The house is in a great location and is a nice house for a family getaway. My only complaint is the management company/cleaning company. There was no shampoo, conditioner or anything like that. Basic necessities weren't in the kitchen. There were only 4-6 towels in the house. When you're staying with multiple people and using the hot tub, this isn't enough. I think if the management company improves their game and is more generous with small things (shampoo) it would be a better experience. It's also a bit much to have to go to the Destination Big Bear Office when you Check in. Previously, we've gone to Big Bear (and when we owned a rental property up there), guests go straight to the property with a code. When you're driving in snowy conditions, it is a touch frustrating to make an extra stop just to have them text you the code.