Update: Finally got a call from mgt. co. Promised a fix. I had to call twice. Still awaiting resolution. Sent to management company: I was impressed with your business until my friend & I walked into the door of the condo we rented for a large sum of $. Most upsetting were calls we made in order to remedy the issues only to be on hold for 15 minutes at a time and then sent to voicemail. We did receive a call back twice of the approximately 5 calls. Sent this prior to leaving the property on September 21st. Have received no response.
1. We arrived and there were no keys in the open lock box and no go golf cart.
2. We entered the open condo to find it had not been cleaned, linens had not been changed, towels were in the dryer, and there were no promised supplies.
3. We called your number and the cleaner's number and received no answer. The cleaner's voicemail was full.
4. After over an hour of waiting and close to dinner with no food because we had no way to drive into town, we were told that there was a mistake with our arrival date. Don't know whose fault that was and at this point do not care.
5. Cleaner arrived with keys and golf cart and 2 cleaners. She promised a bottle of our favorite wine which we never received. They stayed and cleaned while we went for groceries.
6. The condo has ants in both bathrooms and the kitchen. We used what little was left of the ant cleaner and threw away a lot of fruit.
7. The directions for the use of the TV's were totally wrong. Finally, Chela, the cleaner showed us how to use them, but still were not able to receive all TV services.
8. There were several bulbs burned out and they were not replaced while we were there despite making you aware and the cleaner.
7. The living room table was missing. We did find the top of it under one of the beds.
8. The lounge chairs on the balcony are stained on both sides.
9. One of the high-top chairs on the balcony is broken and dangerous with protruding metal.
10. Glass missing from the sconce on the balcony.
11. And then there's the grill. In an email sent to you, I included several pictures of the grill that was unusable. It was the most filthy, disgusting thing I've ever seen. Nevertheless, I attempted to clean it so that the burners would work. We had to light it with a lighter that was beside it and there were only flames from the 2 front little holes in the grill. No one could ever use this grill. I'd be happy to provide the pictures again.