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Hotel Gran Bilbao

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Gran Bilbao

Suite, Jetted Tub | View from room
Reception
Suite, Jetted Tub | Down duvets, in-room safe, desk, blackout curtains
Double Room, Mountain View | Down duvets, in-room safe, desk, blackout curtains
Double Room, Mountain View | Down duvets, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Indalecio Prieto Hiribidea, 1, Bilbao, Vizcaya, 48004
  • Ribera Market
    14 min walk
  • Santiago Cathedral
    15 min walk
  • Museum of Archaeology Bizkaya
    16 min walk
  • Bilbao (BIO)
    17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, Jetted Tub

Suite, Jetted Tub | Down duvets, in-room safe, desk, blackout curtains

Suite, Jetted Tub

  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, City View (Urban Style)

Double Room, City View (Urban Style) | Down duvets, in-room safe, desk, blackout curtains

Double Room, City View (Urban Style)

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for NEON ROOM

NEON ROOM | Down duvets, in-room safe, desk, blackout curtains

NEON ROOM

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double or Twin Room

Down duvets, in-room safe, desk, blackout curtains

Double or Twin Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | Down duvets, in-room safe, desk, blackout curtains

Quadruple Room

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use

Down duvets, in-room safe, desk, blackout curtains

Double Room Single Use

  • 29 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Mountain View

View from room

Double Room, Mountain View

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Double or Twin Room

Down duvets, in-room safe, desk, blackout curtains

Executive Double or Twin Room

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Triple Room, 3 Single Beds

Premium Triple Room, 3 Single Beds | Down duvets, in-room safe, desk, blackout curtains

Premium Triple Room, 3 Single Beds

  • 32 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Similar properties

Front of property

Hesperia Bilbao

Pet-friendly
Free WiFi
Air conditioning
Gym
4.5 out of 5, Wonderful, (1092)
The price is CHF 75
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hesperia Bilbao

About this property

Hotel Gran Bilbao

Riverfront Bilbao hotel in Santutxu with a fitness centre
A restaurant, a fitness centre and a conference centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Change of towels is available on request
Hotel Gran Bilbao offers 202 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. This Bilbao hotel provides complimentary wireless Internet access. Bathrooms include baths or showers and bidets. Cots/infant beds (complimentary) are also available.
Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Gran Bilbao. During your stay, you're just a quick walk from Diocesan Museum of Sacred Art. You'll find features such as free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the size of the guestrooms
  • Just a 1-minute drive from Diocesan Museum of Sacred Art and 6 minutes from Plaza Moyua
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 19375 square feet (1800 square metres) and includes a conference centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Gran Bilbao. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 4-star Bilbao hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 11:00 AM and at the weekend from 8:00 AM to 11:30 AM.
Restaurant Hotel – On-site restaurant.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 17 per day)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A restaurant

Restaurants on site

  • Restaurant Hotel

Family friendly

  • Art supplies
  • Children's games
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (19,375 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Electric bike charging
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 17 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.
Property Registration Number H.BI.01233

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Bilbao Gran Hotel
Gran Hotel Bilbao
Hotel Gran Bilbao Sercotel
Hotel Sercotel Gran Bilbao
Sercotel Bilbao Gran
Sercotel Bilbao Hotel
Sercotel Gran Bilbao
Sercotel Gran Hotel Bilbao
Sercotel Hotel Bilbao
Sercotel Gran Bilbao Hotel Bilbao
Hotel Sercotel Gran
Sercotel Hotel Gran
Hotel Gran Bilbao Hotel
Hotel Gran Bilbao Bilbao
Hotel Gran Bilbao Hotel Bilbao

Hotel Gran Bilbao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1023 reviews" "
Rating 8 - Good. 341 out of 1023 reviews" "
Rating 6 - Okay. 60 out of 1023 reviews" "
Rating 4 - Poor. 16 out of 1023 reviews" "
Rating 2 - Terrible. 9 out of 1023 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient lication, helpful staff, good parking
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Confortable Hotel, clean, and nice people attending
Stayed 2 nights in Jun 2024

