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Schlosshotel Zermatt

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Schlosshotel Zermatt

Front of property – evening/night
Apartment (Penthouse - Cleaning every 3 days) | Living area | 70-cm flat-screen TV with cable channels, TV, table football
Apartment (Penthouse - Cleaning every 3 days) | Private kitchen | Coffee/tea maker, electric kettle
Sauna, body treatments, hot stone massages, sports massages, body scrubs
Duplex Junior Suite with Matterhorn View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Room service
  • Bar
  • Pet-friendly

Explore the area

Map
Bahnhofplatz Postfach 444, 18, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Ristorante Pizzeria CasaMia
    1 min walk
  • Zermatt Gornergratbahn Station
    1 min walk
  • Sion (SIR)
    106 min drive

Room options

View all photos for Comfort Suite

Comfort Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Boutique Junior Suite in rustic style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in rustic style

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room

  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Suite

  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double or Twin Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony, Mountain View

Deluxe Room, Balcony, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Chalet

Deluxe Chalet | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Chalet

  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 29.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Junior Suite in modern style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in modern style

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Single Room (Style)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room (Style)

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Apartment (Penthouse - Cleaning every 3 days)

Apartment (Penthouse - Cleaning every 3 days) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Apartment (Penthouse - Cleaning every 3 days)

  • 230 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds

View all photos for Duplex Junior Suite with Matterhorn View

Duplex Junior Suite with Matterhorn View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Duplex Junior Suite with Matterhorn View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Apartment (Cleaning every 3 days)

Deluxe Apartment (Cleaning every 3 days) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Apartment (Cleaning every 3 days)

  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

Similar properties

Room

SCHLOSS Zermatt - Active & CBD Spa Hotel

Pool
Breakfast included
Spa
Pet-friendly
5.0 out of 5, Exceptional, (65)
The price is CHF 731
for 1 night
includes taxes & fees
5 Jan - 6 Jan
SCHLOSS Zermatt - Active & CBD Spa Hotel

About this property

Schlosshotel Zermatt

Family-friendly Zermatt hotel in Zermatt City Centre with a full-service spa
A full-service spa, an indoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include a bar/lounge, a sauna and massage/treatment rooms.
Schlosshotel Zermatt offers 49 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include a bath, dressing gowns, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages, sports massages, facials and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Schlosshotel Zermatt's great location. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free WiFi in public areas and free train pick-up service, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool
  • Indulge with hot stone massages, facials or body scrubs at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the breakfast
  • Steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Schlosshotel Zermatt offers its guests a full-service spa, an indoor pool, and a sauna. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Schlosshotel Zermatt.

This 4-star Zermatt hotel is smoke free.

Room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge

Things to do

  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Desk
  • Free daily newspapers
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Schlosshotel Zermatt offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
Schlosshotel Zermatt Hotel
Schlosshotel Zermatt Zermatt
Schlosshotel Zermatt Hotel Zermatt
SchlossHotel Zermatt – Active CBD Spa Hotel

Schlosshotel Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 467 out of 584 reviews" "
Rating 8 - Good. 100 out of 584 reviews" "
Rating 6 - Okay. 10 out of 584 reviews" "
Rating 4 - Poor. 5 out of 584 reviews" "
Rating 2 - Terrible. 2 out of 584 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA is outstanding. Great for winding down and relaxing .
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel were everything works and fits perfectly
Perfect hotel , rooms big, gym has everything you need and the spa was amazing. Also the staff were very helpful and couldn’t do enough. I would definitely come back again
Stayed 4 nights in Apr 2024

10/10 Excellent

Cameron

Stayed 4 nights in Apr 2024

10/10 Excellent

Arnie, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property . Staff, particularly Victor and the owner were so helpful Beautiful spa. Excellent room cleaning , fabulous breakfasts and super convenient for the village and ski lifts. Strongly recommend this for a great hotel experience in Zermatt
Stayed 4 nights in Mar 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence at Schloss
Stayed 2 nights in Mar 2024

8/10 Good

Yun He

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater feels like it wasnt working properly and so well on the first night. After checking with staff, they said and came to check the heater and mention heaters are install inside the walls and may take few hours for the room to be heated. Kinda chilly the first night. And somehow from 2nd night onwards its slightly better. But we questioning on first night why would heater take so long eg.few hours as mentioned by staff for a city thats constantly in cold weather. Nevertheless, views was great from balcony when the weather is good, able to see famous matterhorn well. Not so impressed with their breakfast choices and we stay for 3 nights, got pretty bored with exact same breakfast choices for 3 mornings.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Best Location
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to thw train station. Incredible service. The team at the Schlosshotel is incredible. Every time we come to Zermatt this is where we stay.
Stayed 10 nights in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for ski holiday. Very close to trains - both from Geneva/Zurich and up the mountain. Excellent included breakfast.
Stayed 11 nights in Jan 2024

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

MUN HOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average all good, only breakfast, choices is less.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in nice quite area, room was spotless clean and everything was just as u expect, Jim, Max and other staff are very helpful and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luciana

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodations, friendly and helpful staff. Great location. I highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

heather

Stayed 1 night in Sep 2023

10/10 Excellent

Fran

Liked: Amenities, property conditions & facilities
Beautiful hotel, close to train station with sumptious spa.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Sep 2023

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and excellent staff! One of the best hotels I have stayed! Very good breakfast buffet!
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and shopping
Stayed 2 nights in Sep 2023

10/10 Excellent

Romulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the property, courteous and helpful staff and fitness center is excellent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Gem in Zermatt
Great location, spacious room with view of the matterhorn and solid service!
Stayed 2 nights in Sep 2023

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay! The people were so nice and helpful. The spa was very enjoyable - steam rooms, saunas, and a wonderful pool! as well as the fitness area and yoga room! Breakfast was also very good! A great stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Schloss Hotel lived up to expectations.
The Schloss Hotel was a delightful stay—close to town, transportation, and good restaurants. We had a Matterhorn view, which was nice. The balcony is good for two people but does look out to the Gornergrat train, which was not evident in the listing/pictures. However, that was not much of a concern. The spa was very nice and the breakfast was AMAZING! We’d definitely stay here again.
View from room 328.
Night view from room 328.
Hotel entrance
Breakfast. More options not pictured.
Stayed 4 nights in Aug 2023