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Grand Hotel Zermatterhof

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Hotel Zermatterhof

Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Exterior
Sauna, hot tub, steam room, body treatments, aromatherapy
Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Gym
  • Hot tub
  • Bar

Explore the area

Map
Bahnhofstrasse 55, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Whymper-Stube
    1 min walk
  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View) | Living area | TV

Deluxe Double Room (Matterhorn View)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room (Matterhorn View)

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet - Matterhorn View)

  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Corner (Matterhorn View)

  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Classic)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Matterhorn View)

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Grand Suite (Matterhorn View)

  • 76 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet)

  • 65 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room (Classic)

Superior Double Room (Classic) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room (Classic)

  • 39 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Grand Hotel Zermatterhof

Boardwalk/promenade Zermatt hotel in Zermatt City Centre with 3 restaurants
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli.
Grand Hotel Zermatterhof offers 69 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Zermatterhof. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and free train pick-up service are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine with garden views at Gourmet Prato Borni, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, hot stone massages or reflexology at Vita borni
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Matterhorn Museum and Mountaineers Cemetery
  • Free train station pick-up and train station drop-off shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grand Hotel Zermatterhof offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at the luxury Grand Hotel Zermatterhof. A train station pick-up shuttle and A train station drop-off shuttle are free.

Smoking is allowed in designated areas at this 5-star Zermatt hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Prato Borni – Overlooking the garden, this fine-dining restaurant specialises in Regional cuisine and only serves dinner. Reservations are required.
Brasserie Lusi – Overlooking the garden, this brasserie specialises in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! – This theme restaurant specialises in fondue and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

This property is closed from 13 April 2025 to 12 June 2025 (dates subject to change).
The property is closed between 23 September and 7 December.

Access methods

Staffed front desk

Pets

  • Pets: CHF 35 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 200.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 35 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hotel Zermatterhof offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Grand Hotel Zermatterhof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 279 out of 326 reviews" "
Rating 8 - Good. 33 out of 326 reviews" "
Rating 6 - Okay. 8 out of 326 reviews" "
Rating 4 - Poor. 4 out of 326 reviews" "
Rating 2 - Terrible. 2 out of 326 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Stayed 2 nights in Sep 2024

8/10 Good

Pankaj

Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much more could be done to eliminate single use plastic in the guest rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

diane L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Absolutely amazing hotel. Complete relaxation with excellent service.
Stayed 1 night in Aug 2024

10/10 Excellent

Rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was amazing. Nice staff , good food , amazing breakfast hall with nice piano musician At summer you need just to request a fan and also iff the wither was good it’s enough to open the window
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provides the perfect welcoming and elegant stay. Thank you.
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela, Alamosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and excellent amenities!
Stayed 2 nights in Aug 2024

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Rabie

Stayed 1 night in Jul 2024

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Perfect!!!
Couldn’t have been any better! This experience was in par with my stays at multiple four seasons, and then some. Every single person I came in contact with was above and beyond. This was a fantastic experience, and I would recommend it to anyone looking for luxury at a reasonable price.
Incredible breakfast!!
Most luxurious in the village
Welcoming entrance
Stayed 2 nights in Jul 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice to know that in our world there still exists a place where excellence is not just a goal—it is a state already achieved, and for this reviewer something greatly appreciated. In my humble opinion, you will never find a finer hotel in such a setting and in every aspect anywhere in the world. I pray God blesses everyone associated with the hotel in every good endeavor.
Stayed 3 nights in Jul 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Emmanuelle

Stayed 1 night in Jun 2024

10/10 Excellent

William, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
Stayed 2 nights in Jun 2024

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Stayed 1 night in Jun 2024

6/10 Okay

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Noise from church every morning loud
Stayed 2 nights in Feb 2024

10/10 Excellent

Helima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.
Stayed 6 nights in Mar 2024

10/10 Excellent

Bertille

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.
Stayed 5 nights in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Stayed 2 nights in Oct 2023

10/10 Excellent

LINDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The acommodations were excellent and the restaurant Liusa service was superb.
Stayed 3 nights in Oct 2023

10/10 Excellent

Manoj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Huiting, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.
Stayed 3 nights in Oct 2023