8/10 Bien
Sarah D.
12 oct. 2023
Les points forts : Propreté
Spa not as listed
Overall, we loved our stay in Arta. The house is beautiful and comfortable and fit our family of 9 well. The location is great, within walking distance of the restaurants and shops. We were able to park in a free public lot near the house. There is a lot of info provided in the welcome email including what to do if the water doesn’t work and trash pick up. Arta is a great little town! There is an amazing market in n Tuesdays.
The downside of our visit, ants in the main bedroom even though there was no food in there. We were told this is an island wide problem but it would have been helpful to have ant traps set out. The spa did not work. It did not heat up and the pump was so loud that it could not be left on if we were sitting in the courtyard. We notified the agency more than once. They did send someone one time to look at it and it stopped working again within a half hour. We were told by this worker that the spa had ongoing issues and never worked correctly. When I emailed the agency that it was still not working and we would like to be compensated, they said they would send someone to fix it. We never saw anyone come to look at it a second time and It was never fixed and my request was ignored. This was a huge disappointment as the beautiful looking spa was a selling point, especially for the children and they were not able to use it. We do feel like this was an inaccurate listing as the agency had prior knowledge of the spa not working correctly.
Sarah D.
Séjour de 6 nuits en septembre 2023