We had 3 rooms reserved- 2 studio king rooms and 1 double queen. The double queen and one of the kings were fine. But the 2nd studio king given to us was actually an accessible 1-queen room. Immediately went back to the front desk to ask why and change rooms, and we were told the hotel was booked solid for the night, and that "in their system, that room is listed as a king." I pointed out that as the manager, he should know that the room is incorrectly marked as a king room, not an accessible queen, and therefore not give it to someone who has prepaid for a king room. He claimed not to know that this was the case with this room. It's not a big hotel, so that's ridiculous. Then my husband and I asked for a discount, just for the price difference between what we paid for and what we got. He said no, because "there was nothing he could do since we prepaid via Expedia." Mind you, this hotel is in a lousy location, no views, etc, and still charged us nearly $600 per room including taxes and fees for the night. There is no Towneplace on the planet that is worth that much money. All hotels in Alaska are overpriced, but this is crazy. Obviously, this hotel is putting 3rd party bookings in lousy rooms that are not what you paid for, and then claiming they can do nothing about it. So I called Expedia, and they handled giving us a coupon for another time. Totally unacceptable here. Feels like bait and switch happened. You've been warned.
