I cannot stress enough the overall experience that came with staying at this property. We were met at the gate with chilled towels, which are so nice to help cool down from the heat of Belize. They helped us get our luggage to our room. The rooms were beautiful! Bottled water in our room and then other snacks and beverages for purchase in the fridge. We were not able to get our phones to work to order food in, and the manager was more than happy to help us place our order. We did not go in the pool, but the kids playing in it said it wasn't heated :) The staff seemed to be constantly cleaning different areas of the property, even wiping down the railings. Overall, by far the best place we stayed in Belize!