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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Exterior
Check-in/check-out kiosk
Lobby sitting area
Terrace/patio
Room, 1 King Bed | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪11 min walk‬
  • Copley Square
    ‪14 min walk‬
  • Boston University
    ‪4 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, (3649)
The price is CHF 376
for 1 room
includes taxes & fees
24 May - 25 May
Copley Square Hotel, a FOUND Hotel

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness centre, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Northeastern University. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and a communal living room
  • On-site recreation includes a 24-hour gym
  • Steps from Newbury Street and 10 minutes on foot from Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 877 out of 1116 reviews
Rating 8 - Good. 157 out of 1116 reviews
Rating 6 - Okay. 49 out of 1116 reviews
Rating 4 - Poor. 15 out of 1116 reviews
Rating 2 - Terrible. 18 out of 1116 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eugena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how easy it was to check in and check out
Stayed 2 nights in Feb 2025

10/10 Excellent

Crisciene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Haiwei Henry, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, efficient, clean, comfortable
Stayed 2 nights in Feb 2025

10/10 Excellent

Yuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2025

8/10 Good

Yucheng

Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy good hotel
Stayed 2 nights in Feb 2025

8/10 Good

Justine Yeajin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

ONE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

zh

Stayed 1 night in Feb 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible stay at CitizenM and highly recommend this hotel! From start to finish, everything exceeded my expectations. The location was perfect—close to everything, making it easy to explore and even fit in some shopping. The room was modern and comfortable, and I loved having everything controlled through the iPad—it made the stay even more enjoyable. The atmosphere was so relaxing, and I had one of the best nights of sleep in a long time. The buffet breakfast was fantastic, and every staff member I interacted with was kind, helpful, and genuinely engaging. Their hospitality made the experience even better. I am shocked by the affordability! I got an amazing price on my stay. Without a doubt, I’ll be staying here again on my next visit. Thanks for an amazing stay, CitizenM!
Stayed 3 nights in Feb 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a single negative comment about my stay, staff and the environment felt safe and clean. my first solo trip and i loved it. when u say literally, i mean LITERALLY everything is there perfect location, you step outside the TRAIN is right there
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Warner, Concord

Stayed 2 nights in Feb 2025

10/10 Excellent

Predy

Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Stayed 2 nights in Jan 2025

4/10 Poor

Alexis

Stayed 3 nights in Dec 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were very modern and clean, and the staff were incredibly accommodating and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love this place!

CitizenM in Back Bay is not only beautiful and looks like what you see in their pictures, it's clean and spacious in the common areas near the restaurant. I really enjoyed the room as well. It's not a large room, but it's great for a solo traveler and I had the most restful sleep there. This was such a great experience and the hotel's location is not far from restaurants and cafes. I am looking forward to staying there again soon.
Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

zh

Stayed 2 nights in Feb 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property! Loved the vibe
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location, location!!

Clean, new property in excellent location. Which they offered a parking benefit.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yanan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025