cable car rides. Food was delicious and we felt well taken care of.
Stayed 3 nights in Aug 2018

10/10 Excellent

World Traveler, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice and helpful staff who gave us a nice welcome with a glass of wine while we registered. Good restaurant, and walking distance to town. Room was quite large, had a nice balcony with view of mountains and lake. Parking was free, right in front of hotel.
Stayed 1 night in Jun 2017

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, good location
Reception greeted us by name and offered us two drinks to relax with while they took our luggage to our room. Excellent hotel, good location, great breakfast

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, fantastic staff
We had a lovely 3 night stay here, having a front facing room with balcony overlooking town and lake - absolutely beautiful! We were greeted personally on arrival and the owner of the hotel showed us to our rooms - even parked our car for us in the garage. All the staff could not do enough for us and made our stay here very relaxing, friendly and welcoming - we definitely would like to stay here again!! Evening meal was 6 courses for 19 euros and was lovely. The hotel was right next to ski run and chair lift so you can ski right down to the hotel in winter.

10/10 Excellent

goodie808, Leeds, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very friendly staff. Excellent pool
Great hotel in an excellent location. Great breakfast and really friendly staff. We had a junior suite and the room was huge with plenty of storage space. The decor was traditional rather than modern but that just added to the experience. Highly recommended hotel. Excellent pool too.

4/10 Poor

Talal, Saudi arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Zell am see
I liked zell am see but the hotel was wrost thing there There are no professional work of the staff and they did not have any flexibility in the change rooms, I asked them manytimes to change my room and the hotel was empty of visitors, but they refused to do that because the hotel is full, I lived on the ground floor and it was annoying us to the presence of insects and our inability to open the windows and no air conditioning room, It was bad experience

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The lady at the reception is so nice and friendly, the hotel itself is comfortable, beautifully built in the marvelous Zell Am See, the breakfast is good, the rooms are large enough. One of the best experiences.

8/10 Good

andris

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, warmly eelcome. Close to the ski lifts. Somewhat weak breakfast.

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It is very nice hotel. But, the junior suites are very close to the swimmimg pool & you need to select a room far away from the swimminm pool.

10/10 Excellent

Howard Bisgould, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly helpful staff and excellent restaurant

10/10 Excellent

Archie, Stroudsburg PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the very best.
This hotel goes beyond all expectations. Excellent food, friendly welcome etc. Price included tickets for cable cars and sailing on the lake. I wish we had more time. Excellent night's sleep. Only criticism is the unconventional toilet design, where you can't wash because the bathroom sink is in a separate section. So you have to touch door handles etc before washing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The proprietors are friendly and run an excellent operation. Zell am See is a bit crowded but this hotel is sufficiently isolated

8/10 Good

Matt H, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd go back in a heartbeat
What a fantastic hotel. Really good feel to the place. Nice room with lovely lake view. Excellent pool. Brilliant service. The team were really welcoming - made us feel very special from the moment we arrived. We'll definitely be going back.

10/10 Excellent

Philip, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional kind staff and amazing SPA.
On arrival the staff made everything smooth. A beautifull SPA and super nice staff. I was also given a gift when I left. Great place and owner family.

10/10 Excellent

T. Ebbens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The hotel was excellent in every respect!

10/10 Excellent

Mike & Kath, Birmingham, West Midlands, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish all hoterls were like this!
On arrival we were invited to rest ourv travel weary bones and partake of complimentary drinks whilst filling out the required forms, which was a nice touch. The room and facilities were excellent, every member of staff from the manager to the cleaning ladies were friendly and helpful, the breakfast and evening meals were excellent in both choice and value and the house wines were of a reasonably high standard. Even after we had booked out, our luggage was looked after until we were due to leave Zell am See later that day and we were wished a safe onward journey with some complimentary chocolates, another nice touch! We would have no hesitation in staying at this hotel again.

10/10 Excellent

avraham, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Berner in Zel am See - a warm welcome
We enjoyed mostly the hotel staff warm welcome and attention to our requests. The room is spacious and the interior has light atmosphere. The only problem was the absence of air - conditioning system in the room or at least a fan. Overall we enjoyed our stay and liked the hotel.