2/10 – Ungenügend
Charmaine
Mit einer Gruppe gereist
27. Aug. 2024
Verbesserungswürdig: Personal & Service
I was sent a email from La Quinta Inn & Suites by Wyndham Lexington Park that stated "complete your pre-arrival check-in using the link below to save time at the front desk when you pick up your room keys." I clicked the link & completed the pre-arrival check-in to include the accidental fee of $103.61. I thought I was all set for my stay, just show my ID when I arrived & get the key to my room. Sounds real easy, right? Unfortunately, when I arrived, the front desk staff asked for my ID & then asked me for $100.00 accidental fee. I explained to the gentleman that I had already paid the accidental fee online when I did the pre-arrival check-in. Unfortunately, the gentleman ignored what I was saying to him & continued asking me for the accidental fee of $100.00. Due to it being late, I figured I'd pay it & it would be refunded to me in the next few days. The $100.00 I paid at La Quinta Inn was refunded to my card the next day after my stay. Unfortunately, $103.61 was not refunded to my card. It's 4 days later & the charge is still on my card. The front desk staff should've checked La Quinta Inn database system to see that I already completed the pre-arrival check-in to include the accidental fee. Furthermore, when I explained the situation, the front desk staff should of listened to my concern & not ignored me nor required me to pay an additional $100.00. This is greatly disappointing, I've stayed at La Quinta Inn 22769 Three Notch Road California, Maryland 20619 several times.
Charmaine
Aufenthalt von 1 Nacht im August 2024