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Haywood Park Hotel, Ascend Hotel Collection

2.5 star property

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Photo gallery for Haywood Park Hotel, Ascend Hotel Collection

Lobby
Deluxe Suite, 2 Queen Beds, City View (Separate Living/Dining, Shower only) | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Grand Suite, 1 King Bed with Sofa Bed, Separate Living Room, City View, Jacuzzi Tub | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Lobby
Lunch, dinner, brunch served; French cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar

Explore the area

Map
1 Battery Park Ave, Asheville, NC, 28801
  • Asheville, NC (AVL-Asheville Regional)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa Bed, Separate Living Area, Accessible (Transfer Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed with Sofa Bed, Separate Living Area, Accessible (Transfer Shower)

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Master King Bed with Sofa Bed, Single Person Jetted Tub, Pet Friendly

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Master King Bed with Sofa Bed, Single Person Jetted Tub, Pet Friendly

  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 King Bed with Sofa Bed, Separate Living Room, City View, Jacuzzi Tub

Grand Suite, 1 King Bed with Sofa Bed, Separate Living Room, City View, Jacuzzi Tub | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed with Sofa Bed, Separate Living Room, City View, Jacuzzi Tub

  • 111 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe City View Suite, 1 King Bed with Sofa Bed, Separate Living/Ding Area, Shower only

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe City View Suite, 1 King Bed with Sofa Bed, Separate Living/Ding Area, Shower only

  • 91 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 2 Queen Beds (Garden Tub, Sep. Shower, Pet Friendly)

Superior Suite, 2 Queen Beds (Garden Tub, Sep. Shower, Pet Friendly) | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Suite, 2 Queen Beds (Garden Tub, Sep. Shower, Pet Friendly)

  • 70 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, City View (Separate Living/Dining, Shower only)

Deluxe Suite, 2 Queen Beds, City View (Separate Living/Dining, Shower only) | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Suite, 2 Queen Beds, City View (Separate Living/Dining, Shower only)

  • 87 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Master King Bed with Sofa Bed, Accessible, Pet Friendly, Shower only

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Master King Bed with Sofa Bed, Accessible, Pet Friendly, Shower only

  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa Bed, Garden Tub/Separate Shower, Pet Friendly

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Suite, 1 King Bed with Sofa Bed, Garden Tub/Separate Shower, Pet Friendly

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, No Sitting Area, Shower only

Standard Room, 2 Queen Beds, No Sitting Area, Shower only | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, No Sitting Area, Shower only

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa Bed, Separate Living Area, Shower only

Junior Suite, 1 King Bed with Sofa Bed, Separate Living Area, Shower only | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed with Sofa Bed, Separate Living Area, Shower only

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Haywood Park Hotel, Ascend Hotel Collection

Art Deco hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Haywood Park Hotel, Ascend Hotel Collection offers 48 accommodations with a safe and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 43-inch plasma televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Haywood Park Hotel, Ascend Hotel Collection's great location. During your stay, you're just a quick walk from Harrah's Cherokee Center - Asheville. Free WiFi in public areas, a full-service spa and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy French cuisine while dining at Isa's French Bistro
  • Cooked-to-order breakfast served weekends for a fee
  • Valet parking available for a fee
  • Indulge with detox wraps, hot stone massages or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Grove Arcade and 3 minutes on foot from Harrah's Cherokee Center - Asheville
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Haywood Park Hotel, Ascend Hotel Collection offers its guests a full-service spa and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 4 meeting rooms are available. A vending machine, tour/ticket assistance, and concierge services are also featured at the business-friendly Haywood Park Hotel, Ascend Hotel Collection. Parking is available for a fee.

