Hotel Riu Palace Costa Mujeres - All Inclusive - Reviews, Photos & Rates

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Dates

May 2025

June 2025

Minibar, in-room safe, laptop workspace, blackout curtains

On the beach, white sand, sun-loungers, beach umbrellas

6 bars/lounges, 2 swim-up bars, 2 poolside bars

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Room service

Explore the area

Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

Playa Mujeres Golf Club
‪6 min drive‬
Isla Mujeres Ferry Terminal
‪54 min drive‬
North Beach
‪55 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪42 min drive‬

Room options

Junior Suite (M)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (Large | C)

50 sq m
Sleeps 4
2 Double Beds

Junior Suite (Large | B2C-CA)

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite (C)

40 sq m
Sleeps 4
2 Double Beds

Junior Suite, Garden View (B2C-US)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

40 sq m
Sleeps 3
1 King Bed

Junior Suite (Swin-up, B2C-US)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Oceanfront (B2C-US)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, B2C-US)

50 sq m
Sleeps 4
2 Double Beds

Suite, Oceanfront (B2C-US)

73 sq m
Sleeps 4
1 King Bed

Junior Suite, Partial Ocean View (C)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | C)

50 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Oceanfront (C)

73 sq m
Sleeps 4
1 King Bed

Junior Suite (B2C-CA)

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Grande, L)

50 sq m
Sleeps 4
2 Double Beds

Junior Suite, Ocean View (B2C-CA)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Ocean View (Grande, M)

50 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, U)

50 sq m
Sleeps 4
2 Double Beds

Suite, Oceanfront (L)

73 sq m
Sleeps 4
1 King Bed

Suite, Oceanfront (U)

73 sq m
Sleeps 4
1 King Bed

Junior Suite (Swim-Up, L)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, M)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, U)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Oceanfront (B2C-CA)

40 sq m
Sleeps 4
1 King Bed

Junior Suite (E)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Garden View (L)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Garden View (U)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (U)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Sea View (M)

40 sq m
Sleeps 3
1 King Bed

Junior Suite, Ocean View (U)

40 sq m
Sleeps 3
1 King Bed

Junior Suite (Swim-Up | B2C-CA)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (M)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

7 Jun - 8 Jun

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

On private beach
Pool
Hot tub
All-inclusive

for 1 room

includes taxes & fees

7 Jun - 8 Jun

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Family-friendly beachfront location with 5 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Our customers tell us that they can't get enough of the pool at Hotel Riu Palace Costa Mujeres - All Inclusive. During your stay, you'll be close to Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Enjoy international cuisine at Spaces, one of the property's 6 restaurants and 6 bars/lounges
Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
Indulge with massages, manicures and pedicures or facials at Renova
Services include babysitting, a free children's club and dry cleaning/laundry
On-site recreation includes a 24-hour gym, a steam room and waterskiing
Guests have great things to say about the helpful staff and the pool
9 minutes by car from Playa Mujeres Golf Club and 11 minutes from Punta Sam Ferry Terminal

Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Riu Palace Costa Mujeres - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a 24-hour health club. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Spaces – This buffet restaurant specialises in international cuisine.

Zarape – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

Japan – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

Roma – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Scuba-diving lessons

Snorkelling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Water fitness

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
2 poolside bars
2 swim-up bars
6 bars/lounges
6 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Japan
Krystal
Roma
Spaces
Zarape

Things to do

24-hour health club
5 outdoor pools
Boat tours
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Kayaking
Outdoor pool (guest access)
Playground
Scuba diving
Snorkelling
Steam room
TV in common areas
Water skiing
Waterslide

Family friendly

5 outdoor pools
Babysitting (surcharge)
Free children's club
Free water park access
Grocery/convenience store
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service

Business services

Computer station

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Facials
Manicures/pedicures
Massage
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
100% renewable energy
5 floors
Art Deco architecture
At least 80% lighting from LEDs
Built in 2018
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Costa Mujeres - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres

