We stayed in Apopka to attend a multi-day family wedding. Location, pool, and having enough space for everyone was priority for us since we didn’t want to drive far to the venue, a pool was an absolute must for downtime.
The staff was nice, the house was beautiful and huge. Very clean, modern, etc. it looks just like the pictures. our favorite feature was the outdoor lanai though it just reminded us that it’s a bit useless..
We arrived late at night and when we looked at the pool it looked murky, we said let’s wait until the morning. In the morning, we realized the pool was green from algae, the water was below the filter so it couldn’t get clean and the pool hadn’t been skimmed. I immediately reached out to management, they had a pool guy at the house by midafternoon. (At this point we lost half a day bc we had to get ready for wedding event 2). Pool guy mentioned there was a leak in the pool, he had to shock the pool and advised not to use the pool until the next day, technically we lost a full day of no pool. Day 2, woke up checked the pool, stilll green no change, called management again, someone came again in the afternoon, another day lost because we had to go to wedding events, we were told the pool was good to go, we came home checked and it was still green. The pool was unusable it was a huge disappointment. I asked for a complimentary late checkout, which was granted and at least $100 per night refunded (no response yet). Stay here for the space not the pool!