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Hotel Alpina

0-star property
5 Englischer Viertel, Zermatt, VS 044 511 21 42
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4.7 out of 5
Exceptional!
See all 12 ebookers Reviews

Points Of Interest

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Single Room with Shared Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Alpina. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free WiFi in public areas, plus breakfast (surcharge) and a library. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a terrace
  • On-site recreation includes ice skating, hiking/biking trails and mountain biking
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Matterhorn Museum and 13 minutes on foot from Forest Fun Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Alpina ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Alpina

Everyone (7) Couples (2) Family (1)
5 out of 5

Posted by on 27 Oct 2024

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Comment from Hotel Management

8 Nov 2024 by Team Hotel Alpina

Dear DanielThank you for your feedback! We hope to welcome you back soon!

4 out of 5
👍

Posted by on 6 Aug 2024

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Comment from Hotel Management

19 Sep 2024 by Hotel Alpina

Dear Eldina Thank you for your good review. We hope to welcome you again soon

5 out of 5
Preis/Leistung sehr gut. Wir hatten ein 3er Zimmer welches genügend Platz bietet.

Posted by on 8 Mar 2024

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5 out of 5
Die Zimmer sind einfach aber zweckmässig.

Posted by on 11 Sep 2023

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4 out of 5

Posted by on 11 May 2023

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Comment from Hotel Management

7 Jun 2023 by Alpina Team

Dear Yvonne,Thank you very much for your review.It would be our pleasure to welcome you again.Best regards,

5 out of 5
Alles bestens, gerne wieder

Posted by on 18 Sep 2022

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Comment from Hotel Management

29 Sep 2022 by Team Alpina

Liebe Sabine,Vielen Dank für Ihre Bewertung.Es freut uns, das Ihnen Ihr Aufenthalt gefallen hat.Gerne begrüssen wir Sie ein andermal wieder.Freundliche Grüsse,

4 out of 5
Preis Leistung stimmt

Posted by on 3 Sep 2022

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Comment from Hotel Management

9 Sep 2022 by Ihr Alpina Team

Lieber Stefan,Vielen Dank für Ihre Bewertung.Es freut uns, das Ihnen Ihr Aufenthalt gefallen hat.Gerne begrüssen wir Sie ein andermal wieder.Freundliche Grüsse,

5 out of 5
Wir waren beeindruckt vom Gebäude. Vorallem aber war das Personal super freundlich

Posted by on 15 Apr 2022

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Comment from Hotel Management

5 May 2022 by Alpina

Guten Tag Vielen vielen lieben Dank, für diese Bewertung. Es freut unns sehr das Sie mit Ihrem Aufenthalt zufrieden waren. Wir freuen uns auf ein nächstes Mal und wünschen Ihnen bis dahin alles Gute. Freundliche Grüsse Alpina

4 out of 5
Ok

Posted by on 30 Dec 2021

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Comment from Hotel Management

22 Jan 2022 by Alpina

Guten Tag Vielen vielen lieben Dank, für diese Bewertung. Es freut unns sehr das Sie mit Ihrem Aufenthalt zufrieden waren. Wir freuen uns auf ein nächstes Mal und wünschen Ihnen bis dahin alles Gute. Freundliche Grüsse Alpina

5 out of 5
Ich habe überhaupt keine Beanstandungen. Dass das Einzelzimmer klein ist habe ich schon vorher gewusst. Entsprechend war auch der Preis. Im Zimmer war ein Schrank mit genügend Kleiderbügel und Ablagefläche für Wäsche. Das Frühstück mit meinem bevorzugten Morgen-Milchkaffe und gutem Brot nebst den verschiedenen Müesli etc. habe ich auch genossen. Das Gepäck wurde zurückbehalten bis ich von meiner Wanderung zurück kam. Der Empfang und die spätere Verabschiedung waren sehr herzlich. Zum Schluss: Kleines Zimmer, neue Dusche und Wohlfühlatmosphäre

Posted by on 11 Dec 2021

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Comment from Hotel Management

22 Dec 2021 by Alpina

Guten Tag Vielen vielen lieben Dank, für diese Bewertung. Es freut unns sehr das Sie mit Ihrem Aufenthalt zufrieden waren. Wir freuen uns auf ein nächstes Mal und wünschen Ihnen bis dahin alles Gute. Freundliche Grüsse Alpina

About the Hotel Alpina

Location 5 Englischer Viertel, Zermatt, VS 3920

Property Features

As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area. This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

  • Television
  • Bath or shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Desk
  • Heating

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding on site
  • Snowboarding nearby
  • Mountain climbing nearby
  • Hiking/biking trails on site
  • Rock climbing on site
  • Hiking/biking trails nearby
  • Ice skating on site
  • Mountain biking on site
  • Cross-country skiing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

This property is in a car-free zone and can be reached only by train or taxi.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Pet Policy

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Air conditioning is not provided

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 7:00 PM
  • No rollaway/extra beds available
  • Cashless transactions are available
  • LGBTQ friendly
  • No lifts
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Alpina Hotel
  • Hotel Alpina Zermatt
  • Hotel Alpina Hotel Zermatt

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.