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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
2 outdoor pools, pool umbrellas, pool loungers
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Down duvets, minibar, soundproofing, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • La Isla Shopping Mall
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

Down duvets, minibar, soundproofing, iron/ironing board

The Level Grand Suite

  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Melia Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Terrace/patio

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Terrace/patio

The Level Suite Swim Up

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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4.4 out of 5, Excellent, (5820)
The price is CHF 326
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About this property

Melia Casa Maya Cancun All Inclusive

Family fun on the beach, with 2 outdoor pools, near Langosta Beach
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes volleyball and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado – This restaurant specialises in local cuisine.
Lobby Bar Boreal – On-site lobby lounge. Open daily.
Cape Nao – This restaurant specialises in international cuisine. Open daily.
Casa Nostra – This restaurant specialises in Italian cuisine. Open daily.
The Grill – This restaurant only serves lunch. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 61 reviews
Rating 8 - Good. 21 out of 61 reviews
Rating 6 - Okay. 5 out of 61 reviews
Rating 4 - Poor. 3 out of 61 reviews
Rating 2 - Terrible. 5 out of 61 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MICHIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the hotel employee staff were very friendly and supportive! Rooms are clean. if you are in Level service, better to arrive when guest relation staff are still on duty (5pm)
Stayed 3 nights in Mar 2025

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
Stayed 4 nights in Mar 2025

8/10 Good

Sumita Chugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked the suite and it was massive, probably one of the biggest suites I have stayed in. The vegetarian options at the lunch and dinner buffet on some days were very limited.
Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually am ready to go home at the end of vacation, but this experience I wanted to stay longer. The staff were amazingly friendly and so helpful. The food was delicious and fresh at both restaurants and the buffet. Our boys truly enjoyed all of the kids amenities, water park, and the special activities/games for the kids. The room was spacious and clean and we loved the location. We really liked that we could simply get on the bus and go sight seeing. What an excellent trip. We look forward to going back soon.
Stayed 4 nights in Mar 2025

6/10 Okay

Sherelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with the family! Limited food options for children.
Stayed 3 nights in Mar 2025

6/10 Okay

Kathleen

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I just got back home after spending 7 nights at Melia Casa Maya with my husband and two small children. I picked this property because we had stayed at the Melia Falcon in Punta Cana DR and had excellent service and the hotel was top notch. I did not pay for Level status at the Falcon or Casa Maya. Casa Maya was a bit of a disappointment after staying at the Falcon in the DR. The service was so so bordering poor at times. At Mercado restaurant, I could eat my entire meal before my drink came. With the exception of Claudia and a few other staff, most of the employees were not very friendly or accommodating. The suite we stayed in was sparse , the minbar lacked snacks and it was difficult at times to get bottled water for our infant’s bottles. We ended up going to the store and buying water. Maybe the level status buys better service at Casa Maya? On the positive side, we enjoyed the water park and the beach was great for kids. Having a suite was helpful with two small children who nap. If I return to Cancun, it probably won’t be to Casa Maya. Casa Maya left me longing for the Melia Falcon in the Punta Cana. Overall, I rate Casa Maya a 5.5/10.
Stayed 7 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

8/10 Good

edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Claude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Mar 2025

10/10 Excellent

myeongjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Yarely

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and hospitality is what really makes this place great. I’ve stayed at nice hotels that didn’t give us this type of service. When I spoke to client services about my issues with dining they immediately upgraded me to level so I could have a better experience. That in itself made the entire trip worth it and happier. I would definitely stay again. Great for families!! Shout out to Natanael genaro and Claudia! And the general manager
Stayed 4 nights in Feb 2025

8/10 Good

gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Volleyball was great, good selection of cocktails, beach was nice.
Stayed 5 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Majo was amazing
Great service and hotel but the staff were amazing one lady particularly Maria Jose or Majo… she was my concierge liaison and she was brilliant, also Fernando is a lovely chap they helped me regarding a nightmare experience at the Royalton Riviera Cancun- avoid the Royalton like a plague
Stayed 7 nights in Feb 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a property that only reopened a couple months ago, I thought it was well-ran. You could tell not everything was renovated (bathroom sinks and showers) but what was renovated was very nicely updated. Overall we had a very good experience. Pros: - good for young kids - nice beach - easy check in check out - good buffet - nice facilities (public bathrooms, dining areas) - concierge available for booking excursions Cons: - not many dining options and you had to make reservations for dinner - furniture moving made loud noises since there is no carpet (mattered because my daughter still naps) - wish there was another bar outside since there were long lines
Stayed 4 nights in Feb 2025

8/10 Good

Wenliang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty quiet. Lots of kids activities.
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew Jon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and room was nice and clean. Between the pool, waterpark and beach there was plenty to do with the kids. The food was very good.
Stayed 7 nights in Feb 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sand beach. Clean, food was average.
Stayed 6 nights in Feb 2025

8/10 Good

Travis

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Good people. Quiet and very attentive
Stayed 6 nights in Feb 2025

10/10 Excellent

Suleidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
Stayed 4 nights in Feb 2025

8/10 Good

Mariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort great for small kids limited food options and not a ton of staff but good experience overall
Stayed 3 nights in Feb 2025

10/10 Excellent

Kathleen A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor was very accommodating at check in and Adrian was beyond helpful working on correcting our transfer to the airport. The staff was lovely and the hotel was clean. The beach was very close and the pools were wonderful. My children (7 & 8) loved the water park. The slides were fun for kids and adults. The big slides were slow enough for young children to enjoy. We enjoyed the nightly entertainment, the food and drinks. There were plenty of chairs at the beach and pool. The pool towels were large and fluffy. There was always plenty of food and a good variety. The property is smaller than most all inclusive resorts, which made it feel safe and convenient for families. We stayed in a suite with a balcony. The room was huge and clean. The beds were comfortable, the view was amazing and the suite was kept very clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charles Paul, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Digna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, affordable, great staff and activities, food wasn't 5 star, but eating off the menu was included and good. Great beach, awesome pool, big room, really happy with our experience
Stayed 5 nights in Jan 2025