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Dreams Natura Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)
View from room
Lobby lounge
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪22 min drive‬
  • Petempich Bay
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View King

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View Double

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View King

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Partial Ocean View King

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Family Suite Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean View

  • 87 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Family Junior Suite Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

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Aerial view

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  • All-inclusive
  • Spa
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4.1 out of 5, Very good, (2628)
The price is CHF 506
for 1 room
includes taxes & fees
5 Apr - 6 Apr
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About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Dreams Natura Resort & Spa - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas, free valet parking and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at World Cafe Buffet, one of the property's 5 restaurants
  • Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, Swedish massages or body scrubs at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests like the bar and room service
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by car from Moon Palace Golf Club
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dreams Natura Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

The property hosts a free manager's reception daily.
World Cafe Buffet – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Bluewater Grill – This poolside steakhouse specialises in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Oceana – Overlooking the garden, this restaurant specialises in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open selected days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 713 out of 1411 reviews
Rating 8 - Good. 324 out of 1411 reviews
Rating 6 - Okay. 154 out of 1411 reviews
Rating 4 - Poor. 118 out of 1411 reviews
Rating 2 - Terrible. 102 out of 1411 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharleen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible vacation at this resort and can’t wait to return! Seven days wasn’t enough, I wish I had booked 10! The buffet and on-site restaurants offered a wide variety of delicious food, catering to every taste. The activities for kids were fantastic, with an arcade, water slides, a lazy river, and even a zipline to keep them entertained. The beach was pristine and beautifully maintained, making it the perfect place to relax. Spa was on the pricey side, used more affordable offsite options. Great variety of excursions that the front desk will help you plan. The drinks were amazing, with lots of mocktail options, and the room service, daily cleaning, and stocked fridge were excellent. I appreciated that there was no aggressive or pressure to join a timeshare, no one approached me but i did inquire, they offered great deals with a short 90-minute presentation over a meal. The pools and surrounding areas were serene and never crowded, nice plush tropical plants and palm trees separating area and giving you that beach vacation feel. There was no loud music disrupting the ambiance, they had amazing entertainment and live bands. This resort exceeded my expectations, and I’m already planning to return with a group. Traveled with family and enjoyed our time making memories. Felt safe walking around and people were nice and friendly.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and very friendly and accommodating staff. Great time
Stayed 7 nights in Dec 2024

10/10 Excellent

Dawid Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family stay
Stayed 7 nights in Dec 2024

4/10 Poor

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good but other than to sit around the pool it was absolutely nothing to do and the beach was extremely poor on a one to five I would give the beach a one
Stayed 4 nights in Dec 2024

8/10 Good

Laura Ann, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything’s clean, the food is amazing, very safe, and tons of family fun!
Stayed 4 nights in Dec 2024

8/10 Good

Rachael J

Stayed 7 nights in Nov 2024

10/10 Excellent

Prarthna

Stayed 4 nights in Nov 2024

8/10 Good

Ratna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These staff were great Javier from kids pool. Brenda at breakfast. Carolina & Rodolfo.
Stayed 7 nights in Dec 2024

8/10 Good

Kathleen

Liked: Staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Eric

Stayed 6 nights in Nov 2024

2/10 Terrible

Chris

Stayed 3 nights in Nov 2024

10/10 Excellent

Leidelyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good for family trip
Stayed 6 nights in Sep 2024

10/10 Excellent

FEKERTE T, ALEXANDRIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Karla Kaye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love a beach experience and the beach and water we’re not clean and the water wasn't Caribbean blue
Stayed 4 nights in Nov 2024

10/10 Excellent

Norma Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was amazing! I had a swim out suite! Best time of my leve! Food, staff, everyone was very nice, polite, etc. so much food and drinks to choose from. I will definitely be back. It was my nieces destination wedding! Loved the place! Shuttle service was provided from and to airport. Too much to list! The doa, the explorer club
My swim out room
Nieces & nephews
Some of the food
My niece the bride
Stayed 3 nights in Dec 2024

