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Bahía Tolok

3.5 star property

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Photo gallery for Bahía Tolok

Dining
Comfort Penthouse | Living area | 50-inch flat-screen TV with cable channels, TV, Netflix
Interior
1 bedroom, premium bedding, down duvets, in-room safe
Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View | Living area | 50-inch flat-screen TV with cable channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Av Rueda Medina Prolongación aeropuerto, Sm 88, Mz 2, Lote 7, Isla Mujeres, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪16 min walk‬
  • North Beach
    ‪3 min drive‬
  • Dolphin Discovery
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪71 min drive‬

Room options

View all photos for Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

  • 60 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Penthouse

Comfort Penthouse | 1 bedroom, premium bedding, down duvets, in-room safe

Comfort Penthouse

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Basic Room, 1 King Bed, Refrigerator

Basic Room, 1 King Bed, Refrigerator | 1 bedroom, premium bedding, down duvets, in-room safe

Basic Room, 1 King Bed, Refrigerator

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Terrace, City View

Family Room, Terrace, City View | View from room

Family Room, Terrace, City View

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, Multiple Beds, Balcony, Sea View

Comfort Apartment, Multiple Beds, Balcony, Sea View | Balcony view

Comfort Apartment, Multiple Beds, Balcony, Sea View

  • 56 sq m
  • Sea view
  • Sleeps 6
  • 2 King Beds

View all photos for Premier Studio Suite

Premier Studio Suite | 1 bedroom, premium bedding, down duvets, in-room safe

Premier Studio Suite

  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Presidential Cabin

Presidential Cabin | 1 bedroom, premium bedding, down duvets, in-room safe

Presidential Cabin

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Studio, Accessible, Kitchen

Comfort Studio, Accessible, Kitchen | 1 bedroom, premium bedding, down duvets, in-room safe

Comfort Studio, Accessible, Kitchen

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Standard Double Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, in-room safe

Standard Double Room, 2 Queen Beds

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View | 1 bedroom, premium bedding, down duvets, in-room safe

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Izla Beach Front Hotel

  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.4 out of 5, Excellent, (1019)
The price is CHF 158
for 1 room
includes taxes & fees
27 Jun - 28 Jun
Izla Beach Front Hotel

About this property

Bahía Tolok

Hotel with a full-service spa, near Isla Mujeres Ferry Terminal
This hotel features a full-service spa, an outdoor pool and conference space. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, concierge services and tour/ticket assistance are on-site.
Bahía Tolok offers 11 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels, first-run films and pay-per-view films.

Bathrooms include a rainfall showerhead and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Bahía Tolok. During your stay, you're just a quick walk from Garrafon Natural Reef Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Treat yourself to Swedish massages, facials or manicures and pedicures at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • Just a 2-minute drive from Isla Mujeres Ferry Terminal and a few minutes from North Beach
  • Airport shuttle service available for a fee
Bahía Tolok offers its guests a full-service spa, an outdoor pool, and a children's pool. WiFi is free in public spaces. Free breakfast is available daily. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at Bahía Tolok. The hotel can provide concierge services and wedding services. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Isla Mujeres hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Dining table
  • Highchair
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 646 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Bahía Tolok

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000.0 per night
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2300 per person
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Bahía Tolok offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Bahía Tolok Isla Mujeres
Aparthotel Bahía Tolok Isla Mujeres
Bahía Tolok Aparthotel Isla Mujeres
Isla Mujeres Bahía Tolok Aparthotel
Bahía Tolok Aparthotel
Aparthotel Bahía Tolok
Bahía Tolok Hotel
Bahía Tolok Isla Mujeres
Bahía Tolok Hotel Isla Mujeres

Bahía Tolok Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 197 reviews
Rating 8 - Good. 40 out of 197 reviews
Rating 6 - Okay. 20 out of 197 reviews
Rating 4 - Poor. 3 out of 197 reviews
Rating 2 - Terrible. 10 out of 197 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jeneine

Stayed 3 nights in Mar 2025

10/10 Excellent

Kenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept up on. The staff was extremely friendly and helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

DJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was very nice...clean and a good location for bus or taxi as well Lovely view of the bay
Stayed 3 nights in Mar 2025

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
The property is conveniently located about a 20-minute walk from North Beach and slightly less to Chedraui and the ballpark. We rarely needed a taxi, as walking was more convenient with several attractions in the area. However, given the price, I feel I paid more than it was worth and would likely choose a different place next time. I found myself having to ask daily for things that were initially promised, such as cleaning, fresh drinking water, and towels. Unfortunately, these services were inconsistent, and on some days, even after asking, replacements still weren’t provided
Stayed 7 nights in Feb 2025

10/10 Excellent

Tish

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good quality for price.a little far away from anything but staff are super great and facility is clean
Stayed 3 nights in Feb 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Stay!

