We were furious when we arrived. 5 garbage cans were filled with garbage and there were MAGGOTS around the garbage cans. Not cool with 2 preschoolers.
Not for people with mobility challenges or small kids.
Exterior Stairs were uneven, sloped and had no railing.
Requested pool heat 2 mos. In advance- told 1 week before trip that heater was broke, and not fixable in time and we could not cancel our trip.
Fire extinguisher by fire place outside was empty (no extinguishers near inside fireplaces). Several Windows were inoperable, some stuck open, some stuck closed, and many screens were missing which led to lots of mosquito bites. The beautiful fountains were dry and had lots of leaves and dirt in them.
There was a lack of any instructions for appliances, gas fireplaces, supply location, etc.
Having said that. The property is beautiful and very relaxing. We were just disappointed that the maintenance was lacking. The maintenance man spent about 2 hours there on our second day trying to get the windows fixed.
We would not stay again because the pool can only be accessed by stairs with no safety rail. Also, I feel like we were duped. They had charged us $500 to heat the pool for 3 days. They kept our money for 2 months, then told me a week before the trip that our $ was being refunded . I would not have booked without a heated pool.