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Grand Mercure Agra

5.0 star property

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Photo gallery for Grand Mercure Agra

Outdoor pool
Lobby
Body treatments, body scrubs, Ayurvedic treatments
Superior Twin Room, 2 Single Beds | Premium bedding, memory-foam beds, minibar, in-room safe
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Housekeeping

Explore the area

Map
Fatehabad Road, Agra, Uttar Pradesh, 282001
  • Sadar Bazar
    ‪4 min drive‬
  • Agra Fort
    ‪4 min drive‬
  • Taj Mahal
    ‪8 min drive‬
  • Agra (AGR-Kheria)
    ‪15 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Superior Room, 1 Double Bed

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds | Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds

  • 3 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 Double Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Junior Suite, 1 Double Bed

  • 41 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, memory-foam beds, minibar, in-room safe

Superior Twin Room, 2 Single Beds

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 Double Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Junior Suite, 1 Double Bed

  • 41 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 Double Bed

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

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Lobby

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  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (327)
The price is CHF 68
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Radisson Hotel Agra

About this property

Grand Mercure Agra

Luxury hotel connected to a shopping centre in Agra with a full-service spa
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Grand Mercure Agra offers 166 accommodations with minibars and a safe. Memory foam beds feature premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a shower, slippers and complimentary toiletries.

This Agra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic.
With your stay at Grand Mercure Agra, you'll be connected to a shopping centre and within walking distance of Agra Art Gallery. Free WiFi in public areas, free valet parking and a full-service spa are available.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at Lattice, a coffee shop that serves international cuisine
  • Buffet breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, Ayurvedic treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute drive from Sadar Bazar and a few minutes from Agra Fort
  • Airport pick-up shuttle service available for a fee
Grand Mercure Agra offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. A children's pool, spa services, and an arcade/games room are also featured at the luxury Grand Mercure Agra. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Agra hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Lattice – This coffee shop specialises in international cuisine.
Sky Grill – This restaurant specialises in barbecue. Open daily.
Fizz – On-site bar. Open daily.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: INR 550 for adults and INR 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fizz
  • Lattice
  • Sky Grill

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Conference centre

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Agra

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 3500
  • Christmas Eve (24 December) Gala Dinner per child: INR 2000 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 6500
  • New Year's Eve (31 December) Gala Dinner per child: INR 3250 (from 5 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 550 for adults and from INR 300 for children
  • Airport shuttle fee: INR 13000 per vehicle (maximum occupancy 04)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Mercure Agra offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Sarovar Premiere Agra Hotel
Crystal Sarovar Premiere Hotel
Crystal Sarovar Premiere Agra
Crystal Sarovar Premiere
Grand Mercure Agra Agra
Grand Mercure Agra Hotel
Grand Mercure Agra Hotel Agra
Crystal Sarovar Premiere Agra

Grand Mercure Agra Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 169 reviews
Rating 8 - Good. 54 out of 169 reviews
Rating 6 - Okay. 25 out of 169 reviews
Rating 4 - Poor. 5 out of 169 reviews
Rating 2 - Terrible. 12 out of 169 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service
Our Stay at the Grand Mercure Agra
The sink plug was stuck and though a mechanic came into the room and pulled it out, he never came back to fix it, despite the fact that we called several times. The television set came on every time we entered the room, and we had to wait fifteen minutes or so for it to go off, since the remote didn't work. This, too, was never repaired, despite our requests. The bed was very comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Safraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!
We have stayed at many hotels but the Grand Mercure may have been the best hotel experience we’ve ever had from the staff to the cleanliness of the hotel. The entire staff were extremely friendly and were willing to assist in any way they could. One of the staff member that stood out to us was Rajneesh, thank you for your assistance. We really loved this hotel and would definitely come back to stay here again. If I was able to rate the hotel higher I would.
Stayed 2 nights in Oct 2024

10/10 Excellent

Anuradha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in Excellent location with a view of Taj Mahal from our rooms. The staff were extremely nice, especially Rajneesh.
Stayed 1 night in Aug 2024