10/10 Excellent

Johanna Clare

Stayed 4 nights in Jun 2024

2/10 Terrible

Matias

Stayed 1 night in Jun 2024

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very big room which was comfortable and quiet, the bathroom was big as well but the shower was too small for an adult. Breakfast was very good but the dinner menu was very dissappointing with poor menu and quality.
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad systems of check-in, check-out, misscharges.
Stayed 6 nights in May 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had an excellent stay at HGB.The staff was exceptionally friendly and helpful. The breakfast buffet was excellent and definitely worth the price. The room was very clean and comfortable. The location is not ideal, but not bad, either, and for the price it's worth walking a bit more to get to to where all the Bilbao action is.
Stayed 2 nights in May 2024

8/10 Good

Russell

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & Staff very nice but area around Hotel and Veiw from window not so good .
Stayed 2 nights in May 2024

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Alejandro, San Antonio

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

BO KAY

Travelled with partner
Disliked: Staff & service
Poor service, unpleasant strong fragrance in reception and hallways which gave us a headache. Didn’t feel like a four star hotel, 3 at best. Rooms and particularly bathroom watching not cleaned well. We were taken aback when we were provided with a disabled room upon early check-in without being informed beforehand. We absolutely understand and respect the necessity of accessible rooms for guests in need, and we would have been more than willing to wait for a standard room if necessary. However, it was disappointing that the staff did not communicate this to us beforehand.
Stayed 3 nights in Apr 2024

8/10 Good

Colin, Mill Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a good bar in the lobby and a decent restaurant. The room was spacious and clean but lacked in interior decorating - a couple of pictures on the walls was about all. The biggest downside was that the room was hot at night as, like others we encountered on this trip, they had the heat on with no option for air conditioning. The explanation that the AC is programmed to start in mid May is weak as there have been consistent heat waves in February and April. If you are driving to the hotel and need to drop off your rental car at the airport my recommendation is to drop off your bags with the concierge, leaving the car on the small concrete apron near the front door for a few minutes, then check in when you return from the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Bilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel , good location and friendly staff, I would recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Santiago Agustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2024

10/10 Excellent

FREDRIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and spotlessly clean. Room was large and bed very comfortable. Restaurant offers fantastic breakfast buffet, best I've ever seen. Overall, the best hotel experience I've ever had.
Stayed 6 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Woke up after the first night covered in hair, someone else's hair. How utterly disgusting that they didn't clean the bedding. Solo traveller so of course they stuck me right by the lift, must be a hotel rule, they all do it. Was give two single beds (for one person?!?!?!) Instead of a double. Insulting. The whole hotel feels hollow and unwelcoming. Really disappointed and no where near worth the money I paid Desk staff were kind and helpful, the hotels only saving grace.
Stayed 2 nights in Apr 2024

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me encanto por su comodidad, su limpieza, su servicio de restaurant y su bar. su atencion en fontdesk fue un poco apurada, se ve que estaban muy saturados, pero siempre me resolvieron lo que pedi.estoy muy agradecido y si volveria a este hotel.
Stayed 6 nights in Mar 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were overcome by cigarette smoke smell when we opened the room door. I immediately went to the front desk and aked for another room which they happily provided. We really enjoyed the hotel. The only negative was when just now for this review we were asked how we were treated as Expedia VIP's. What? We were unaware that we qualified for that benift. What does that even mean? Did we miss a benefit because we were unaware?
Stayed 2 nights in Apr 2024

6/10 Okay

MARCO, SPRING

Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious feel to the hotel. We liked the water refill points and recycling bins around the hotel. Used the gym facilities (although small) good to have as an option. Walking distance to the centre
Stayed 2 nights in Mar 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was fine. a little noisy at night walks need to be more soundproof.
Stayed 2 nights in Feb 2024