Riu Palace Costa Mujeres-All Inclusive Resort

Riu Palace Costa Mujeres-All Inclusive All-inclusive property

Riu Palace Costa Mujeres-All Inclusive Costa Mujeres

All-inclusive property Riu Palace Costa Mujeres-All Inclusive

Riu Palace Costa Mujeres All Inclusive

Riu Costa Mujeres Inclusive

Riu Palace Costa Mujeres All Inclusive

Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Chelsea

22 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

GERARDO

22 Feb 2025

Stayed 7 nights in Jan 2025

8/10 Good

Dennis

21 Feb 2025

Stayed 9 nights in Feb 2025

10/10 Excellent

Damien

20 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2025

8/10 Good

Carlos

Travelled with family, Travelled with group

19 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Transportation from the airport to the hotel was horrible Food preparation was poor

Stayed 4 nights in Feb 2025

6/10 Okay

Pamela

Travelled with family

18 Feb 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Came on vacation with my family, and overall our stay was okay. We had the room Junior suit garden view and my God it was impossible to get any sleep. It is located right under the buffet and all night & all day you hear chairs moving around it was so obnoxious, my grandma could never sleep. It is located right in front of the adults only pool so if you get this room RUN! The restaurants are okay, I honestly think the buffet food was way better. We had many issues with the staff throughout our stay, telling us we would be removed from restaurants since we were being loud. We had 7 people in our party so yes there is many of us talking. After we basically got kicked out we tried dining again in the same restaurant and immediately before entering the security guard told us “there is no more seating areas for you sorry” and it was only 7 pm. We already knew why they did not want to seat us but they were incredibly rude. The restaurants do not take reservations and say that everyone will get seated but there may be a wait time of an hour. The entertainment is nice, they did have many shows during our stay. Overall we had a good time being in family but I would not come back to this resort for many reasons, they were not accommodating or understanding.

Stayed 4 nights in Feb 2025

10/10 Excellent

Adam

18 Feb 2025

Stayed 7 nights in Oct 2024

6/10 Okay

Angela, Lynnwood

Travelled with family

15 Feb 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Don’t take room under buffet, could not sleep - very noisy!

Stayed 9 nights in Jan 2025

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!

Stayed 5 nights in Feb 2025

10/10 Excellent

Jeffrey Martin

12 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and beach is beautiful

Stayed 4 nights in Feb 2025

10/10 Excellent

Cynthia

Travelled with group

9 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was easy. Staff was friendly. Service was spot on!

Stayed 2 nights in Jan 2025

6/10 Okay

Darius, Hickory Hills

8 Feb 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Feb 2025

Donna Marie

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a nice telaxing vacation. We would come back again.

Stayed 5 nights in Jan 2025

10/10 Excellent

Carrie

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved it

Stayed 6 nights in Jan 2025

8/10 Good

Karen, LenexaLene

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

Hotel Riu Palace Costa Mujeres - All Inclusive

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Junior Suite (M)

Junior Suite (M)

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Junior Suite (Large | C)

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Junior Suite (Large | B2C-CA)

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Junior Suite (C)

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Junior Suite, Garden View (B2C-US)

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Junior Suite, Partial Ocean View (B2C-US)

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Junior Suite, Ocean View (B2C-US)

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Junior Suite (Swin-up, B2C-US)

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Junior Suite, Ocean View (C)

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Junior Suite, Oceanfront (B2C-US)

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Junior Suite, Ocean View (Large, B2C-US)

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Suite, Oceanfront (B2C-US)

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Junior Suite, Partial Ocean View (C)

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Junior Suite (Swim-Up | C)

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Suite, Oceanfront (C)

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Junior Suite (B2C-CA)

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Junior Suite, Ocean View (Grande, L)

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Junior Suite, Ocean View (B2C-CA)

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Junior Suite, Ocean View (Grande, M)

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Junior Suite, Partial Ocean View (B2C-CA)

View all photos for Junior Suite, Ocean View (Large, U)

Junior Suite, Ocean View (Large, U)

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Suite, Oceanfront (L)

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Suite, Oceanfront (U)

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Junior Suite (Swim-Up, L)

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Junior Suite (Swim-Up, M)

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Junior Suite (Swim-Up, U)

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Suite, Oceanfront (B2C-CA)

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Junior Suite (E)

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Junior Suite, Garden View (L)

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Junior Suite, Garden View (U)

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Junior Suite, Oceanfront (U)

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Junior Suite, Ocean View (L)

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Junior Suite, Sea View (M)

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Junior Suite, Ocean View (U)

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Junior Suite (Swim-Up | B2C-CA)

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Junior Suite, Partial Ocean View (E)

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