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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
3 bars/lounges, swim-up bar, poolside bar
Outdoor banquet area
Outdoor wedding area
Café

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Krystal Grand Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.7 out of 5, Good, (1013)
The price is CHF 356
for 1 room
includes taxes & fees
26 May - 27 May
Krystal Grand Cancun All Inclusive

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, facials or manicures and pedicures at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the beach and the location
  • Just a 3-minute walk from Gaviota Azul Beach and 4 minutes on foot from Cancun Convention Center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1061 reviews
Rating 8 - Good. 253 out of 1061 reviews
Rating 6 - Okay. 196 out of 1061 reviews
Rating 4 - Poor. 95 out of 1061 reviews
Rating 2 - Terrible. 124 out of 1061 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Travelled with family, Travelled with group
Disliked: Staff & service
We went to celebrate a 30th birthday, I tried to contact the resort in 3 different ways (email through the Krystal website, through expedia and on instagram) to see whether they could do anything special for the birthday but didn't hear anything back at all. Luckily we were able to organise this when we got to the resort which helped, but I had also asked to have both of our rooms as close as possible. When we requested this at the front desk we were told rooms had not yet been assigned and they would make a note to put them together, yet when we checked it we realised that we were on complete opposite sides of the resort. To make matters worse, the toilet didn't flush in our room, which we spoke to the front desk about on our first day, and even reminded them, but no one came to fix it during our three night stay! The restaurants were okay, except one evening we went to the Italian restaurant and ended up eating the saltiest pizza I've ever had and one of us was even served undercooked, pink chicken. I have been to several different all-inclusive resorts across Mexico and in Cancun, but this was by far my least favourite. Everywhere else the hospitality has been amazing and staff always made an effort to help in any way, but that was not the case here, instead we had staff who seemed unhappy and unwilling to help whenever we requested anything. If I had known it would have been this way then I wouldn't have booked it, especially to celebrate a big occasion.
Stayed 3 nights in Feb 2025

4/10 Poor

Andres

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The food was very inconvinient we specifically asked for no pork and for some reason every night there was more pork for lunch and dinner. Not a lot of variety for none pork eaters.The electricity in the room kept going on and off for no reason. We asked for a lower floor when we got there because we had 2 kids under 2 and there was only one elevator working.
Stayed 6 nights in Feb 2025

2/10 Terrible

michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was bad
Stayed 3 nights in Feb 2025

6/10 Okay

Luca, Miami

Travelled with partner
Liked: Amenities
.
Stayed 3 nights in Feb 2025

8/10 Good

James W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the Fisheria needs to be improved along with the service. They need to provide more lounge chairs at the beach & pool. They could use more servers at the pool & beach areas. Could provide more nightly entertainment. Shout out to Miguel & Alejandro--great bartenders!
Stayed 7 nights in Feb 2025

8/10 Good

Maria

Stayed 2 nights in Jan 2025

4/10 Poor

Camilo, National City

Disliked: Staff & service, property conditions & facilities
Service no room on time
Stayed 3 nights in Feb 2025

6/10 Okay

Rosa

Liked: Cleanliness, staff & service, amenities
While I wanted to get away and unwind, that was accomplished. However I felt the hotel didn’t meet my standards for ambiance and quality for my money. We were delayed at the airport which delayed our checkin, we waited for more than 1/2 hour. There were only 3 staff checking in more than 20 people. Our room, had 2 double beds and hotel had confirmed a king size bed w ocean view. I Immediately said something to the bellboy who then called the front desk and was told they had no more King size beds available and I would have to check the next day to see if one became available. I would have to go down at 8 in the morning to confirm they had one and would have to check out of our current room and bring down our own luggage by 11:00. A room did become available but then the elevators weren’t working, waited 10 mins then my husband went and asked the room service staff if there were any other elevators available, she said no and walked downstairs to the lobby desk and told them to have the elevator sent up, waited another 10 minutes and nothing, so I walked downstairs to get the elevator going up while my husband waited with the luggage on the 3rd flr, I got on with another couple who were going to an upper flr, I pushed 3rd flr button grabbed my husband and luggage went to upper flr the other couple got off and finally elevator went to the main lobby. We had to wait until 2:00 to recheck in to our room. We were given the last corner room on a lower floor. Would not recommend,
Stayed 6 nights in Jan 2025

6/10 Okay

Maria, Milwaukee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: the location, the spa, the pool areas, the Mexican restaurant, the ocean view rooms with balcony and the service provided by all the staff. Cons: the entire hotel it’s outdated, run down. From the furniture, fixtures, towels and drink ware. The walls and furniture have several stains. This makes you question the cleanliness of the bathroom. The food is average. The fresh fruit, bread and omelet/tacos stations rescues the buffet style restaurants. Overall I had a good time. However I strongly recommend investing in remodeling the property and purchasing new recyclable plastic glasses and towels for the rooms and the beach. The entire experience made me feel as I was staying in a cheap hotel and it was not! The hotel survives thanks to the great service the staff provides but it’s risky to rely on just that. If you are not planning to invest then lower your prices. I would recommend staying here if you are a teenager in spring break or if you have no other options.
Stayed 6 nights in Feb 2025

10/10 Excellent

Agostina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time. There are lots of dining options and the beach is beautiful. The hotel is very nice too, there is a newer building and an older building. The older building could have more maintenance but overall it was great.
Stayed 7 nights in Feb 2025

8/10 Good

Kaysh Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

david

Stayed 1 night in Jan 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The location is centrally located so it was easy to get to places.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Stayed 4 nights in Jan 2025

8/10 Good

LAURA

Travelled with group
Liked: Staff & service
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
Stayed 4 nights in Feb 2025

8/10 Good

Sherryl Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised about how very nice this resort was. I noticed that some reviews were not very good, and I do not agree with them at all! We have been to various resorts in Mexico through the years, and we really enjoyed The Krystal. We were aware, like everyone, that we were not staying at a 5 star resort. The view and beach in front of this resort is absolutely beautiful, especially from our balcony. The resort was: clean, pretty, well organized, easy check in and check out, drinks were good and if you wanted a stronger one they would make you one for you with no problem at all, friendly staff and the food was fine. We figured out our favorites. We liked the fish tacos at the little place at the end of the resort, and really enjoyed the Mediterranean restaurant, especially the lasagne. Yes, there were a few things that needed improving, but over all we had a great vacation. We would stay here again!
Stayed 9 nights in Jan 2025

8/10 Good

Cindy Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I've stayed in cancun many times. And the Krystal hotel was one of my favorite places to stay.i will definitely be going back! its definitely showing its age.But was clean, and the staff was very friendly and helpful. Food was decent. And the beach ⛱️ is amazing.
Stayed 7 nights in Jan 2025

4/10 Poor

Rodrigo Antonio

Liked: Staff & service
Disliked: Cleanliness
It was okay....Giovanni made good deinks 👍
Stayed 4 nights in Jan 2025

8/10 Good

Nayoung

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

sergio

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
Stayed 3 nights in Jan 2025

10/10 Excellent

Mekonen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great
Stayed 6 nights in Jan 2025

10/10 Excellent

Gladys

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Would definitely come here again, made out trip so perfect and safe! Loved the food and the area !!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jerome John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Bravo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Stayed 1 night in Feb 2025

8/10 Good

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 minute walk to the club
Stayed 7 nights in Jan 2025