2/10 – Ungenügend
Melyssa
Mit der Familie gereist
11. März 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property disappointed as soon as we opened the door the room smelled like smoke, we had no towels, and there was no remote to the TV.
We booked this hotel last minute while traveling back home and around 3am I awoke to what appeared to be bug in the bed .. after I immediately turned the lights on we found 2 ROACHES scattering across the BED. As we immediately gathered our items we found 1 in the bathroom that I was able to get a picture of.
I asked staff when checking out for a refund and she giggled as if this was funny and explained that we should ask the manager.. almost as if this is the norm. I explained to them it’s ridiculous to see a sign explaining a $250 fee for pets when you check in and their are already pet roaches in the room, I should be getting $250.
I called the manager the next morning when staff told me she would be in for a refund. She told me that she has never had this complaint and she needed to go check the room herself and would call me back. She never called me back and we were forced to continue our journey with hardly any sleep. 0/10 stars I would NEVER RECOMMEND. I am in process of making a complaint with the BBB because just as prompt as the property was to collect my payment, they should be as equally prompt as responding to a serious matter like this.
Melyssa
Aufenthalt von 1 Nacht im März 2025