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Hotel Astoria

3.5-star property
Steinmattstrasse 32, Zermatt, VS 044 511 21 42
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4.4 out of 5
Excellent!
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Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Studio, Kitchen, Mountain View (located in adjacent building)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Hotel Astoria, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast, plus a full-service spa and a restaurant.

  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself with a visit to the full-service spa
  • Services include babysitting, a concierge and a porter
  • On-site recreation includes helicopter/aeroplane tours, mountain biking and bicycles to rent
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Pets welcome for a fee

Hotel Astoria ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Astoria

Everyone (4) Couples (5) Family (3)
4 out of 5
Sehr freundliches und hilfsbereites Personal TV Zimmer 206 funktionierte nicht

Posted by on 4 Dec 2022

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5 out of 5
Top Hotel Badewanne/Dusche sollte erneuert werden.

Posted by on 29 Jul 2022

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5 out of 5
Wir haben fie Zeit in Zermatt genossen

Posted by on 10 Jan 2022

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5 out of 5
Clean. Friendly staff

Posted by on 14 Aug 2020

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5 out of 5
Magnifique personnel tres bon déjeuner copieux tres bien située je recommande cet hotel et endroit

Posted by , from courtételle on 4 Aug 2020

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5 out of 5
Sehr freundliches Personal. Top Morgenessen. Ruhige und doch zentrale Lage inkl. Sicht auf den oberen Teil des Matterhorns. Sehr empfehlenswert!

Posted by , from Schwyz on 17 Jul 2020

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5 out of 5
Cadre traditionnel et fonctionnel. Super le spa et sauna!

Posted by on 31 Jan 2020

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Comment from Hotel Management

2 Feb 2020 by Sylvia

Bonjour, Merci beaucoup pour votre excellent note. Au plaisir de vous accueillir à nouveau. Cordialement

4 out of 5
Superfreundliches Personal. Super lage für Bar/Restaurant. Top Shuttleservice.

Posted by on 27 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Sylvia

Werter Gast Vielen Dank für Ihre nette Bewertung. Es würde uns freuen, Sie wieder bei uns begrüssen zu dürfen. Beste Grüsse

4 out of 5
Sehr gutes, solides Hotel. Es hat uns sehr gut gefallen

Posted by on 15 Sep 2019

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Comment from Hotel Management

17 Sep 2019 by Andreas

Lieber Gast, vielen lieben Dank für das tolle Feedback. Wir hoffen Sie wieder bei uns begrüssen zu dürfen. Liebe Grüsse aus Zermatt.

4 out of 5
.Grosses hohes Zimmer mit Sicht aufs Matterhorn Für ein 5 Stern Hotel war das Frühstück eher bescheiden hat für uns aber ausreichend. Das Hotel verfügt über keinen Aufenthaltsraum.

Posted by on 13 Aug 2019

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Comment from Hotel Management

16 Aug 2019 by Marc-André Sieber

Lieber Gast, vielen lieben Dank für das tolle Feedback. Wir hoffen Sie wieder bei uns begrüssen zu dürfen. Liebe Grüsse aus Zermatt.

About the Hotel Astoria

Location Steinmattstrasse 32, Zermatt, VS 3920

Property Features

Hotel Astoria offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Multilingual staff, ski storage, and concierge services are also featured at Hotel Astoria. This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • Built in 1986
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Hotel Astoria offers 21 accommodations with a safe and a hairdryer. Rooms open to balconies. This Zermatt hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Additionally, rooms include free toiletries and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining
  • Television
  • Premium channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Blackout curtains
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served a free continental breakfast daily from 7:30 AM to 10 AM.

Hotel Astoria has a restaurant on site.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Rock climbing on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Mountain biking on site
  • Cross-country skiing nearby
  • Sledding nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Steam room in spa
  • Sauna in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 10 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 8 AM - 10 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 8 per pet

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard.

  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 5
  • Front desk opens daily at 8 AM
  • Social distancing measures are in place
  • Front desk closes daily at 10 PM
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
  • Resort fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 8 per pet

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Astoria Zermatt
  • Hotel Astoria Zermatt
  • Hotel Astoria Hotel
  • Hotel Astoria Zermatt
  • Hotel Astoria Hotel Zermatt

You should know

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.