10/10 Excellent

Mithun

Stayed 1 night in Aug 2024

6/10 Okay

sanjeeb

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

VIVEKANAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could be better. I see that majority of the visitors are non Indians but they need to taste the authentic Indian food. I would not expect to eat a semi authentic altered Moghulai food in Agra with poor taste.
Stayed 1 night in Jun 2024

10/10 Excellent

Apurwa

Liked: Cleanliness, staff & service, property conditions & facilities
The complete team is very friendly. Worth the money. Nothing to dislike.
Stayed 1 night in Mar 2024

10/10 Excellent

Pi-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel with lovely staff and nice facilities. I was very happy to stay here and would recommend it.
Stayed 1 night in Feb 2024

10/10 Excellent

Srinivas, Winona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall.
Stayed 1 night in Dec 2023

2/10 Terrible

Shobhana

Stayed 1 night in Nov 2023

10/10 Excellent

Raven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip!
Great stay in Agra! Nice and clean rooms. The beds were comfortable, with a view of the Taj Mahal from the room. I enjoyed dinner on the rooftop and the breakfast was also good!
Stayed 1 night in Oct 2023

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

4/10 Poor

Maia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view of the Taj Mahal from the ‘Taj facing’ room is completely falsely advertised. Whilst it does face the Taj Mahal, it’s so much further away than in the picture, which is definitely photoshopped. Had I known this, I would absolutely not have paid the additional cost for this room. I was asked in passing by a male member of staff for my room number for no apparent reason, something that made me feel uncomfortable as a lone female traveller - I thought this was unecessary and inappropriate as there was no clear justification. My peephole was also installed incorrectly so that there was a gap and one was able to look in from the outside. This made me feel even more unsafe. There is a bizarre atmosphere in the lobby - loads of people waiting around and the staff at the front desk always seem to be busy but without actually seeing to anyone. They blast the same 3 songs on repeat and much too loudly. I would not recommend booking trips and services through the hotel travel agent, they will constantly try to upsell you and it’s a total ripoff. The hotel bars and restaurants are advertised differently but all share the exact same menu.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Siamak

Stayed 1 night in Feb 2023

10/10 Excellent

Sushila

Stayed 1 night in Feb 2023

8/10 Good

Salim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2023

4/10 Poor

Cindy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was cold and damp in the room. The property was not anywhere near as nice as it seemed on the website. We could not use heat in the room, and we had to use A/C just to try to fight the wetness in the room, so we were freezing and woke up with a cough. The "Taj Mahal view" is non-existent as it is too foggy at this time of year, but they do not tell you that when they up-sell the deluxe room. I would have rather stayed at a Marriott or Hilton for the same price and regret that we didn't. I hate to leave a negative review, but that is our experience, and I would not recommend this place. The rooftop bar/restaurant, however, was fine, and the staff up there was good. They gave me some bad red wine that had turned to vinegar basically, but they opened a new bottle when we pointed it out. Food was good.

2/10 Terrible

Linu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Waste hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Robyn

Stayed 2 nights in May 2022

6/10 Okay

Dilip

Travelled with family, Travelled with family and small children
Liked: Staff & service
This hotel advertise as 5* but it's not a 5* hotel. They don't provide welcome drink which was mentioned in the booking. When asked they said they forgot. Room was ok.spacious but toilet needs to be cleaned properly. The staff were very good and polite. Food was not great. They need to improve the quality and standard of the food. Be careful before booking a cab thru the hotel travel desk. I had booked an Innova from Agra to Delhi. I had to wait more than an hour and at last they sent me some other car. When asked they said Innova is not available. I need to wait some more time. I was waiting in the lobby for 1 hr and the travel desk didn't update the status. Overall it was ok but I will not consider staying in the hotel again.
Stayed 1 night in Apr 2022

8/10 Good

Arleni, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately- we started off with a broken-down bathroom. Smelly, extremely humid with mold smell. Although the room was spacious and bed comfortable. The room itself was very unwelcoming. We, thankfully, without much to do, were moved to a higher floor and what a difference did that make. The room smelled better and felt better. The reception and restaurant are amazing. Bathrooms are comfortable. The pool bar area looked amazing (unfortunately the bar at the top was not being used for obvious reasons). Take note that the area has a lot of construction going on. It is close to the Taj Mahal though and with some food options at walking distance.
Stayed 2 nights in Feb 2022