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Banff Ptarmigan Inn

3.0 star property

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Photo gallery for Banff Ptarmigan Inn

Front of property – evening/night
View from property
Reception
Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout curtains
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Hot tub
  • Bar

Explore the area

Map
337 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Centre for Arts and Creativity
    ‪12 min walk‬

Room options

View all photos for Mountain View King Suite

Mountain View King Suite | Premium bedding, in-room safe, desk, blackout curtains

Mountain View King Suite

  • 29.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

Standard Room Two Queens | Premium bedding, in-room safe, desk, blackout curtains

Standard Room Two Queens

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

Standard Room 1 King | Premium bedding, in-room safe, desk, blackout curtains

Standard Room 1 King

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Queen Beds, Balcony

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room 2 Queens

Superior Room 2 Queens | Premium bedding, in-room safe, desk, blackout curtains

Superior Room 2 Queens

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Split Room.

Superior Split Room. | Premium bedding, in-room safe, desk, blackout curtains

Superior Split Room.

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

Superior Room 1 King | Premium bedding, in-room safe, desk, blackout curtains

Superior Room 1 King

  • 25.0 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Ptarmigan Inn

Hotel with 2 hot tubs, steps from Banff National Park Information Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a microwave in a common area, a business centre and conference space are on-site.
Banff Ptarmigan Inn offers 134 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Banff Ptarmigan Inn's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. Free WiFi in public areas, free self-parking and a free area shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room, a sauna and 2 hot tubs -
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Ptarmigan Inn offers its guests 2 hot tubs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference space. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Banff Ptarmigan Inn. A free area shuttle within 5 kilometres is available. Limited free parking is available on a first-come, first-served basis.

This Banff hotel is smoke free.

Banff Ptarmigan Inn has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 kilometres
  • Ski shuttle nearby
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Ptarmigan
Banff Ptarmigan Inn
Ptarmigan Banff
Ptarmigan Inn
Ptarmigan Inn Banff
Banff Ptarmigan Hotel Banff
Banff Ptarmigan Inn Hotel
Banff Ptarmigan Inn Banff
Banff Ptarmigan Inn Hotel Banff

Banff Ptarmigan Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 987 out of 1727 reviews
Rating 8 - Good. 482 out of 1727 reviews
Rating 6 - Okay. 171 out of 1727 reviews
Rating 4 - Poor. 55 out of 1727 reviews
Rating 2 - Terrible. 32 out of 1727 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mariana

Stayed 5 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

6/10 Okay

Jennifer

Travelled with family

Ok stay in Banff

The location is great to walk around downtown and to restaurants. It definitely needs some updates; the rooms are showing wear and tear. Pillows are odd in that they are square and hard. Rooms are a tight fit for 2 adults. The heater would turn on and off all night, blowing in my face. Annoying.
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Stayed 4 nights in Jan 2025

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 4 nights in Feb 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms ideally located in downtown Banff
Stayed 5 nights in Jan 2025

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Cathy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Pavlo, Richmond Hill

Travelled with family
Disliked: Property conditions & facilities
Spa area old and hardly working
Stayed 5 nights in Jan 2025

10/10 Excellent

Cairn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near the centre of everything

Great stop on a cross country trip. Room was clean and comfortable. A little ice machine noise from the hallway.
Stayed 2 nights in Feb 2025

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Who ever checked me in was so kind. I was willing to pay for an upgraded to a room I thought I had booked but she upgraded me for free. And real treat. The one improvement I would mention is not to answer the phone when the guest is in front of you checking in. Face to face should come first then phones. Regardless that didn’t bother me at all.
Stayed 1 night in Jan 2025

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn was right in downtown Banff. Two blocks to retail and restaurants. The ski bus stops right in front of the Inn which made it very convenient to get to the slopes. It's not a luxury hotel but is nice and clean and a good value for the money. The staff was excellent and made sure our stay was top notch.
Stayed 5 nights in Jan 2025

6/10 Okay

Gordon

Travelled with partner
It was an average stay…we have stayed before but seems understaffed now. Booked a superior room not standard but seemed like it was a standard room not sure if we got what we paid for. It was clean though which was a plus! Close to downtown which is another plus.
Stayed 1 night in Jan 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities
Great location! Rooms clean, but hot tubs need to cleaner.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service! Every staff we met was extremely welcoming. The front desk staff even stopped her lunch break to check us in as we ended up getting there early. They were so accommodating, even offering to switch our room so that we could check in early. Provided excellent recommendations on things to do (and how to get there) and places to eat. Plus the room was nice and clean with amazing local, natural soaps for you to use too! Absolutely wonderful!
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jan 2025

6/10 Okay

Rhody

Liked: Staff & service
Convenient
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sherwin

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best
Stayed 1 night in Jan 2025

6/10 Okay

Rob

Disliked: Property conditions & facilities, room comfort

Meh!!!

They had us by the elevator and ice machine. Super loud all night. Everything in the room seemed a bit worn and the bed, sheets, and pillows were not comfortable. AC/Heater was loud and the air in the room was really dry.
Stayed 1 night in Jan 2025

10/10 Excellent

Ciril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Thanks!
Stayed 7 nights in Jan 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location, very clean hotel staff very nice. Breakfast was very good. Beds were great.
Stayed 2 nights in Jan 2025