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Hotel Derby

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Derby

Front of property
Fishing
Family Double Room (Arve Plus 2 - Kajütenbett) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Standard Apartment, 3 Bedrooms | Living area | TV, heated floors
Standard Apartment, 3 Bedrooms | Private kitchen

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • Pet-friendly
  • Free WiFi

Explore the area

Map
Bahnhofstrasse 22, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    2 min walk
  • Zermatt - Furi
    4 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Apartment (Bellevue)

Apartment (Bellevue) | Living area | TV, heated floors

Apartment (Bellevue)

  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Double Room Single Use, 1 Bedroom (Arve)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double Room Single Use, 1 Bedroom (Arve)

  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (Arve)

Double Room (Arve) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double Room (Arve)

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (Arve)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room (Arve)

  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Double Room (Arve Plus 2 - Kajütenbett)

  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area | TV, heated floors

Standard Apartment, 3 Bedrooms

  • 115 sq m
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin Room (Residence Bellevue)

  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
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About this property

Hotel Derby

Hotel with a restaurant, steps from Zermatt-Matterhorn Ski Paradise
Along with a restaurant, this smoke-free hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a library and free newspapers are on-site. Housekeeping is available on request.
Hotel Derby offers 28 accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Derby. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes helicopter/aeroplane tours
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby. A complete renovation of Hotel Derby was completed in June 2021.

This 3-star Zermatt hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in local cuisine. Guests can enjoy al fresco dining (weather permitting).
Room service is available.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 for adults and from CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 193 out of 260 reviews" "
Rating 8 - Good. 48 out of 260 reviews" "
Rating 6 - Okay. 11 out of 260 reviews" "
Rating 4 - Poor. 2 out of 260 reviews" "
Rating 2 - Terrible. 6 out of 260 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Patricia, Lexington

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Nihal

Liked: Cleanliness, amenities, property conditions & facilities
Super close to the train station, hardly a two minute walk so if you have luggage this is very convenient. The room itself was excellent, newly renovated so very modern new finishes. Clearly though it is meant for winter/ski season. There’s no AC, it was hot but thankfully I could open the window which helped. But if you are light sleeper and sensitive to sounds then this might not be your best option as there is in the heart of the town so lots of people walking around/talking dinning till quite late at night. One thing that annoyed me a lot was they didn’t accept credit card for the property fees which was around 4 chf, and I didn’t have cash on me so I was forced to eat dinner at their restaurant so they could add the property fee charge to my dining bill and pay it that way. The dinner wasn’t good at all. But breakfast was AMAZING, definitely try their pain is chocolat, the best I’ve had. All in all I’d rate it a 3.5-4
Stayed 1 night in Aug 2024

10/10 Excellent

Danyang

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel locates in the main stree, only a few minutes walking from the train station. It was newly renovated with a very Zermatt style. The associated restaurant provides great food in very reasonable prices. The price of hotel is also respectable especially in this area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

WEN B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful front desk personnel
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exactly as described and pictured. Check in was easy and property is close to train station.
Stayed 1 night in Aug 2024

10/10 Excellent

Jim

Good
Stayed 2 nights in Aug 2024

10/10 Excellent

Brandon

Travelled with partner
The property looks so authentic and aged while on the inside it has been so nicely updated with really nice modern features and fixtures. This part of town of gorgeous, the restaurant downstairs amazing and the view from the balcony is awe inspiring. Best of all, the front desk staff was really helpful in pointing us in the right direction with our options for exploring the mountains.
Stayed 1 night in Aug 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Convent location
Stayed 1 night in Jul 2024

10/10 Excellent

Chetan, Secaucus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Just two minute walk from Zermantt Bahnhof!. The room was very nice and clean.
Stayed 1 night in Aug 2024

6/10 Okay

Seyed Danial

Travelled with family, Travelled with group
Liked: Staff & service
Stayed at Derby hotel for one night, No air conditioning so you have to keep the windows open, since they don’t have screens, you are just inviting mosquitoes and bugs in! On top of that you hear people on the street well passed the midnight.
Stayed 1 night in Jul 2024

10/10 Excellent

Prashant

Stayed 2 nights in Jul 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel! View of Matterhorn right from our patio. Delightful and accommodating staff as we secured a last minute late checkout.
Stayed 1 night in Jul 2024

10/10 Excellent

Stacey

Wonderful!
Perfect location and very clean! Loved the huge balcony! Would definitely stay here again on a future visit to Zermatt!
Stayed 2 nights in Jul 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what we expected, with the exception of noise at night. Even though we stayed in the apartment building behind the main hotel building, we experienced a lot of noise until after midnight. It was a Saturday night, and our room was directly at the end of side street next to hotel so it seemed the noise was almost amplified from the Main Street through town.
Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Travelled with family
Liked: Amenities, property conditions & facilities
Walking distance from the train station even with luggage. Room was clean and pretty.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and the staff were very helpful! The rooms are newly renovated and very comfortable. We would return for our next visit
Stayed 2 nights in Jun 2024

8/10 Good

barry, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Steep, numerous steps to enter facilty Helpful and friendly staff Small rooms
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good beyond our expectations. Clean, nice balcony on the back and front, very clean. Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

Patheek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. 2 minutes walk from train station , center of everything. Great rooms.
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice. Appreciated that they allowed me to change my non-cancellable reservation by 1 day, thanks for being flexible.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location, couple of blocks from the train station. This is an older hotel, lobby is clearly quite old. But the upper floors have be all redone. The rooms are very modern and just beautiful. Five stars all the way.
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Derby was a hit.
Perfect location. Helpful staff. Room appeared to be newly remodeled. Very nice.
Stayed 1 night in May 2024