This Art Deco Asheville hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast on weekends from 9:00 AM and 1:00 PM.
Isa's French Bistro – This restaurant specialises in French cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered valet parking on site (USD 19 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: USD 15 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Isa's French Bistro

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Shopping centre

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.00 to 25.00 for adults and USD 10.00 to 15.00 for children
  • Valet parking fee: USD 19.00 per day (in/out privileges)
  • Pet fee: USD 60 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Haywood Hotel
Haywood Park
Haywood Park Asheville
Haywood Park Hotel
Haywood Park Hotel Asheville
Park Haywood
Hotel Haywood Park
Haywood Park Hotel
Haywood Park Hotel, Ascend Hotel Collection Hotel
Haywood Park Hotel, Ascend Hotel Collection Asheville
Haywood Park Hotel, Ascend Hotel Collection Hotel Asheville

Haywood Park Hotel, Ascend Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1021 reviews
Rating 8 - Good. 193 out of 1021 reviews
Rating 6 - Okay. 66 out of 1021 reviews
Rating 4 - Poor. 37 out of 1021 reviews
Rating 2 - Terrible. 17 out of 1021 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Asheville
Great location, nice hotel. The staff is very nice
Stayed 1 night in Dec 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious, comfortable, $60 pet fee
Room was great, staff was friendly and helpful. Only negative is that we were charged $60 pet fee (pet friendly hotel) which was not indicated on hotels.com site and we did not find out until checking-in.
Stayed 1 night in Dec 2024

10/10 Excellent

tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun hotel! Was an old department store. Great location and huge rooms!
Stayed 1 night in Dec 2024

2/10 Terrible

Samantha, Durham

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have no heat. We are freezing and the heat is broken
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Travelled with family and small children
We had a great stay and front desk is very friendly :)
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and easy walking to stores
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & spacious
I really can't say enough about this amazing spot! Above and beyond service, superb cleanliness, excellent location, and super spacious
Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

james

Disliked: Property conditions & facilities
You have to pay valet to park your vehicle because there’s no parking garage so pretty much trust your vehicle will be ok in another parking garage off premises or pay and tip for valet. Nice rooms very roomy but if you get a jetted tub. No hot water. Filled tub up and waited 1 hour for more hot water but still didn’t get hot
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia, Yucca Valley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very neat history
Stayed 1 night in Dec 2024

4/10 Poor

Bryn

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room that we were assigned was a superior King with a pullout bed. The bedding was dirty and gritty feeling on the king bed. The bedding that we received (because it wasn’t already in the room) for the pullout bed was also dirty, and had some red stains on it. The shower had hair in it and the sink had soap scum around the sink. We expressed that to the management that the room was very unacceptable and dirty.
Stayed 1 night in Dec 2024

6/10 Okay

Jennifer

Travelled with group
Liked: Property conditions & facilities, room comfort
Good space, but not very clean and paper thin wall
Stayed 4 nights in Nov 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Donald, Running Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location for walking around the downtown area. Most staff (only 1 grumpy front desk employee out of all the staff encountered and she wasn't rude, just not very friendly) could not have been more helpful and friendly! We had the 1200 sq.ft. suite and it was very spacious and nicely decorated. A few small issues found were taken care of very quickly by staff. The room had great views of the people and businesses seen around downtown. We would definitely stay here again on any visit to Asheville!
Stayed 2 nights in Nov 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ralph, Dayton

Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Haywood Park Hotel two days before Hurricane Helene's destructive path caused catastrophic damage to lovely Asheville. Our stay was wonderful. Our room (more like an apartment!) was incredible. The bed was super comfortable, the bathroom was equipped with all the amenities one could desire, and the living area was spacious and nicely furnished. The whimsical touches reflecting the hotel's previous life as a department store made one appreciate the building's history. All the staff were helpful and friendly. We especially loved the check in champagne!! Wishing the good people of Asheville good health, safety and a full recovery.
Stayed 2 nights in Sep 2024

10/10 Excellent

peri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet hotel with a unique use of old department store
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna, Cherry Hill

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a historic building that was redone in a modern way. We had a huge suite. It was very clean and spacious. Our room was cleaning as soon as we left for breakfast. The front desk was so helpful with reccommendations and directions. The location was excellent! Walkable to everywhere downtown.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the historical aspect of the hotel. Loved that the elevator announcements were the same as when the store was in its hay day.
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the heart of Asheville
Stayed 2 nights in Sep 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure what room another visitor stayed with dogs, but our two pups LOVED the spacious King room we stayed in and we Loved the view out looking over at Wall Street! Location is always great and walkable to all our favorite restaurants and our concert. Front desk staff are wonderful too! We had a great time.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was wonderful. Would highly recommend!
Stayed 3 nights in Sep 2024