We were not ready to rate the property until the management addressed our complaints. The complaint email was quickly answered, not the emails prior to check-in. The owner was "sorry" for our problems, and said if we came back, she was sure she could do something for us.
The property was lovely, and the a/c worked well. The location was FAR from downtown and altho the property had shuttles, a car was really a must.
By our third day, the covered birthday cake on the kitchen counter drew ants. I found a few in the downstairs shower ledge as well. This was the day after cockroaches started appearing in the laundry room and wandered into the hallway. They appeared outside of the front door and in the backyard around the pool area. One nite our grandson stomped on 6.
We felt some consideration should have been offered on this stay, not a future stay we have no desire to take. Oh, the TV in the downstairs bedroom did not work. Someone was sent to fix it, but we learned later that it only worked in Spanish. My son figured out how to finally get English, but after several hours, the internet connection was again lost. Too many problems on this trip to return.