Great staff and excellent value for money ! You can either do self check-in or go to the reception where there is someone most of the time. If no one is at the reception there is a dedicated phone at the front door and someone gives you information 24/24 for checking-in and you can also reach the staff for any information. The staff is genuinely happy to help with check-in, directions, what to do in the city... You dont feel like you're bothering them when asking questions contrary to other hostels. Staff can do laundry, you just have to ask at the reception and they will bring it back to your room clean and dry (cost 1500 ISK, cheaper than most hostels). The rooms are good value for money, it's clean and bed is comfortable. The shower in the private bathroom is not small. The hostel is near main city attractions (10-15 min by foot) but located in a quiet neighborhood with a private parking which is nice.