4/10 Poor
Michael
18 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Makes Faulty Towers look professional
Booking: used book now, pay later - hotel tried to take the balance 2 weeks before without consent. When challenged they sent their T&C’s which they should have sent when the booking was accepted.
Room: “upgraded” sea view room was tiny. Bed was small but comfortable. The bathroom fan sounded like a 737 engine!
Breakfast: the food was good and plentiful but the outdated same table every morning system doesn’t work and M creates unnecessary work for the staff. On our 2nd morning, someone was sitting at our table and when I told the waitress, instead of sitting us at one of the countless other empty tables, a manager got involved to tell the other couple off, making for an uncomfortable experience all round.
Parking: there is simply not enough parking at the hotel. When asked for alternative options, reception had little idea of where or how much it would cost. A simple Google search found me a car park less than 5 minutes walk away for £25 for 4 days.
Pool and “spa”: the hot tub was out of service as they hadn’t heated the water. The pool was full of children, who despite many signs to the contrary were bombing into the pool without consequence. The sauna was old and tired. The whole leisure area was also not monitored and we discovered the sauna door left wide open allowing the heat to escape.
Check out: a very bored looking staff member took my key with a grunt and not even a good morning.
NEVER AGAIN.
Michael
Stayed 4 nights in Feb 2025