Bahia Tolok is a beautiful, quiet and private. My husband and I decided to stay here after our regular stay was booked up. We fell in love with the staff and views. The restaurant on site is a must try! The chef came to our table with his family to check in on us. The food was some of the best on the island. We stayed in the Penthouse, it is a walk up some steep stairs but worth every step. We will be back.
Stayed 9 nights in Feb 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here! They were incredible at helping us arrange for transport to and from the airport to the ferry and from the ferry to their hotel and they had golf cart rental right there for us as well. We will most definitely be back again and highly recommend this hotel! The staff Were amazing and the facilities were beautiful and clean.
Stayed 5 nights in Feb 2025

8/10 Good

Nancy, Haydon

Stayed 2 nights in Feb 2025

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Good *** I would stay at Bahía Tolok again!
Stayed 7 nights in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Poor WiFi
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had a group of 7 that stayed in 4 different room types on the property! All were clean, beautifully decorated and exceeded our expectations. Staff were courteous and helpful! The restaurant on site had excellent food and service as well. Although there isnt a sandy beach out front it still met all of.our needs! Will certainly stay here again!
Stayed 4 nights in Jan 2025

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Room was spacious, clean and comfortable. Close enough to downtown to walk but far enough away from the noise. Staff was excellent.
Stayed 7 nights in Jan 2025

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and atention
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel and lovely sunset and surrounding areas. Apartment was handy but a few starting essentials would be nice.
Stayed 4 nights in Jan 2025

8/10 Good

William

Stayed 3 nights in Jan 2025

10/10 Excellent

Cara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super unique and adorable! Exceeded my expectations!
Stayed 2 nights in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Bahia Tolok! The view was fantastic, the location was perfect for our family of four. We rented an our gulf cart at the hotel and that was super convenient. Loved our stay!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the property is totally walkable to North Beach and el centro. There are many great dining options nearby. Staff is friendly. Full size refrigerators and options for cooking in your room. Also, the beds are very comfortable. Will definitely return. Of note, this is more of a harbor location and you won’t be swimming in the water, but we knew that upfront.

6/10 Okay

Matthew

Business traveller, Travelled with group
Rude staff charged us extra for everything, including having guests over
Stayed 3 nights in Jan 2025

10/10 Excellent

Ryan, Edmonton

Stayed 1 night in Jan 2025

10/10 Excellent

Alix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2 kids and i stayed for 8 days in the penthouse and loved it. Staff was great, always ready to help you out. The location (middle of the island) is ideal if you rent a golf cart and want to zoom around between Playa Norte and the calmer south side of Isla. The pools are fun for kids of all ages (one in the penthouse if you rent that room, one downstairs for everyone). The vibes of this smaller boutique hotel are much cozier than some of the big hotels we visited throughout our stay (some were truly depressing). All in all, yes it's a bit pricey, but so is everything on the island. I would definitely recommend this place to friends!
Stayed 8 nights in Dec 2024

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2024

10/10 Excellent

Dora, Alton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar por el precio cerca de centros comerciales, muy limpio organizado, pero la verdad la ciudad no me gustó
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Penthouse was incredible!
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel - restaurant ripped me off

I spent my whole trip at super expensive hotels that let me down this room was cheap and it was my absolute favorite I would 109% stay here again. The ONLY reason I’m not giving this place 5 stars is the restaurant. Me and my girlfriend got eggs bacon and potatoes both the exact same thing. Food looked great tasted great. Then they brought the bill. The hotel restaurant completely screwed us the bill was 1200 pesos without tip. I was totally oissed I felt like they ruined everything literally breakfast cost me $20 less than what my room there cost. Total ripoff just ruined the entire vibe
Stayed 1 night in Aug 2024