10/10 Excellent

Elena Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was always clean and the staff was helpful. The explorers club was wonderful to our daughter (age 7). She had a blast!
Stayed 5 nights in Nov 2024

2/10 Terrible

Tobi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
WEDDING CRAZY AND KID FRIENDLY ONLY NOT FOR COUPLES OR SHOT DRINKERS. PRO- Lazy River CON- Toe STUBBER Un-Marked stairs PRO- Distance from Airport CON- BAD💩💩SH-T Smell at Enterance gate. PRO- Staff ALL Pool to Concierge CON- Room Placement PRO- Large Pools CON- ADULT ONLY Pool was NOT PRO- PPL Celebrating CON- 2-3 Differant Kind of Weddings a Day PRO-KIDS Pools/Sliders/River CON- Inconsiderate Parents PRO- Mexican Resturant CON- SMALL Buffet Special Metion to Alfredo from the Mexican Res. PRO- Kids Drinks CON- NO Shots ONLY Drinks Not including the Tequila Shots PRO- Sun CON- FULL Day of RAIN/Wind PRO- SAND CON- The Beach Sm./SeaWEED🚩 NOT RECOMMENDING TO EACH HIS OWN. P.S.The Staff was GOLD⭐STAR Even had a Deaf worker in the CoCo 24hr. Coffee shop for ppl with disabilaty cares.
Stayed 7 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No volvemos
No nos gustó. Hacen bodas todos los dias hasta domingos con musica muy fuerte molestando a los que se hospedan en el hotel. Tambien los que trabajan no miden el ruido y estan gritando y haciendo escandalo afuera de las habitaciones desde las 6am. El hotel no cuenta con suficiente staff entonces nadie te atiende, te hacen esperar minimo 45 minutos en los restaurantes (aunque esten vacios), no hay toallas limpias en las albercas y la comida no esta rica. En general no volveriamks
Stayed 4 nights in Dec 2024

8/10 Good

Kathleen Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much ice cream selection
Stayed 7 nights in Nov 2024

10/10 Excellent

Kimber Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Dreams Natura with our two kids over the Thanksgiving holiday. From the very moment we arrived to the moment we left our concierge Cesar Oliva was very attentive to us, by sending daily activites, booking our reservations with dinner, or transportation. Checking in on us throughout the day to make sure we had anything we needed, and experices like that truly make a trip. The resort was very clean, the kids had a ton of activities or things to choose from. Every staff member was cautious and professional, and went above and beyond for the guests. The food was excellent and plentiful. Room service was quick and hot. The rooms were cleaned daily and restocked, with all the goods. The pool concierge for the cabanas and Preffered club Pool bartenders and drink service is amazing and relaxing, the little details of giving guest cold towels and cucumbers and drawing sand art on a towel truly above and beyond and makes the experience that much better. The spa is a must, insanley gorgeous and relaxing. And a special thank you to the kids club staff for treating our children like family, they didnt want to leave and was always entertained and the staff goes above and beyond to keep your kids having fun and safe!

4/10 Poor

Javier

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 6 nights in Aug 2024

10/10 Excellent

Reece

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Would go back, food and service was good, overall would give it a solid 8.
Stayed 7 nights in Nov 2024

8/10 Good

Arin

Travelled with family
Liked: Amenities, property conditions & facilities
Small, condensed resort. Resort was very busy and crowded. We were only there a few nights. Any issues with the hotel/room itself were resolved very quickly. Most issues were due to it just being too crowded. Shows in the lobby were hard to see as they don’t really have enough seating so guests would rudely stand blocking the view of everybody behind them. Seating on pool deck was not enough and everyone gets up early to reserve pool chairs. Better get out to the pool before breakfast if you want a seat. Slides and skycoaster were fun. Not much for an 11 year old to do other than sand volleyball or beach soccer. Beach is not good but we kinda knew that going in. Probably a better resort for families with younger children.
Stayed 3 nights in Nov 2024

8/10 Good

Patrick

Travelled with family
Liked: Amenities
The food was hit or miss, I expected better quality of food at the restaurants. All the other aspects of the resort and my stay were good.
Stayed 6 nights in Nov 2024