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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down duvets, free minibar, in-room safe
Outdoor dining
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪13 min walk‬
  • Puerto Morelos Town Square
    ‪8 min drive‬
  • Ojo de Agua Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

  • 97 sq m
  • Beach view
  • Sleeps 3
  • 1 Single Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down duvets, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

  • 57 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

  • 48 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Governor Suite

  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Terrace/patio

Deluxe Junior Suite Tropical View Double

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King | Premium bedding, down duvets, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front King

  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front | Premium bedding, down duvets, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

  • 120 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double | Premium bedding, down duvets, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 57 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out | Premium bedding, down duvets, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 114 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double | Premium bedding, down duvets, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 57 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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4.1 out of 5, Very good, (1512)
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About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Dreams Sapphire Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to hot stone massages, body treatments or hydrotherapy at Dreams Spa by Pevonia
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square
  • Dogs welcome for a fee (restrictions apply)
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre (8,295 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (112 centimetre high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 540 out of 1157 reviews
Rating 8 - Good. 280 out of 1157 reviews
Rating 6 - Okay. 171 out of 1157 reviews
Rating 4 - Poor. 65 out of 1157 reviews
Rating 2 - Terrible. 101 out of 1157 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abir Al

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is absolutely incredible—I can’t recommend it enough!
Stayed 8 nights in Dec 2024

10/10 Excellent

Mohamad Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in Dec 2024

8/10 Good

sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

ali reza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
👌 perfect!.
Stayed 7 nights in Dec 2024

8/10 Good

Natalie

Stayed 7 nights in Dec 2024

6/10 Okay

Kristen

Travelled with family
The reaort was not as nice as the picutres. You can tell they're trying to build it back up though. Big downfall is only one restaurant takes reservations, ate buffet every night due to long waits, food wasn't great. Swim up room worth the upgrade.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Karen

Stayed 1 night in Dec 2024

10/10 Excellent

Faizul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dreams Sapphire resort was an amazing experience. Staffs are friendly and always there to help you. They’re all inclusive includes a lot of amenities, restaurants. They host a lot of events to keep their guests entertained. We found the resort very clean and well equipped.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ronette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. Enough activity’s to keep the kids busy. Very friendly staff. Loved everything about Dreams Sapphire!!
Stayed 4 nights in Dec 2024

8/10 Good

Narinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool was great. Limited food option. Bathroom in preferred indigo bldg was not good. Water puddle when u shower and no door or privacy
Stayed 4 nights in Dec 2024

8/10 Good

Raymond C Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love visiting this resort and have been twice before. The food was solid, make sure you hit the catch of the day for lunch at the seaside grill. There were some power outages when we were there this most recent visit, not sure if that happens regularly. It’s also not quite clear what you have access to as a preferred club room. I was given mixed feedback when asked if we’d have access to Indigo which is a new restaurant on site.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel need more amenities and more food options in the restaurant and more towels on the pool because after 5pm no body give you a dryer towels....is import with children after nice afternoon in the pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick getaway for my wife and I to celebrate our birthdays. We really enjoyed the relaxing nature of laying by the pool and enjoying the sun, the convenience of the snack and meal options and the staff was lovely the whole stay! Would definitely return in the future!
Stayed 4 nights in Dec 2024

6/10 Okay

ihmedin, st louis

Liked: Staff & service
Need a lot of updates,
Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a first all-inclusive resort experiencefor my husband and I and our two children and we had an absolute blast. The staff is amazing, there are tons of activities for the kids and adults alike. The rooms are very nice and the food is very good and the level of service blew our expectations away. My only complaint occurred right after check in. The employee who checked us in said that we should next go talk to his colleague, who proceeded to basically try to get us to do what appeared to be a timeshare presentation the next morning at a partner property. After about 10 minutes of him explaining and trying to get us to commit to going there the next morning I told him there was no way I was committing to anything because I had just checked into the hotel and wanted to experience the place I had paid for. There was never any explanation as to why this was part of the check-in process and it was kind of frustrating but then every single other part of our stay was fantastic so it was easy to let it go.
Stayed 4 nights in Dec 2024

8/10 Good

Khaleem

Liked: Cleanliness, staff & service
The hotel was okay. Staff was pleasant and facilities were good. The one thing I did not like was the upgraded package which made no difference but cost more. It didnt really feel premium and a lot of persons were using preferred access spaces without having preferred status- could have saved me 200USD. Also didn’t appreciate that the upgrade was non-refundable…it feels a bit tricky. Anyway, generally a decent stay. 7/10.
Stayed 5 nights in Dec 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Clean and nice layout. Service and food was mediocre
Stayed 4 nights in Nov 2024

6/10 Okay

Lovleen

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
This was our first Dreams all-inclusive resort, although we’ve been to many others resorts in Cancun. This was my least favourite of all my experiences. Given this brand is considered a 4.5 star, it surely didn’t feel it. Cons: - We were a group of 34 and our hotel rooms were scattered across the resort, no attempt to keep us clustered even though the booking was made all together. When asked the front desk staff responded, we have too many groups. - The steak house - worst dining experience of all the al a carte restaurants. The food at the steakhouse was sub par. We found hair in the food on two different plates. The service was also not great, rude and inattentive waiter. - Pool towels. Get your towels early. One day there was a 3 hour wait to get towels. - Room towels, we were a family of 4 and they consistently only left 2 new towels when they cleaned the room. We had to call down daily for extra towels. On two occasions we were told that they were out of towels and the hotel was too busy so we had to share wet towels after showers. - We had quite a few vegetarians in out group and the options at the resort were limited. - I’m truly surprised at how small the restaurants were given the shear size of the resort and number of guest rooms. Some nights if you showed up at 6:45 you wouldn’t be able to get into a restaurant other than the buffet. - Buffet, the lunch buffet was the best. The morning omelette stations were great but other than that the food consistently ran ou
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Stayed 6 nights in Jul 2024

10/10 Excellent

HERNAN

Stayed 6 nights in Oct 2024

2/10 Terrible

Divyasom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with the service provided by the staff. While there were few really good staff members (for example at the blue water grill), most of the staff members were not courteous and were in fact rude. I was asked to pay more money the day after I checked in by stating the reason that the price I had previously paid was incorrect and they would now like me to pay a higher price. Also, the resort has a first come first serve basis for dining at all restaurants except one. This meant that we couldn’t plan our days in advance. At times, we had to wait more that two hours for the table which meant that kids were way past their usual dinner time. Eventually you either eat at 6 pm or after 9pm. I would not recommend the the resort for families.
Stayed 5 nights in Nov 2024

10/10 Excellent

Nicole Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kimberly Ann

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of games family orientated
Stayed 4 nights in Oct 2024