My father fell in the shower and was rushed to the hospital 2 days before our trip,we had to cancel all our plans,i contacted the owner of the cabin with a promped response, i explained to him our situation and i assumed i wouldn't have my money refunded to me do to it was 2 days before our check in,ill tell you the owner was sympathetic to what happened and he refunded all the money except what the listing cost i say thank you for your compassion and you get my full thank you very much