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4.1 out of 5

"Modern property in a quiet part of the city 10 minute tram ride from downtown. Nice buffet breakfast friendly staff. " More

By a verified traveller on Thu 29 Aug 2019

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Premium Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Zürich, an IHG Hotel. During your stay, you're just a quick walk from Letzigrund Stadium. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Latin American cuisine while dining at Hotel Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Letzigrund Stadium and a 5-minute drive from Bahnhofstrasse
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Crowne Plaza Zürich, an IHG Hotel ratings based on 58 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Zürich, an IHG Hotel

Everyone (36) Couples (15) Family (3)
5 out of 5

Posted by on 28 Jan 2020

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Comment from Hotel Management

4 Feb 2020 by Crowne Plaza Zurich

Dear Hotel Guest, We are pleased to read about your positive experience at the Crowne Plaza Zurich and hope you will visit us again in the near future. Kind regards, Heinz Kraehenbuehl, General Manager

5 out of 5

Posted by on 9 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Crowne Plaza Zurich

Dear hotel guest, Thank you very much for your review as well as your stay at the Crowne Plaza Zurich. We hope to have the pleasure of welcoming you back soon at our hotel. Kind regards, Heinz Kraehenbuehl, General Manager

5 out of 5

Posted by on 10 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Heinz Kraehenbuehl, General Manager

Dear hotel guest, Thank you for your great rating. We are happy to welcoming you back! Best regards Heinz Kraehenbuehl, General Manager

4 out of 5
Modern property in a quiet part of the city 10 minute tram ride from downtown. Nice buffet breakfast friendly staff.

Posted by on 29 Aug 2019

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Comment from Hotel Management

11 Sep 2019 by Heinz Kraehenbuehl, General Manager

Dear Guest Thank you very much for your comment and for choosing Crowne Plaza Zurich. We are happy to read that you enjoyed your stay with us. Your comment has been forwarded to our team and we are all looking forward to welcoming you again soon. Best regards,

4 out of 5
+ Beautiful pool, gym, steam rooms and sauna with relaxing area - Unreliability of electronic room keys; failed five times during our stay

Posted by on 4 Jul 2019

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Comment from Hotel Management

5 Jul 2019 by Heinz Kraehenbuehl, General Manager

Dear Guest Thank you very much for your stay at Crowne Plaza Zurich and for taking the time to give us feedback. We are happy to read that enjoyed our facilities and cour relax during your stay. We apologize for the inconvenience regarding the room key. We will cehck internally why this didn't work properly. We hope to see you again soon in our hotel. Best regards,

1 out of 5

Posted by on 11 Jun 2024

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4 out of 5

Posted by on 6 Jan 2024

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2 out of 5
One of the late night receptionist was really rude for no reason. When we got into the room the shower conduit was broken, there is no actual bathroom door but a door that doesn’t actually lock, it was a glass sliding door that didn’t fully close, so no intimacy going in the bathroom (very strange because you can hear everything from the bedroom) And at night if someone goes in the bathroom just turning the light there, lights indirectly the bedroom as well. Parking lot does its job, but the places are odd, lots of concrete pillars. I was disappointed for a 4 star hotel.. I would not recommend

Posted by on 2 Jan 2024

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4 out of 5

Posted by on 9 Jul 2023

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5 out of 5
La communication est en anglais

Posted by on 27 Apr 2023

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About the Crowne Plaza Zürich, an IHG Hotel

Location 420 Badenerstrasse, Zürich, ZH 8040

Property Features

Crowne Plaza Zürich, an IHG Hotel offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Zürich, an IHG Hotel. You'll have access to the indoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 365 guestrooms or units
  • 5 levels
  • 2 buildings
  • Conference rooms
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1972
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Zurich Altstetten Station (2.1 km / 1.3 mi)
  • Metro station: Letzigrund Tram Stop (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Zürich, an IHG Hotel offers 365 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Hotel Restaurant – This restaurant specialises in Latin American cuisine and serves lunch and dinner.

Bar – This bar specialises in Modern European cuisine and only serves light fare. Open daily.

Restaurant West – This buffet restaurant only serves breakfast. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.

  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 25 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CHF 100.00 per day
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 29 per person
  • Covered self-parking fee: CHF 35 per night
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Zurich
  • Crowne Plaza Zürich
  • Crowne Plaza Zürich Hotel
  • Crowne Plaza Zürich Hotel Zurich
  • Crowne Plaza Zürich Zurich
  • Zürich Crowne Plaza

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.