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Nagoya Mansion Hotel & Residence

4.0 star property

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Photo gallery for Nagoya Mansion Hotel & Residence

Couples treatment room(s), body treatments, aromatherapy
Bar (on property)
Premium bedding, minibar, in-room safe, desk
Outdoor pool
Property entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • 24/7 front desk
  • Room service

Explore the area

Map
Jl. Raden Fatah, Kampung Utama Street No.1, Nagoya, Batam, Batam Island, 294444
  • Nagoya Hill Mall
    ‪6 min walk‬
  • Grand Batam Mall
    ‪17 min walk‬
  • BCS Mall
    ‪3 min drive‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪19 min drive‬

Room options

View all photos for Executive Deluxe, City View

Premium bedding, minibar, in-room safe, desk

Executive Deluxe, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Room

Premium bedding, minibar, in-room safe, desk

Suite Room

  • 78 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite Room

Lobby

Suite Room

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Executive Deluxe Room

Premium bedding, minibar, in-room safe, desk

Executive Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, desk

Executive Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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Exterior

Planet Holiday Hotel & Residence

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.1 out of 5, Very good, (269)
The price is CHF 36
for 1 room
includes taxes & fees
9 Mar - 10 Mar
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About this property

Nagoya Mansion Hotel & Residence

Hotel with 2 restaurants, a short walk to Nagoya Hill Mall
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Nagoya Mansion Hotel & Residence offers 200 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Puncak Alam SPA has 7 treatment rooms, including rooms for couples. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

During your stay at Nagoya Mansion Hotel & Residence, you're just a quick walk from Nagoya Hill Mall. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Indonesian cuisine while dining at La Bamba Restaurant
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, facials or body treatments at Puncak Alam SPA
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • 6 minutes by foot from Nagoya Hill Mall and a 5-minute drive from Harbour Bay Ferry Terminal
  • Local-area shuttle service available for a fee
Nagoya Mansion Hotel & Residence offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Nagoya Mansion Hotel & Residence. Self parking is free.

La Bamba Restaurant – This restaurant specialises in Indonesian cuisine and only serves breakfast.
La Brisa Foodpark – This restaurant specialises in Indonesian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Parlente Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Bamba Restaurant
  • La Brisa Foodpark
  • La Brisa Juice Bar
  • Parlente Bar

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fireplace
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nagoya Mansion Hotel & Residence

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 300000 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Nagoya Mansion
Nagoya Mansion
Nagoya Mansion Batam
Nagoya Mansion Hotel
Nagoya Mansion Hotel Batam
Nagoya Mansion Hotel & Residence Batam, Indonesia
Nagoya Mansion Hotel & Residence Batam
Nagoya Mansion Hotel Residence
Nagoya Mansion & Batam
Nagoya Mansion Hotel & Residence Hotel
Nagoya Mansion Hotel & Residence Batam
Nagoya Mansion Hotel & Residence Hotel Batam

Nagoya Mansion Hotel & Residence Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 182 reviews
Rating 8 - Good. 67 out of 182 reviews
Rating 6 - Okay. 48 out of 182 reviews
Rating 4 - Poor. 19 out of 182 reviews
Rating 2 - Terrible. 15 out of 182 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

NEO JIA AN

Liked: Staff & service
abit far from shopping centre
Stayed 3 nights in Aug 2024

6/10 Okay

Perry

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is convenient to Nagoya Shopping Centre (5-10 min walk. Room was clean. Was very frustrated with the poor internet as had to log in again almost every time I wanted to use it. Satellite TV was limited to what I was expecting. Only two elevators and at times had to wait for long periods of time to use. Limited breakfast, compared to other hotels. All in all, o.k. but not sure if want to use again.
Stayed 6 nights in Jun 2024

6/10 Okay

Raymond

Stayed 2 nights in Dec 2023

6/10 Okay

ZAW MAUNG

Travelled with group
Wifi is not stable connection
Stayed 1 night in Nov 2023

10/10 Excellent

YUKIHIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Lam hong

Stayed 2 nights in Mar 2023

6/10 Okay

Kamsani

Stayed 2 nights in Dec 2022

6/10 Okay

Didier

Business traveller
air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast
Stayed 2 nights in Sep 2022

6/10 Okay

Didier

Business traveller
Disliked: Staff & service
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
Stayed 2 nights in Sep 2022

4/10 Poor

Burhan

Disliked: Property conditions & facilities
1. Staff availability answering phone call 2. Request as per booking not fulfill. (Example: we wanted for queen bed but when arrived, no more available) 3. Aircon not cool. 4. Our room near to the lift, it was very noisy when the brake catches or release.
Stayed 2 nights in Aug 2022

2/10 Terrible

Mohd Jasman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor facilities
Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Ok just average. Could be better
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good Location
Stayed 1 night in Oct 2020

8/10 Good

Barmawi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location is good. Clean and all staff are very friendly.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can't use grab app through hotel WiFi...
Stayed 1 night in Jan 2020

4/10 Poor

LiewKM, batam, Indonesia

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.
Stayed 1 night in Dec 2019

6/10 Okay

Sim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bath towels were old and pillow and bedsheets were stale.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient and staff was friendly, smiley and professional. Everything was clearly explained to me. Am happy with my choice. Location is convenient and near to Nagoya hills malls
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Central in Nagoya and hotel is quite worth for the money paid, quiet and a reasonable good gym workout area.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It was average. Front desk was not very friendly. Not very clean.
Stayed 1 night in Jun 2019

4/10 Poor

Soni

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Infected with ants. Despite changing several rooms, all rooms had full of ants. Staff are not friendly. Air con not working properly.housekeeping does not top up shower gel and shampoo or change towel. For everything they will ask you to pay be it extra pillow or shower gel and etc
Stayed 2 nights in Jul 2019

4/10 Poor

Regina

I ignore what other people say before i book the room but after i arrive there i do relaise the room was small,air con are leaking ,the toilet water are slow and dirty Some staff are arrogant as they are when you ask what was wrong with the lift, instead of asnwering they choose to be pretending not to listen ..we up the stair case since we arrive until we chech out. Anyway we book the big room with 2 bedroom,living room n kitchen but the room are not as fresh ,clean and good as i thought
Stayed 1 night in May 2019

4/10 Poor

ALASDAIR

Disliked: Property conditions & facilities
In desperate need of a refurb. Room was tatty but the bed was comfortable enough. Bathroom was minuscule and the towels. would rip the skin from your back. Staff were pleasant and tried to be helpful. Buffet breakfast was very limited and the fruit was tired looking. My room overlooked the nearby mosque and the soundproofing of the windows did nothing to stop the 4am wake up call from the Muezzin.
Stayed 1 night in May 2019

4/10 Poor

Zulfadly

Disliked: Staff & service
Stayed 1 night in Apr 2019