This smoke-free hotel features a bar/lounge, a sauna and spa services. WiFi in public areas is free. Additionally, concierge services, a computer station and an arcade/games room are on-site.
Hotel Ambiance offers 30 accommodations with iPod docking stations and a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Hotel Ambiance , you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free WiFi in public areas, a bar and breakfast (surcharge) are available. This property offers pet-friendly amenities, such as food and water bowls.
Free WiFi
Enjoy drinks at the bar/lounge
Buffet breakfast served daily for a fee
Services include a concierge, tour or ticket assistance and luggage storage
On-site recreation includes a sauna
1.3 mi (2.1 km) from Sunnegga Ski Resort and 8.6 mi (13.9 km) from Gorner Ridge
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Ambiance , you'll find a sauna, spa services, and a terrace. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A vending machine, an arcade/games room, and multilingual staff are also featured at Hotel Ambiance .
This 3-star Zermatt hotel is smoke free.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Languages
English, French, German, Italian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Ski shuttle nearby
Food and drink
Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 20 per person
A bar/lounge
Things to do
Arcade/game room
Sauna
Ski storage
Family friendly
Arcade/game room
Conveniences
Free newspapers in lobby
Limited-hour front desk
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
Computer station
Outdoors
Garden
Terrace
Spa
Spa services
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Room amenities
Bathroom
Dressing gowns
Hair dryer
Private bathroom
Towels provided
Entertainment
IPod dock
TV
Food and drink
Electric kettle
More
Desk
Heating
Safe
Policies
Check-in
Check-in start time: 4 PM; check-in end time: 7:30 PM
Late check-in subject to availability
Check-out
Check-out before 11 AM
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Access methods
Front desk (limited hours)
Pets
Pets: CHF 25 per pet, per day
Only dogs are allowed
Food and water bowls are available
Children and extra beds
Children are welcome.
Kids stay free! One child 5 years old or younger stays free when using existing bedding.
Cots (infant beds) are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately CHF 20 per person
Pet fee: CHF 25 per pet, per day
Facilities fee: CHF 7 per person, per day and includes use of: sauna
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 8:00 PM. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
We should mention
One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Property is also known as
Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt
Hotel Ambiance Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
I loved this hotel! I asked ahead of time for gluten free breakfast options and they purchased rolls especially for me. They also arranged for a taxi to pick us up at the train on the day we arrived. Our rooms had spectacular views of the Matterhorn with great balconies to relax in. They stored our suitcases on the last day so we were free to roam until train time. Great service, great hotel!
Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations.
Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.
Everything about this hotel, from check-in to departure was easy, uncomplicated and friendly. The staff were so welcoming, my room was cozy, and overlooking "The Matterhorn"
Pet friendly, clean, and great location! I will not look elsewhere when I return!
Overall, it was a pleasant and beautiful stay.
There was only one dissatisfaction with the manager on night duty on our first day. Who did not handle the hotel smoke alarm system issue well at first and blamed the guests without identifying actual root cause. Thanks to the men who assisted as we needed to rest early after a long day of traveling.
Lovely receptionist on our check-in with amazing customer experience. Can’t recall her name.
Gem of a hotel with service and amenities better than your average 5 start hotel.
Very simple / basic rooms, but fantastic staff, amazing breakfast, excellent 30minute slots booking system of the outside jacuzzi with view of the Matterhorn and the sauna so they are in fact private. Drinks served in the hot tub etc etc etc. Just really amazing. And location is good.
Hotel Ambiance is a gem in Zermatt.
The property was outstanding, staff were warm and very helpful.
Would recommend this hotel highly and will stay there again.
Property refused to work with us on a refund or allowing us to use even a fraction of the money we spent on a different day due to being unable to physically reach the hotel as it is in a car-free zone.