See all properties

Kempinski Hotel Cancún

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

Miscellaneous
On the beach, white sand, beach cabanas, sun-loungers
Miscellaneous
Panoramic Suite | Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Aquaworld
    ‪16 min walk‬
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Cancun Interactive Aquarium
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

  • Sea view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seaside)

  • Partial sea view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

  • Partial sea view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seafront)

  • Partial sea view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seafront)

  • Sea view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, down duvets, minibar, in-room safe

Panoramic Suite

  • Sea view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

  • Sea view
  • 229 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

  • Sea view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

  • Partial sea view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

  • Sea view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seaside)

  • Sea view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seafront)

  • Sea view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil) | Premium bedding, down duvets, minibar, in-room safe

Suite (The Saasil)

  • Sea view
  • 177 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside) | Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside) | Premium bedding, down duvets, minibar, in-room safe

Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

On the beach

JW Marriott Cancun Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (1006)
The price is CHF 257
for 1 room
includes taxes & fees
15 Jun - 16 Jun
JW Marriott Cancun Resort & Spa

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Ballenas Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to hydrotherapy, deep-tissue massages or body wraps at Kayantá Spa
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the overall condition of the property and the clean guestrooms
  • 11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
  • Airport shuttle service available for a fee
Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:30 AM.
The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.
Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill – This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano – This beachfront family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (290,625 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (99 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (152 centimetre wide)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.12 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 626 reviews
Rating 8 - Good. 62 out of 626 reviews
Rating 6 - Okay. 21 out of 626 reviews
Rating 4 - Poor. 8 out of 626 reviews
Rating 2 - Terrible. 25 out of 626 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nobel, Jupiter

Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, polite staff. Looking to satisfy hotel guests. Joseph
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De Primera!

This hotel is an elegant and classic place to stay, and the employees are incredibly friendly, professional and gracious hosts. I wouldn’t stay anywhere else in the Cancun hotel zone. Hasta la proxima vez! Muchisimas gracias!
Stayed 4 nights in Feb 2025

10/10 Excellent

Laith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed this day at this hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The service was excellent. The restaurants and the food was of the highest quality. It was one of the best resorts we visited. We got the rest we were looking for in a beautiful environment.
Stayed 6 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility,wonderful staff,
Stayed 9 nights in Feb 2025

10/10 Excellent

randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Neil

Disliked: Cleanliness
Stayed 6 nights in Feb 2025

10/10 Excellent

Hadas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coddled in Cancun

Best hotel service experience I’ve ever had
Stayed 4 nights in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a fantastic trip thanks to the hospitality of all the staff. Our room was excellent and the property was well serviced and very clean. No request was denied. Unlike some other reviews I found the restaurant prices very reasonable considering the quality and level of service. The evening live music was a big hit with fantastic performances. It is an older hotel and in 5 years or less will require a remodel but at it’s current status it still ranks among the best and certainly the best I have been at in Cancun. Of concern is the beach erosion hopefully as the currents change the beach will be filed back in ( this is not a kimpinski issue this applies to all the hotels on the strip.
Stayed 4 nights in Feb 2025

8/10 Good

Patricia Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room 4010 is mostly of other balconies and those balconies see right in to the room. It’s great from the door and the desk, no good from the bed and leisure chair. I would not pay for a sea front room for this view. When I’m in a tropical vacation, I like to see the sea when I wake up in the morning - right from the bed! I like to lay in the bed and not been seen by other balconies.
Stayed 4 nights in Feb 2025

8/10 Good

Manbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jinjong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Mohamad, Dearborn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, rooms are great, staff is great, food at restaurants is great, beach is great.
Stayed 4 nights in Feb 2025

10/10 Excellent

Junesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, and staff was very nice. Loved our stay there
Stayed 3 nights in Feb 2025

2/10 Terrible

Hassan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk is terrible
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, very attentive personnel
Stayed 2 nights in Feb 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I feel the property and rooms are outdated, but the service and food were exceptional.
Stayed 3 nights in Feb 2025

10/10 Excellent

KAWALPRIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 5 nights in Feb 2025

6/10 Okay

Maram

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
A bit expensive for the quality of product provided! The rooms are nice and all face the ocean. Don’t bother pay for ocean view unless u really wanna see the ocean from every part of ur room. The breakfast was okay. I would not pay money for it. Staff are professional but the front desk was super pushy for upgrade and tried to make it extra difficult to accommodate my party of 3. Overall it wasn’t a bad stay but mothing to right home about! The pools are kinda small and so is the hot tub. The kids club is a joke and is not appropriately staffed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
This hotel does everything to the highest level of excellence. Really amazing. It's expensive, but the quality of service, the professionalism of the staff, and all other aspects of client experience are truly exceptional.
Stayed 3 nights in Feb 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to this hotel for years now. It used to be the Ritz Carlton and is now The Kempinsky chain of hotels. Everything is exactly the same and the quality, service and amenities as well top notch.
Stayed 1 night in Feb 2025