We rented this house on Hart Lane in Dripping Springs for our wedding weekend but had an unsatisfactory experience. We chose this property for its size, proximity to our venue, and space for a small rehearsal dinner. Unfortunately, a water heater leak overnight caused flooding in the main hallway, a common area, one bathroom, and one bedroom. We had to rearrange our catering and move guests outside, which was not ideal given the weather was over ninety degrees. Instead of enjoying the rehearsal dinner, I spent the afternoon mopping and toweling the hallway. We alerted the property contact around 7am, but the issue wasn’t resolved until 6pm. They offered a partial refund, which seemed fair since we couldn’t relocate our dinner, but after multiple follow-ups, over ten days, we still have no response regarding the agreed refund.
Additionally, the hot tub was not heated on schedule the first night. It was supposed to be ready at 7pm, but the host had to reset it, leaving us with access around 11pm. With the late hot tub access night one, the flooded rehearsal dinner day two, and my wedding the next day, we could not enjoy the amenities of our rental. We paid for a late checkout on our last day, but at that point, we just wanted to leave this awful VRBO experience behind. While we noted some general upkeep issues, we’ve chosen to focus on the major stressors of our wedding weekend, which was meant to be relaxing but ended up being quite costly and stressful. Very disappointed.