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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Indoor wedding
View from room
Lobby
In-room dining

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪14 min walk‬
  • Aquaworld
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Double Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Double Room

  • Resort view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Double Room, Sea View

  • Sea view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Premium Suite, Oceanfront (Level)

  • Ocean view
  • 80.3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room, Oceanfront (Premium Level)

  • Ocean view
  • 128.8 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Premium Room, Sea View (Level)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Premium Room, Sea View (Level)

  • Sea view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About this property

Occidental Tucancún All Inclusive

On beach with 3 outdoor pools for sandy fun near Luxury Avenue Shopping Mall
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and a safe. LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Occidental Tucancún All Inclusive's great beach location. During your stay, you're just a quick walk from Hotel Zone Beaches. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine at México Lindo, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to hydrotherapy, body treatments or massages at zenserenz
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and basketball
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Luxury Avenue Shopping Mall and 5 minutes on foot from Marlin Beach
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Occidental Tucancún All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required.
El Mirador – On-site buffet restaurant. Open daily.
La Claraboya – This restaurant specialises in seafood. Reservations are required. Open daily.
La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Tucancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 486 out of 1313 reviews
Rating 8 - Good. 348 out of 1313 reviews
Rating 6 - Okay. 250 out of 1313 reviews
Rating 4 - Poor. 110 out of 1313 reviews
Rating 2 - Terrible. 119 out of 1313 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eduardo

Liked: Cleanliness
Disliked: Staff & service
The hotel is nice and the beach is beautiful. The food was really bad and there weren’t that many options at the buffet. So disappointing!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Jan 2025

10/10 Excellent

sunamy

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly staff and beautiful beach ! I loved it
Stayed 4 nights in Dec 2024

10/10 Excellent

Ana M Mendoza

Travelled with family
All the employees are very kind and professional. But I really like the pool stuff… Felix, Noelia… everybody was so nice with all people ages….
Stayed 5 nights in Jan 2025

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun, great place to relax friendly people, everyone that works there is profesional at their job. Specially the morning hostess at the mirador always had a smile, Jose and the lady that makes the omelets in the morning so fun. I will come with family.
Stayed 5 nights in Jan 2025

8/10 Good

Kelly

Liked: Staff & service
Stayed 3 nights in Dec 2024

2/10 Terrible

Marivit

Stayed 7 nights in Dec 2024

6/10 Okay

Brianna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom in our room was disgusting. There was mold on the ceiling and in the shower. There was also blood on the curtains. The location of the property is beautiful. However, the rooms need updating and cleaning to remove moldy conditions.
Stayed 5 nights in Dec 2024

6/10 Okay

Xueying

Travelled with family
Liked: Staff & service
the location is very good regarding the view of ocean. the beach sand is very soft and white. Hotel is just okay. staff is very friendly . food is fresh and clean but not many kinds.
Stayed 6 nights in Dec 2024

4/10 Poor

Kin-Hing

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
One of the things that we did not have good review was the quality of the food. Most of dishes were also quite salty.
Stayed 6 nights in Dec 2024

8/10 Good

Aili

Stayed 5 nights in Dec 2024

6/10 Okay

Ananth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stay was good. But being in Hotel industry, they should know by now the there will be vegetarian guests. Very few options for vegetarian people. had to ask multiple times the manager to arrange some veg options. Also, they keep fruits and veg food next to non veg trays where it is highly likely of contamination with non veg as other guests are not considerate of not contaminating. Didn't like this.
Stayed 6 nights in Dec 2024

2/10 Terrible

Ujjwal

Disliked: Cleanliness, property conditions & facilities
Underwhelming experience
Stayed 4 nights in Dec 2024

4/10 Poor

Heather

Travelled with family
Disliked: Amenities
The resort was run down & dated. Door keys never worked which required several inconvenient trips back to the lobby for new key cards. Food was terrible, had to eat at local restaurants first e every meal which contradicts the idea of an all inclusive resort . Overall , the worst resort I have ever stayed at in Cancun. Would not recommend, in fact I would advise others to stay anywhere else but at this resort .
Stayed 5 nights in Dec 2024

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

ROMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like the price for the hotel & fell in love with the staff. thing we didn't like; no hot tube by pool & only one type of draft beer
Stayed 4 nights in Dec 2024

6/10 Okay

Minerva, Hercules

Stayed 7 nights in Dec 2024

2/10 Terrible

Mehrbanou

Stayed 3 nights in Dec 2024

8/10 Good

Mojtaba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good The entertainment music was as too loud and uncomfortable to sit Waiting line for food was long
Stayed 5 nights in Dec 2024

6/10 Okay

Omar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small, however well equipped and serviced. Food options are limited in the main restaurant. Staff is polite. Beach is very good.
Stayed 4 nights in Dec 2024

6/10 Okay

Tad

Stayed 7 nights in Nov 2024

4/10 Poor

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. I arrived at 3:30pm & didn't get into my room until 6:30. One person at front desk. No map of property or explanation of where restaurants were, towels for pools or any other services provided. I walked around until I figured it out & asked other guests. Concierge brought me to the elevator...I've always been brought up to the room & shown basic functions of room. Air conditioner was stuck at 24 celsius (74 F) no matter what it was set at (I set much lower & temps never lowered). Spacious room with comfy beds. Rooms were never refreshed or restocked until I called front desk, which was in the evening. Housekeeping was so non-existant until I complained to the manager. The last day my room was refreshed without having to call front desk--too late. Beautiful beach with no palapas, umbrellas or shade. Pool area umbrellas were broken-one stayed open. No one was around to assist. Food looked beautiful but was bland & flavorless. Anything other than buffet needed reservations which took forever because they were also selling tours at same desk. I've stayed at other Barcelos and expected similar quality. Each Barcelo must operate on different managerial programs and this one was very disappointing & lacking. Totally understaffed housekeeping & front desk really makes for a substandard experience. Spend your money elsewhere.
Stayed 5 nights in Dec 2024

6/10 Okay

Anjelika Marie Figueroa

Liked: Staff & service
I love how welcoming the staff were and how quiet and safe it was around the resort. What I didn’t like was there wasn’t enough food options and the food wasn’t all that great. Overall, it was okay to stay for a couple days.
Stayed 4 nights in Dec 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time visiting Occidental Tucancun. Each time we go, it somehow keeps getting better. The service, cleanliness, food options, location, staff.. everything is always perfect. We feel like we are treated like family and not just guests. Special thanks to Maria Cano and Jose Martin - so attentive and enusring we are always well taken care of. We are already planning our visit for next year!
Stayed 12 nights in Nov 2024

10/10 Excellent

Cendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay
Stayed 5 nights in Nov 2024