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Shera Inn Hotel

4.0 star property

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Photo gallery for Shera Inn Hotel

Pool
Interior entrance
Deluxe Twin Room | Minibar, in-room safe, desk, iron/ironing board
Front of property
Standard Double Room | Minibar, in-room safe, desk, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Gym
  • Parking included
  • Room service

Explore the area

Map
Khadzhimukan St 47, Almaty, 050067

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, iron/ironing board

Deluxe Double Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, iron/ironing board

Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, iron/ironing board

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room

  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

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  • Free WiFi
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4.1 out of 5, Very good, (262)
The price is CHF 125
for 1 room
includes taxes & fees
10 Apr - 11 Apr
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About this property

Shera Inn Hotel

Hotel with a full-service spa, near National Museum of Kazakhstan
A full-service spa, a restaurant and 2 bars/lounges are available at this hotel. Free breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a sauna and a conference centre are on-site.
Shera Inn Hotel offers 188 accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Shera Inn Hotel, you'll be within walking distance of National Museum of Kazakhstan. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from National Museum of Kazakhstan and a few minutes from Presidential Palace
  • Airport shuttle service available for a fee
Shera Inn Hotel offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Shera Inn Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Shera Inn Hotel was completed in March 2016.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

Guests are served a free breakfast daily from 6:30 AM to 10:30 AM.
Lobby Bar Vienne – On-site lobby lounge. Open 24 hours.
Lounge Bar Rome – On-site cocktail bar. Open selected days.
24-hour room service is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Bar Vienne
  • Lounge Bar Rome

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Massage

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 7840 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 6000 per vehicle (one way)
  • Rollaway bed fee: KZT 7840 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Shera Park Inn Hotel Almaty
Shera Park Almaty
Shera Inn Hotel Almaty
Shera Almaty
Shera Park Inn Hotel
Shera Inn Hotel Hotel
Shera Inn Hotel Almaty
Shera Inn Hotel Hotel Almaty

Shera Inn Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 9 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nurlan

Liked: Cleanliness, staff & service
Horrible air conditioning, temperature in my room room was 28С
Stayed 2 nights in Dec 2023

2/10 Terrible

Rubina

Disliked: Cleanliness, staff & service
Unhelpful staff Breakfast was very mediocre coffee machine was dispensing cold coffee and the staff had no idea how to increase the temperature the room was too hot with no temperature control no coffee or tea in the room . Even 3 star hotels have a little tea service with a kettle
Stayed 1 night in Dec 2023

4/10 Poor

Abhijit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Need to really work on their service skills.
The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in. We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done. Breakfast options were very limited esp for Vegetarians, too much meat in early morning. Overall would never advise to stay at this hotel when you have other better options.
Stayed 2 nights in Apr 2023

6/10 Okay

Vasily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
The hotel is good. The lobby is elegant. The room is also ok. The bathroom had a bad smell. And the shower gel and shampoo surprised me with their jelly-like consistency. It was not convenient for me to shake it out from a jar. Breakfast variety is good. But the restaurant was quite stuffy. Surprised that the bar is closed in the evening. The spa was also disappointing. The sunbeds are not very comfortable, the sauna is scalding. The good is pool, nice and big.
Stayed 1 night in Apr 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2023

10/10 Excellent

Chingiz, Philadelphia

Stayed 1 night in Jul 2022

8/10 Good

IGOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

ARS -Meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Лучшее, что есть в этом отеле - сотрудники
Плюсы: Персонал- приветливый, дружелюбный, всячески пытаются решить проблемы постояльцев и исправить косяки. Спасибо Дамирам и девочкам (не помню, как зовут), что помогали и пытались как-то решить проблемы с номером. Большие номера Минусы: Состояние отеля. Внимательность сотрудников. Скудный завтрак. Режим работы спа и фитнеса неадекватен Постоянно ломается карта в номер Не работает управление климатом Всего одно большое полотенце Простыни меньше, чем кровать Иногда нет горячей воды Еда: Нормальная еда. Один раз за три недели была рыба. Мясо есть. Есть зелень и сладости. Выбор небогатый, много жареного, но в целом позавтракать можно вкусно. В итоге: Если вас устраивает цена и отношение персонала вам важнее качества номеров и остального, то это ваш выбор. В противном случае - лучше поискать что-то ещё. В целом по уровню это точно не 5 звёзд.
Stayed 20 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works here. Even the doors. People never smile. :(
Stayed 1 night in Sep 2019

8/10 Good

Kohzo

Cheap and convenient.
Stayed 1 night in Nov 2018

6/10 Okay

AHMET ULKU

Liked: Room comfort
Avarage.
Due to my flight time ibarrived hotel around 08 am. Even they have available room, hotel charge to me half of daily price for 5.5 hours early check in.
Stayed 3 nights in Sep 2018

8/10 Good

Brij, Serbia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice ambience and good property for staying . They need more efficient staff at reception to do efficient check in and check out
Stayed 1 night in Sep 2018

8/10 Good

Gina, Kabul Dubai Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view of the mountains from my room. Friendly staff. Could have a bit more English training for some of the wait staff
Stayed 5 nights in Jun 2018

10/10 Excellent

Ted , San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice vs money
Amazing value for the money, friendly staff, great breakfast, amazing view, easy accesss to shopping mall and ski resort.
Stayed 7 nights in Nov 2017

10/10 Excellent

Naz, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best deal for the Money
For me it was a great experience to stay at Shera, even some things ain’t perfect, you can tell that staff is making every effort to make sure guest are happy. Yes, certain things require a little bit of twitching, but overall, stay was great, breakfast is amazing, staff is helpful. I recommend this hotel for a business or leisure trips.
Stayed 8 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was way better than I could imagined
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
The hotel is fantastic. Great location, though not the easiest for taxi service, the add extra to the cost of it.
Stayed 3 nights in Jul 2017

8/10 Good

Dean, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok in general
There was a door in my room connecting with the other room and I could hear my neighbor snoring((( Breakfast was alright but was gone fast and was not renewed; Ladies at the reception and maintaining personnel were very poite. Room was clean but the shower room didnt have a stock in the floor so water gathered on the floor without nowhere to go.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new building for hotel
it is recently new building for hotel...it is good panoramic view in the high floors, but not enough space for 1st floor lobby
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
We enjoyed a Comfortable stay at the Shera Park Hotel. We appreciated the helpful staff and convenient location. Sightseeing and shopping was quite fun. We appreciate the cleanliness of this charming city.
Stayed 1 night in Jun 2017

8/10 Good

Kamal

Liked: Cleanliness

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Alexander

Stayed 4 nights in Jan 2024