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Candlewood Suites Asheville Downtown, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Asheville Downtown, an IHG Hotel

Property amenity
Room amenity
Property amenity
Interior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
49 TUNNEL ROAD, Asheville, NC, 28805
  • Pack Square
    2 min drive
  • Wicked Weed Brewing
    2 min drive
  • McDonald's
    1 min walk
  • Asheville, NC (AVL-Asheville Regional)
    20 min drive

Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Studio Suite

Studio Suite | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mountain View

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Mountain View

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Studio Suite, 2 Queen Beds

Room amenity

Premium Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Mountain View

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Queen Beds, Mountain View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Mountain View

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Candlewood Suites Asheville Downtown, an IHG Hotel

Hotel in Asheville with 24-hour fitness centre and rooftop terrace
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Weekly housekeeping is available.
Candlewood Suites Asheville Downtown, an IHG Hotel offers 103 air-conditioned accommodations with complimentary dressing gowns and a hairdryer. 50-inch LED televisions come with cable channels. Bathrooms include baths or showers.

This Asheville hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Candlewood Suites Asheville Downtown, an IHG Hotel's central location gets high marks from our customers. During your stay, you're just a quick walk from Innsbruck Mall. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as an off-lead area.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Relax with a drink at the rooftop bar
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Innsbruck Mall and a 2-minute drive from Buncombe County Courthouse
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Candlewood Suites Asheville Downtown, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A rooftop terrace, barbecue grills, and coffee/tea in common area are also featured at the business-friendly Candlewood Suites Asheville Downtown, an IHG Hotel. Self parking is free.

This Asheville hotel is smoke free.

Lux Lounge – On-site rooftop bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lux Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation (varies based on length of stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Candlewood Stes Downtown
Candlewood Suites Asheville Downtown
Candlewood Suites Asheville Downtown, an IHG Hotel Hotel
Candlewood Suites Asheville Downtown, an IHG Hotel Asheville

Candlewood Suites Asheville Downtown, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 355 out of 485 reviews" "
Rating 8 - Good. 78 out of 485 reviews" "
Rating 6 - Okay. 20 out of 485 reviews" "
Rating 4 - Poor. 9 out of 485 reviews" "
Rating 2 - Terrible. 23 out of 485 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were staying here during hurricane Helene and the staff did the best they could given the circumstances
Stayed 3 nights in Sep 2024

10/10 Excellent

Shelly

Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2024

10/10 Excellent

tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this space and its rooftop! The lobby was awesome and felt more like a fun VIP lounge.
Stayed 2 nights in Sep 2024

10/10 Excellent

Charissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay in an VRBO but stayed here since I was only in town for 2 nights. The staff was very warm and friendly. When I got to the room I was pleasantly surprised at how spacious it was. I travel around the world, and this had to be one of the cleanest rooms I had ever seen. The beds were very comfortable. I will stay here and again and I would recommend this hotel. It is very convenient to downtown Asheville.
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is unclean and the landscaping in not properly maintained.
Stayed 6 nights in Sep 2024

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very satisfied with our choice will recommend and will return
Stayed 1 night in Aug 2024

8/10 Good

Cory

Travelled with family and small children
Liked: Cleanliness
It worked well for my family: 2 littles under 3. It allowed for a room that was closed by a door to allow the baby to sleep in pack n play without toddler waking him. However bed and pillows left a lot to desire limiting my wife's sleep.
Stayed 1 night in Sep 2024

8/10 Good

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 3 nights in Jul 2024

10/10 Excellent

Percy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay only disappointment was they did not have the staff to open the rooftop bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this hotel. Great welcome and friendly staff. Spotlessly clean everywhere and brilliant facilities, laundry, kitchen items, even board games and a lovely rooftop bar...a real home from home! Love this hotel/apartment concept and would highly recommend ....great job!
Stayed 2 nights in Sep 2024

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. There were places on the wall that needed painting.
Stayed 3 nights in Sep 2024

10/10 Excellent

Penny

Stayed 5 nights in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend being on the top floor at anytime
Stayed 1 night in Aug 2024

2/10 Terrible

Viorica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just discovered extra charges on my credit card, after paying in advance . Also their pet fee is 30$ per night although the website says 30$ for the whole stay. The surrounding area is extremely dirty. Stuff was rude and unprofessional.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Amenities
Stayed 2 nights in Sep 2024

4/10 Poor

Donna

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bug in shower. Rooftop bar was a joke. No furniture. No lights.
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, well maintained.
Stayed 1 night in Aug 2024