6/10 Okay
Amanda
Travelled with family, Travelled with family and small children, Travelled with group
27 Jan 2025
Liked: Cleanliness, staff & service
If the weather isn't nice, be prepared to make the most of the trip on your own! To be fair, the weather is clearly not in their control, but I feel some of the rules/guidelines need to be changed. It was raining and windy 3 out of the 4 days we were there. Being from a cold climate we braved the pool and often were the only ones out there. Our family was excited to go on the obstacle course on AVA Bay. We went to sign up and were told you can't go on it when it is raining. Its in the water! The whole thing is wet and as you go on and off of it you are clearly wet. They said it gets slippery which I feel is the point? You slip you land in the water! Anyway, it wasn't open for 3 of the 4 days because of scattered showers. On to the pool, after being turned down at AVA bay we got some chairs by the pool. As I mentioned it was raining on and off, but we were still enjoying the warmer weather. We asked if we could open an umbrella so our things would not get too wet when it did rain. We were told No because it was too windy. So, no obstacle course and no umbrellas?
On to the room... We had the hot tub on the deck which saved us when it was unseasonably cold as there are no hot tubs by the pools. In my mind this is a big miss for them if they aren't going to open AVA bay or let you use umbrellas. On the second night the air wouldn't work and we did not sleep well. They fixed that quickly. The shower head was missing so when you turned it on it quickly flooded the bathroom.
Amanda
Stayed 4 nights in Jan 2025